Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Portland, OR. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
348 reviews
5 stars
268
4 stars
27
3 stars
6
2 stars
8
1 star
39
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, patient, and knowledgeable, with specific mentions of employees like Travis, D'Angelo, and Nikki.
Staffing Issues
Several reviews noted long wait times and understaffing, particularly during busy periods, leading to frustration among customers.
Sales Practices
There were complaints about misleading sales tactics and unapproved charges, with some customers feeling scammed by the information provided by staff.
Positive Experiences
Despite some negative feedback, many customers reported positive experiences, particularly with phone upgrades and problem resolution.
Store Management
Issues with management and accountability were highlighted, with some customers expressing dissatisfaction with the handling of their concerns.
- KKKK6 days ago1.0If I could give this place zero stars I would. Complete scam artists. Lied to my face and told me we had free upgrades for 2 lines and a free tablet then charged us hundreds of dollars and our monthly bill went up. It was right before the holidays. I tried to call and even went in to return the phone and tablet that we didn’t even need but were told it was a free upgrade. They told me to be patient that my bill would drop back down and I wouldn’t have to pay. All lies. Be warned
- PMPeter MillerOct 13, 20255.0They did a good job of setting me up with my new phone!
- RMron moshontzOct 7, 20255.0Great folks there, super helpful!
- PRPaul J. RosenSep 19, 20255.0The staff, (Z, Leo & DAngelo) were patient, knowledgeable and most helpful. We had the best and most complete experience of any phone buying adventure in recent memory. Go check them out at there store on Broadway.
- MAMary AndersenAug 3, 20255.0Shawn Osborn was great. Very patient and calm.
Frequently Asked Questions About Verizon
What types of products can I find at the Verizon store in Portland?
The Verizon store offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more from brands like Verizon Wireless, Samsung, Apple, Motorola, and Google.
What services does the Verizon Authorized Retailer in Portland provide?
They provide services such as new lines, upgrades, new devices, and accessories, with knowledgeable consultants to assist you.
Can I pick up my online order in store at this Verizon location?
Yes, the store offers in-store pickup for your convenience.
What are the store hours for this Verizon location?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Does the Portland Verizon store accept mobile payments?
Yes, payment options include Android Pay, Apple Pay, Samsung Pay, as well as credit and debit cards like Visa, MasterCard, Discover, and American Express.
Does the Verizon store offer recycling for electronics?
Yes, they provide recycling services for electronics.
Is the Verizon store in Portland welcoming to LGBTQ customers?
Yes, the store welcomes LGBTQ customers and strives to create a friendly environment for everyone.
Which nearby places might be helpful or interesting when visiting the Verizon store?
Nearby is GoWireless Verizon Premium Retailer for alternative Verizon services, Batteries Plus Bulbs for related accessories, and Things From Another World, a comic book and hobby store you might enjoy before or after your visit.
Are there any health and wellness services near the Verizon store?
Yes, nearby you can find Broadway Physical Therapy, Lavender Moon Wellness for massage therapy, and Alvis Chiropractic, which could be convenient stops if you're in the area.
What are some beauty and personal care places near the Verizon store?
Nearby options include L A Hairdressers Plus for hair services, Dahlia Wax Bar for waxing, and Rosewater Tattoo for tattoo and piercing services.