Geek Squad

3.1
69 reviews

About

Cell Phone Repair ShopComputer Repair ServiceData Recovery ServiceElectronics Repair ShopComputer Support Service
Get help with tech repair, setup, and support from Geek Squad at Best Buy. Schedule service in store or online.

Location

Geek Squad
3801 Center St NE, Salem, OR
97301, United States

Hours

Reviews

3.1
69 reviews
5 stars
31
4 stars
3
3 stars
4
2 stars
2
1 star
29
  • LP
    Liz Pink
    Oct 11, 2025
    5.0
    Did their job!
  • ML
    Madden Lamb
    Aug 8, 2025
    1.0
    Stood in line for ten minutes while someone else was helped during my reservation. I was then told I was ten minutes late and had to reschedule.
  • AR
    Angela Rich
    Jul 25, 2025
    1.0
    Shop elsewhere. The "customer service " is absolutely terrible. The chat feature is useless, the phone traps you in an automated loop, and the employees direct you back to those options. GEEK SQUAD PROTECTION = INACCESSIBLE.
  • EW
    Eric Wiskoff
    Jun 11, 2025
    5.0
    Noah was better than expected . Very detailed at explaining what work he is doing correcting problems. A dedicated young man of value to his work
  • DR
    Darrell Reynolds
    May 26, 2025
    1.0
    Went to take in my sons Apple iPad today, a charging chord metal piece got stuck in the charging port. iPad does not turn on as it is out of battery. Somehow the tech pulled up on the apple website that it doesn't have Apple Care (which it does, and if he could of actually searched via the proper criteria he would of seen that but I don't know how he pulled it up on Apples website when you can't get any of the pertinent or identifying information.) So they then refused to send it off without a payment which I had already been told previously I wouldn't have one. So I proceeded to decline their services after I had talked to Ethan (Geek Squad Care Member) on Saturday. No longer recommending Best Buy or Geek Squad to any family or friends and will find other avenues from here on out for any electronic issues as Best Buy and Geek Squad no longer hold the same customer service values and level of service that is to be expected from a store that has been standing in Salem for over 20 years. Utterly disgusted by this behavior and the service.

Frequently Asked Questions About Geek Squad

What services does Geek Squad at 3801 Center St NE, Salem provide?

Geek Squad offers tech repair, setup, and support services including cell phone repair, computer repair, data recovery, and appliance repair.

How can I schedule a service appointment with Geek Squad in Salem?

You can schedule Geek Squad services in store at 3801 Center St NE or online via their website.