Verizon

3.7
594 reviews
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Business Details

4415 Commercial St Se, Salem, OR
97302, United States
(971) 240-4162
https://www.verizon.com/stores/details/oregon/salem/south-salem-1125622
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About

Cell Phone StoreElectronics StoreVerizon
Visit our store at Salem for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
4415 Commercial St Se, Salem, OR
97302, United States

Hours

Reviews

3.7
454 reviews
5 stars
243
4 stars
56
3 stars
30
2 stars
20
1 star
105

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees received high praise for their helpfulness and professionalism, others were described as rude or dismissive.

Staff Knowledge

Several customers highlighted the expertise and problem-solving abilities of specific staff members, particularly Jake and Savannah, while others felt staff lacked the necessary knowledge.

Long Wait Times

Many reviews mentioned excessively long wait times for service, with some customers expressing frustration over the lack of urgency from staff.

Billing Issues

Numerous customers reported dissatisfaction with billing practices, including unexpected charges and difficulties resolving billing disputes.

Store Management

There were complaints about the management style and professionalism of certain store managers, leading to negative customer experiences.
  • DS
    Darrell Strand
    Dec 23, 2025
    5.0
    Very friendly & helpful staff, i been with Verizon for 30 plus years
  • WW
    Whitney
    Nov 13, 2025
    1.0
    I had a bad experience yesterday after having my phone stolen. All I want is my phone number and hotspot transferred to my ipad so I can use the internet and my google voice wherever. And instead of anyone helping me, they told me what they think I need. Which was not what I cared about. They didn’t listen they spoke at me, and I left having not been helped and in the same position.
  • PP
    P
    Nov 5, 2025
    5.0
    I had the best experience at the Verizon store in South Salem on Commercial Street! The person who helped me — “Alexander the Great” — absolutely lived up to the name. They went above and beyond to help me navigate through a few tricky issues, explained everything clearly (and patiently), and somehow made the whole process fun. Their humor, kindness, and professionalism turned what’s usually a chore into a genuinely enjoyable visit. If every Verizon rep was like “Alexander the Great,” no one would ever dread dealing with phone stuff again. Highly recommend! And he made me smile!
  • PT
    ProIT Tip
    Nov 2, 2025
    5.0
    My daughter made an appointment to go to Verizon to get on her own plan. She, my wife, and I also wanted to upgrade our iPhones. We were lucky to have Alex as our onsite tech. He was efficient, professional, and affable. Top notch customer service and we were out of there in an hour. Thanks Alex for the amazing service!
  • JC
    Jim Connelly
    Nov 1, 2025
    1.0
    Rude and not helpful. I changed carriers and I'm done with Verizon forever.
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Frequently Asked Questions About Verizon

What are the store hours for the Verizon Salem location?

Verizon Salem is open Monday to Friday from 9:00 AM to 7:00 PM, Saturdays from 9:00 AM to 6:00 PM, and Sundays from 10:00 AM to 6:00 PM.

Which brands of smartphones are available at the Verizon Salem store?

You can find the latest smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL at the Verizon Salem store.