Verizon

Reviews

• AH

  Angela Hicks

  4 days ago
  5.0
  When we arrived to the store without an appointment, we were immediately greeted by Nathaniel and offered assistance right away. He was friendly, knowledgeable, and able to assist us with what we needed. The store is clean and filled with lots of products to choose from. We have always received excellent customer service at this particular Verizon store and will continue to use them in the future.
• JB

  Jason Bickley

  6 days ago
  5.0
  Nathaniel was a great help. Couldn't be happier with the customer service.
• NA

  Nicole Acuna

  Feb 17, 2026
  1.0
  Worst customer service. Person refused to authenticate my account via PIN because I didn’t have my DL on me. Went to the other store and they didn’t have an issue.
• EF

  Elmer Felix

  Feb 15, 2026
  5.0
  Skyler super easy to work with. Process was smooth and easy. Very polite and professional!!
• KJ

  Kayley Jackson

  Jan 22, 2026
  1.0
  Saturday, the 17th, I had an appointment at the “Verizon” (cellular sales) store on the north side of Redmond to get my new phone. I got there, and we got started. I had an iPhone 12 Pro Max and was upgrading to the 17 Pro max…huge improvement! Mind you, my 12 was paid off. (I would hope so by now with how old it was.) I decided not to trade it in because it still works; it’s just slow, and if ever I needed it, I’d have it. It was never mentioned that I had to trade it in. So, as the sales rep is transferring things over, he starts telling me that I’ll have to keep my old phone activated on the account for 36 months until my new phone is paid off. It didn’t sound right, but maybe because I was keeping the old phone, it made things harder, idk. He puts my old phone on a new line and gives me a new number for that device and gets my new phone set up. I then ask him directly, “So, because I’m not trading this phone in, I have to have service to it until my new phone is paid off?” “Yes, that is correct.” I’m in no position to argue with someone “doing their job.” I finish up at the store and go on about my day. I realized later on that he had added Verizon’s device protection to both phones and the Netflix/HBO max perk even though I specifically said I don’t need that and I already had a Netflix subscription. So with everything minus the taxes, I was looking at $157 a month for a brand-new phone and a burner phone I’d keep in a drawer. I vented to a few people about my experience and finally decided to call Verizon’s customer support and figure out what the reason is for making me keep my old, paid-off phone activated on top of the $1600 phone I just bought. The customer service rep verbatim asked me if I was joking and said, “I’m pissed.” “That’s bullshit,” so he knew that I got one pulled over on me and that the sales rep in the store was doing what he could to make a bonus/commission. He immediately deactivated my old phone from the account and explained everything that should have happened and what to expect with my phone bill from here on out. Just be mindful when you do go into the stores and listen to your gut because sometimes they’re just as bad as car salesmen.

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