Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Portland, OR. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
358 reviews
5 stars
275
4 stars
27
3 stars
6
2 stars
8
1 star
42
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and patient, with specific mentions of employees like Travis, D'Angelo, and Nikki for their exceptional service.
Sales Practices
Several reviews highlighted concerns about aggressive sales tactics and misleading promotions, leading to dissatisfaction and accusations of dishonesty.
Store Experience
Customers reported mixed experiences regarding wait times and staffing levels, with some noting long waits and understaffing, while others appreciated the efficiency of individual staff members.
Product Issues
There were complaints about issues with product availability and order processing, including problems with trade-ins and upgrades that were not handled properly.
- JKJill KleinerJan 5, 20265.0Sean was amazing!! Super knowledgeable, patient and able to answer all of my many questions. I would definitely recommend buying a new phone/ upgrading a plan with Sean.
- JAJo Anne AnglinDec 30, 20255.0A very good deal available and excellent costumer service from Travis who listened to my problem and offered solutions plus some new offers. I was very pleased. I have worked 40+ years and Travis is a perfect example of customer service. He Listened and is respectful and knowledgeable. I couldn’t be happier.
- SFSherwin FakhraieDec 18, 20255.0Travis at this location went above and beyond to help me solve an issue when I’d messed up ordering a new phone online. Would highly recommend going to him!!
- GPGreg ParkinsonDec 12, 20251.0Went to try to get help getting files off a phone that I want to take off my account. They didn’t understand what I wanted to do but then told me they would have to charge me for it. Aggressively unhelpful. Reflects badly on Verizon. Avoid this store.
- TMToven MartNov 26, 20255.0Got a good deal for my girlfriend. Overall friendly and knowledgeable staff. Prefer this one over the one downtown. It’s not corporate but they do take their time to find the best available promotions. And aren’t overly pushy. Kudos ✌️
Frequently Asked Questions About Verizon
What types of products can I find at the Verizon store in Portland?
The Verizon store offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more from brands like Verizon Wireless, Samsung, Apple, Motorola, and Google.
What services does the Verizon Authorized Retailer in Portland provide?
They provide services such as new lines, upgrades, new devices, and accessories, with knowledgeable consultants to assist you.
Can I pick up my online order in store at this Verizon location?
Yes, the store offers in-store pickup for your convenience.
What are the store hours for this Verizon location?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Does the Portland Verizon store accept mobile payments?
Yes, payment options include Android Pay, Apple Pay, Samsung Pay, as well as credit and debit cards like Visa, MasterCard, Discover, and American Express.
Does the Verizon store offer recycling for electronics?
Yes, they provide recycling services for electronics.
Is the Verizon store in Portland welcoming to LGBTQ customers?
Yes, the store welcomes LGBTQ customers and strives to create a friendly environment for everyone.
Which nearby places might be helpful or interesting when visiting the Verizon store?
Nearby is GoWireless Verizon Premium Retailer for alternative Verizon services, Batteries Plus Bulbs for related accessories, and Things From Another World, a comic book and hobby store you might enjoy before or after your visit.
Are there any health and wellness services near the Verizon store?
Yes, nearby you can find Broadway Physical Therapy, Lavender Moon Wellness for massage therapy, and Alvis Chiropractic, which could be convenient stops if you're in the area.
What are some beauty and personal care places near the Verizon store?
Nearby options include L A Hairdressers Plus for hair services, Dahlia Wax Bar for waxing, and Rosewater Tattoo for tattoo and piercing services.