Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Roseburg, OR. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Many customers praised the staff for being friendly, helpful, and knowledgeable, often going above and beyond to assist.
Technical Support
Customers appreciated the technical support provided, with staff effectively resolving issues and assisting with device setups.
Sales Practices
Several reviews raised concerns about misleading sales practices, particularly regarding trade-in credits and promotional offers.
Store Experience
While many enjoyed their visits, some reported long wait times and issues with service quality, suggesting inconsistency in customer experience.
JK
Joann Kottwitz
4 days ago
5.0
Rep their was very helpful getting new phone set up and help fix a bill the customer service they had to call was very nice and gave me discount for the mix up great place didn’t try force me to but anything I didn’t need or want was more focus on my needs then making me money
KJ
Kelby James
Feb 13, 2026
5.0
Scott and Kobey went above and beyond to provide me with my order .. It was Scott's day off and he came right in to get it all set up .. Kobey went above his limits to provide me with my order. Thanks to both them ..
TH
Tobi Haynes
Feb 4, 2026
5.0
Quickly and friendly. Knowledgeable too😎
JH
Jason Hall
Jan 25, 2026
5.0
Professional staff, friendly customer service, excellent technical support! They went above and beyond to figure out how to resolve my device and account issues. I recommend this store for anyone wanting high quality products, great technical support, and friendly customer service.
JM
Jennifer McKnight
Jan 18, 2026
5.0
Dan helped us with adding another shared line to our account and activating the promotion we were offered online. He was very professional on call to customer service. He also helped us with our technical issues we were experiencing with another phone on our account. I highly recommend this agent who I felt went above and beyond to assist us and this VZW location to accommodate your needs.