Verizon

4.4
351 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Portland, OR. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
3004 Ne Broadway St, Portland, OR
97232, United States

Hours

Reviews

4.4
348 reviews
5 stars
268
4 stars
27
3 stars
6
2 stars
8
1 star
39

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being helpful, patient, and knowledgeable, with specific mentions of employees like Travis, D'Angelo, and Nikki.

Staffing Issues

Several reviews noted long wait times and understaffing, particularly during busy periods, leading to frustration among customers.

Sales Practices

There were complaints about misleading sales tactics and unapproved charges, with some customers feeling scammed by the information provided by staff.

Positive Experiences

Despite some negative feedback, many customers reported positive experiences, particularly with phone upgrades and problem resolution.

Store Management

Issues with management and accountability were highlighted, with some customers expressing dissatisfaction with the handling of their concerns.
  • KK
    KK
    6 days ago
    1.0
    If I could give this place zero stars I would. Complete scam artists. Lied to my face and told me we had free upgrades for 2 lines and a free tablet then charged us hundreds of dollars and our monthly bill went up. It was right before the holidays. I tried to call and even went in to return the phone and tablet that we didn’t even need but were told it was a free upgrade. They told me to be patient that my bill would drop back down and I wouldn’t have to pay. All lies. Be warned
  • PM
    Peter Miller
    Oct 13, 2025
    5.0
    They did a good job of setting me up with my new phone!
  • RM
    ron moshontz
    Oct 7, 2025
    5.0
    Great folks there, super helpful!
  • PR
    Paul J. Rosen
    Sep 19, 2025
    5.0
    The staff, (Z, Leo & DAngelo) were patient, knowledgeable and most helpful. We had the best and most complete experience of any phone buying adventure in recent memory. Go check them out at there store on Broadway.
  • MA
    Mary Andersen
    Aug 3, 2025
    5.0
    Shawn Osborn was great. Very patient and calm.

Frequently Asked Questions About Verizon

What types of products can I find at the Verizon store in Portland?

The Verizon store offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more from brands like Verizon Wireless, Samsung, Apple, Motorola, and Google.

What services does the Verizon Authorized Retailer in Portland provide?

They provide services such as new lines, upgrades, new devices, and accessories, with knowledgeable consultants to assist you.