Verizon

4.5
265 reviews
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Business Details

4211 Ne Stephens St, Roseburg, OR
97470, United States
(541) 378-3227
https://www.victra.com
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About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Roseburg, OR. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
4211 Ne Stephens St, Roseburg, OR
97470, United States

Hours

Reviews

4.6
262 reviews
5 stars
218
4 stars
17
3 stars
2
2 stars
5
1 star
20

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Steven, Christen, and Andrew.

Sales Practices

Several reviews raised concerns about misleading sales tactics, including issues with trade-in credits and promotional offers that were not honored.

Store Experience

Customers appreciated the quick service and efficient handling of transactions, although some noted long wait times when the store was busy.

Technical Knowledge

While many employees were recognized for their expertise, some customers felt that staff occasionally used too much technical jargon without adequate explanation.

Follow-Up Issues

Multiple reviews highlighted problems with follow-up on trade-ins and promotions, leading to frustration and dissatisfaction among customers.
  • DW
    Donald Wright
    Oct 28, 2025
    5.0
    Staff were very helpful in identifying a phone that met my needs. The setup and activation were quick and successful. Highly recommend them
  • JS
    Jane Schuster
    Aug 18, 2025
    3.0
    Uses a lot of acronyms and tech talk so asked for clarification. They assume you know what they are talking about.
  • CM
    Chianna Moan
    Aug 12, 2025
    5.0
    Very helpful! Very sweet!!
  • YC
    yvonne c
    Jun 7, 2025
    5.0
    At the Roseburg store, Kristen/Christine, not sure of her spelling, was fantastic! She multi tasked so smoothly, that the two other people in the store didn't have to wait. My phone service went quickly and was thoroughly enjoyable. I know, odd, but true!!
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Frequently Asked Questions About Verizon

What products and brands does Verizon Roseburg offer?

Verizon Roseburg offers a wide range of wireless devices including phones, tablets, smartwatches, accessories, and device protection. Brands include Verizon Wireless, Samsung, Apple, Motorola, Google, and more.

What are the store hours for Verizon Roseburg?

The store is open Monday through Saturday from 9:00 AM to 7:00 PM and Sunday from 11:00 AM to 5:00 PM.