Geek Squad

Reviews

• NS

  Nathan shafer

  Feb 9, 2026
  5.0
  I had made a purchase with Best buy and was having a problem with the item. I contacted the manufacturer and they were a NIGHTMARE to deal with. I finally just broke down and went in and spoke with Sierra from the geek squad and she was absolutely incredible. She made me a best buy buyer and I will stick with geek squad. I never had an encounter with them and minimal purchases with best buy but she alone was so incredible, im sold on the best buy experience. Sierra, thank you so much again! She completely resolved my problem, I had been so disappointed but now I feel like such a huge wait off my shoulders because of the support she provided.
• AS

  Amber Salutric

  Jan 8, 2026
  5.0
  Corina was great! I didn’t have an appointment but they got me in and out as fast as they could and fixed my issue!! Thanks all!
• LP

  Liz Pink

  Oct 11, 2025
  5.0
  Did their job!
• JH

  Jim Havlinek

  Nov 15, 2019
  5.0
  Bought an HP laptop to replace my windows 7 used laptop. Had them transfer my data from the old to the new. They forgot to transfer my email contacts. Fast forward, I bought the one year service plan. That said, I knew I had a problem with my work laptop. Made the appointment (I understand that many don't like waiting, but that is just because there are so limited PC service centers in Salem). My work laptop was diagnosed with a bad RAM. They replaced it and it cost me $39.99 for the card. While there, they transferred the contacts from the work laptop to my new laptop. Having now been at the Geek Squad more than a couple of times, the staff and service is excellent. Constantly updating on progress by email and text. Face facts, you need an appointment to see a doctor........they are computer (and other tech/appliance) doctors. I highly recommend this service center.
• FP

  Frances Purdy

  Sep 28, 2019
  2.0
  Had to wait 2 days to make an apppntment and was told it was very come to fill out the paperwork. Not true; however, they want approval to wrpe the hard drive clean rather than allowing the option to download to an external drive. They charge just as much ad much, if not more, than the dmall shops in Salem. There is no advantage to use these not friendly "customer service" big box stores becsuse even the manager claims not to have enough staff to provide the back up service.

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