Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Redmond for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.9
377 reviews
5 stars
208
4 stars
55
3 stars
36
2 stars
11
1 star
67
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness and knowledge, others were criticized for being rude and unhelpful.
Product Knowledge
Several customers noted that staff members were knowledgeable about products and services, providing clear and helpful information.
Billing Issues
Numerous reviews mentioned ongoing billing problems, with customers expressing frustration over unexpected charges and difficulties resolving issues.
Store Experience
The store environment received positive remarks for cleanliness and organization, but some customers reported long wait times and poor service during busy periods.
Employee Performance
While some employees were highlighted for exceptional service, others were described as dismissive or incompetent, leading to a lack of consistency in customer experiences.
- SSSteveNov 15, 20251.0My mother-in-law recently purchased a new phone through Verizon, and the experience has been incredibly frustrating. Within a week she needed some basic help with the device, so she went into the Redmond, Oregon Verizon store on Veterans Way and Hwy 97 with my wife. The employee they spoke with was not only unhelpful, but actually made a comment along the lines of not caring if they returned the phone and went elsewhere. Today they went back because she was still having issues, and this time they were told that Verizon corporate doesn’t allow that store to provide tech support because it “takes away from time they’re supposed to be selling phones.” An 82-year-old woman needed simple assistance, and the store essentially refused to help her. They finally went to a third-party Verizon retailer, and that person helped immediately without any issue. If it were up to me, my mother-in-law would already be on my AT&T plan. After this experience, I won’t be returning to Verizon, and I can’t recommend them to anyone. Customer service matters, and refusing to help an elderly customer with basic support is unacceptable.
- AKAllison KanaheleNov 9, 20255.0Great experience! Zayn was helpful but did not rush us.
- DLDeegan LoomisNov 7, 20251.0Got 3 new IPhones from here under the agreement we would receive significant incentives for trading our old phones in. Shipped all 3 phones in bubble wrap and an additional layer of protective foam for shipping. Took them over 3 and a half weeks to even register that they had been shipped and processed. Despite me being able to track the package and see it had arrived and sat for some time. They then claimed 2 of the phones did not turn on and refused to give us the agreed upon discounts. Not the first time we've had problems with this store. Will not be renewing our Verizon services when the current contract expires.
- KCKellie CameronOct 27, 20255.0Wonderful service and clarification on products and services
- ARAmanda RuizOct 8, 20251.0Horrible experience. I worked with Ben who was very nice but he did not finish setting up my daughter's watch so I left the store thinking everything was set up. We moved to Idaho two days later and come to find out the watch doesn't work. It was never tied to anyone's iPhone so it is useless. I spent 2 hours today speaking to someone at Verizon in another country and in the process of fixing this she deactivated my cell phone and after another 45 mins fixing my phone my daughter still doesn't have an active watch. I am now sitting for over an hour in Idaho Verizon store trying to fix what Ben should have done in the first place. I normally never write reviews but this is ridiculous. If I could I might just switch over to another carrier just for the heck of it. Horrible service.
Frequently Asked Questions About Verizon
What types of products can I find at the Verizon store in Redmond?
You can find the latest 5G smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL, as well as products like business cell phones, mobile hotspots, tablets, and laptops.
What are the store hours for Verizon in Redmond?
The Verizon store is open Monday to Friday from 9:00 AM to 7:00 PM, Saturday from 9:00 AM to 6:00 PM, and Sunday from 10:00 AM to 6:00 PM.
Does Verizon Redmond offer in-store pickup or delivery options?
Yes, Verizon offers in-store pickup, curbside pickup, free 2-day shipping, express lockers, and same-day delivery options in select areas.
How can I schedule an appointment at Verizon Redmond?
You can schedule an in-store appointment online through their website or use the My Verizon app for convenient scheduling.
What payment methods are accepted at Verizon Redmond?
Verizon accepts checks, debit cards, and mobile NFC payments. They do not require cash-only payments.
Does Verizon Redmond sell used goods?
Yes, the store sells used goods as part of its product offerings.
What types of plans and services does Verizon offer at the Redmond store?
They offer mobile plans, wireless internet plans, and voice plans to meet various connectivity needs.
Which nearby places can I visit along with Verizon in Redmond?
Nearby you can visit Cindy's Chinese Garden for Asian cuisine, Walgreens for pharmacy and convenience shopping, and Starbucks for coffee and snacks. These locations provide convenient stops before or after your Verizon visit.
Are there automotive service options near Verizon Redmond?
Yes, nearby automotive services include CTS Tires for tire repair, Own-A-Car for automotive repair, AutoZone Auto Parts for replacement parts, and Gills Point S Tire & Auto for tire services.
What financial and insurance services are close to Verizon Redmond?
Nearby financial and insurance services include Western Union for money transfers, OnPoint Community Credit Union for banking needs, LibertyX Bitcoin ATM for currency exchange, and Jake Waardenburg - State Farm Insurance Agent for auto and life insurance.