Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Portland, OR. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.0
300 reviews
5 stars
212
4 stars
5
3 stars
7
2 stars
11
1 star
65
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees received praise for being helpful and knowledgeable, while others were criticized for being rude and unhelpful.
Sales Practices
Numerous complaints about aggressive and misleading sales tactics, with customers feeling scammed or misinformed about fees and promotions.
Staffing Issues
Frequent mentions of understaffing leading to long wait times and poor service experiences.
Store Reputation
Many customers expressed dissatisfaction with the store's reputation as a non-corporate Verizon retailer, leading to confusion and frustration.
Positive Experiences
Despite negative feedback, several customers reported positive experiences with specific employees who provided excellent service.
- CFCaroline Fletcher6 days ago5.0Super friendly and great service
- LML MNov 15, 20255.0Good experience with the store. Friendly staff.
- COChristopher OnstottNov 10, 20251.04 visits to this store and still no solution. Ordered a phone, they lost my order, charged my account for a new iPhone I never received. Long wait times in store. This is not a Verizon corporate store, avoid at all cost.
- MSMe SOct 25, 20251.0Incompetent juvenile Customer Service rep wasted 30 minutes of my time while I’m waiting for him to merge two lines into one device and he’s trying to sell me new services. Only to find out I need to go to corporate office for it.
- PGPhinia GuyOct 15, 20251.0I had such a horrific experience yesterday with Stephan. He was rude, disrespectful, and very aggressive. Ive never been treated so horribly at a verizon store in 30 years of being a client. He either needs to go for more training or be removed. As a business owner i would never want someone like this representing my business. I'd feel embarrassed and humiliated. I hope the owner or management see this and resolve the issue before he ruins their reputation.
Frequently Asked Questions About Verizon
What products does the Verizon store at 1604 NE Martin Luther King in Portland, OR offer?
The store offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection from brands like Verizon Wireless, Samsung, Apple, Motorola, and more.
What are the operating hours for the Verizon store on Martin Luther King in Portland?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and on Sunday from 12:00 PM to 6:00 PM.
Does the Verizon store offer in-store pickup for online orders?
Yes, the store provides in-store pickup services for customer convenience.
What payment options are accepted at the Verizon store in Portland?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa for payment.
Is there free Wi-Fi available at the Verizon store on Martin Luther King Blvd?
Yes, free Wi-Fi is available for customers inside the store.
Can I recycle old electronics at the Verizon store?
Yes, the store offers electronics recycling services to support responsible disposal.
Does the Verizon store support multiple languages for customer service?
Yes, customer service is available in English and Spanish.
What nearby public transportation can I use to reach the Verizon store?
Customers can use the Portland Streetcar at NE Grand & Broadway, which is a nearby light rail station that makes getting to the store easier.
Are there nearby places to grab coffee before or after visiting the Verizon store?
Yes, there are Starbucks locations nearby where customers can enjoy coffee or snacks before or after their visit to the store.
What other mobile phone stores are located near the Verizon store in Portland?
Nearby mobile phone stores include Cricket Wireless, T-Mobile, and the AT&T Store, offering additional wireless options for customers in the area.