Business Details
616 Sw Broadway, Portland, OR
97205, United States
Certified by Verizon • Feb 22, 2026
(503) 827-4287
Certified by Verizon • Feb 22, 2026
https://www.verizon.com/stores/details/oregon/portland/portland-downtown-341560
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreElectronics StoreVerizon
Visit our store at Portland for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
3.6
419 reviews
5 stars
217
4 stars
49
3 stars
22
2 stars
24
1 star
107
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Brian, Cameron, and Aaron for their exceptional service.
Store Experience
Overall, customers reported a positive in-store experience, highlighting the efficiency and professionalism of the staff, although some noted issues with wait times and appointment handling.
Management Issues
Several reviews pointed out problems with management, including rudeness and lack of support for staff, which negatively impacted customer experiences.
Process Inefficiencies
Customers expressed frustration with the store's processes, particularly regarding appointment management and handling of returns, leading to confusion and dissatisfaction.
Mixed Reviews
While many reviews were positive, there were notable negative experiences, particularly related to specific employees and the handling of customer issues.
- LMLaura MilneJan 21, 20265.0BRIAN is a rock star and Verizon is lucky to have him. We went into the SW Broadway location with a highly complex transaction. Brian knew exactly what was needed and how to accomplish it. And he did so with good humor. Thank you!
- YJYuge JiJan 5, 20265.0Cesar is extremely helpful, not only before making my purchase but also afterwards. He helped me maximize my discounts and perks and transition smoothly from my previous carrier. Highly recommend.
- RPRobin PerkinsDec 24, 20255.0I usually do most of my business via the Verizon app and only pick up or drop off items from and to this store location. My experience has been that the personnel are friendly and will let you know whether to expect additional wait times. Generally, they’ve been more quick and helpful than other Verizon authorized stores I’ve visited in Portland.
- GKGreg KellyDec 16, 20255.0What a great team
- ALAmber LinkhNov 28, 20255.0Nothing but wonderful things to say about this store. I have had to visit this store a few times in the past week or so, and the entire staff was very friendly. Nedda was the particular team member that helped me and she untangled an upgrade that wasn't clearing. She was patient, efficient, kind, and actually got a positive result. Got much better service in person with this staff vs. calling customer care. Don't do that! Just go to the store!
Frequently Asked Questions About Verizon
What are the Verizon store hours in Portland?
The Verizon store in Portland is open Monday to Friday from 9:00 AM to 7:00 PM, Saturdays from 10:00 AM to 7:00 PM, and Sundays from 10:00 AM to 6:00 PM.
Which 5G smartphones are available at the Verizon Portland store?
You can find the latest 5G smartphones including the iPhone 15, Google Pixel 8, and Samsung Galaxy S23 at the Verizon Portland store.
Can I order online and pick up my device at the Verizon Portland store?
Yes, Verizon offers online ordering with in-store pickup, free 2-day shipping, express lockers, and same-day delivery options in select areas.
What products and services does Verizon Portland offer for businesses?
Verizon Portland provides business cell phones, mobile hotspots, tablets, laptops, and wireless and voice plans tailored for business needs.
How can I schedule an appointment at the Verizon store in Portland?
You can schedule an in-store appointment through Verizon's website or use the My Verizon app for quick access to scheduling options.
What payment methods does Verizon Portland accept?
Verizon Portland accepts payments via check, debit cards, and mobile NFC payments; they do not require cash only transactions.
Does the Verizon Portland store offer free Wi-Fi to customers?
Yes, free Wi-Fi is available at the Verizon Portland store for customer use.
Are there nearby dining options close to Verizon Portland?
Yes, Pleasure Burger and Koji Osakaya Broadway are nearby restaurants where customers can enjoy a meal before or after visiting Verizon Portland.
What nearby transit or parking options are available near Verizon Portland?
Star Parking Garage is nearby, providing convenient parking options for customers visiting Verizon Portland.
What other services or stores are near Verizon Portland that customers might find useful?
Nearby services include Northridge Wealth Advisors for financial advice, Rite Aid pharmacy for health needs, and Spa Sasse for relaxation and wellness treatments.
Brand Certified Facts from Verizon
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Certified February 22, 2026Yext Knowledge Graph
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