Geek Squad

Reviews

• AM

  Alexander Miller

  Mar 23, 2026
  1.0
  These people took my laptop, charged me $85, returned it a week later, not fixed, and said, yeah, that will be $1650 if you want it fixed. That's more than I paid for the laptop. And I had insurance.
• PS

  Patti Sholian

  Mar 18, 2026
  1.0
  Now that they have switched to AI🤬…..it’s totally pointless trying to talk with someone who actually WORKS in that department! I am guessing their bottom line is about cutting out customer service ( unless you are buying!).. … I don’t know where in the world the people you finally get to talk to live, but one guy was so difficult to understand I had to hang up … a total waste of my time . Good luck if you need help … if you live close you can bop over, but I just wanted to ask a simple question to avoid driving such a long distance. Can you tell I’m frustrated ?!! I actually HATE this AI business replacing HUMANS !
• TF

  Tay Foley

  Feb 24, 2026
  1.0
  I bought a Samsung fridge here and bought the extended 5 year warranty. My fridge broke down right before Christmas. We’re talking the fridge and the freezer are warmer than my house. I called Best Buy and they sent the geek squad out. The first person who was supposed to come out canceled and I had to wait another week for the next guy. The next people who came said the problem was with the coolant and they were not qualified to fix it but would send someone else out. The next guy who came out a week later said it was the computer so he came back a week later with the part and replaced that. That did not fix the problem. He said it was probably the coolant system and only Samsung could fix it. I called Samsung but since my warranty was through Best Buy they wouldn’t cover the cost. I then called Best Buy again and it’s all automated until you get to a person who probably doesn’t live anywhere near you or care about you at all. After I told them all this that had happened they decided to send the geek squad out again in another 2 weeks. I haven’t had a working refrigerator or freezer for 2 months and feel like I have gotten nowhere. This is SO frustrating!!! So if you get the warranty on their stuff just hope it’s a small problem that they can fix or you might not have a fridge for a LONG time.
• AP

  Antony Pizzuto

  Dec 8, 2025
  1.0
  Why is my money being held hostage for 2 weeks I didn't take a TV and then tell them they'll get their money in 2 weeks if I could give negative Stars I would
• JJ

  Jestina

  Dec 5, 2025
  1.0
  DO NOT GO THEY WILL SCAM YOU I drove 110 miles to get a new iPhone screen for my iPhone and they looked at it and said my phone was totally destroyed and I couldn’t even transfer my stuff she said I had to buy a new phone through them and had to come back and get it and she said it was $700 so I left and went to PDX iPhone repair and he looked at it for one second and said I can fix it for $220 for a apple screen if I was you guys go to PDX IPhone repairs it’s 9 miles down the road

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