Verizon

Reviews

• LP

  Linda Powers

  Feb 15, 2026
  5.0
  Very polite um except one gentleman was very rude but othe than that one person was very good at his job
• KS

  Kira Smith

  Jan 26, 2026
  1.0
  Everyone here seems nice, unfortunately they still have to work at Verizon. Free iPhone 17 for switching to T-Mobile across the street.
• PB

  Paris Butler

  Jan 11, 2026
  1.0
  Wasted about an hour of time trying to buy a phone while getting sales pitched on different products. Ended up going to the Apple Store instead and it took less than 10 minutes to get a new phone setup.
• AK

  Austen Knight

  Jan 11, 2026
  5.0
  I have been a Verizon customer for nearly 20 years straight now. The "official" Verizon stores have always been hit n miss in my experience but this specific location has always provided me with top notch customer service which I greatly appreciate and attribute as a big a reason why I am still with them after all of these years. Keep it up!
• AA

  Arie

  Jan 5, 2026
  1.0
  Verizon is a scam and have hidden fees, didn't they just have a lawsuit about this and had to pay everyone back? (Even if it was $100) Well their at it again, I just checked my balance and saw that Verizon changed the balance back up to $1,299 (full price) after I used my $400 trade in making the phone balance $899. I called 611 and they told me I was on a 36 month contract, this wasn't explained to me when I traded in my iphone 12 pro max for the new samsung galaxy s25 ultra. If this was explained to me clearly I would've kept the iphone I have. It's the fact I had this phone for 11 months and it was to my understanding the phone would be $899 when I left the store and the phone would be paid off by this time around Feb 2026. The issue I'm having with Verizon is the lack of communication and the secret hidden fees and increasing the price on the phones without sending an email or letter explain why the phone went back to the original price with the trade in. I've talked to 3 different representatives and it still doesn't make sense how this was presented to me at the time. I feel blackmailed, now I have to stay with a 3 year contract unless I pay the amount in full especially, if I have expressed that this wasn't explained to me and I wasn't given the terms of the contract in paper, before I left the store with my new phone back in Feb 2025. Either way Verizon is making extra bonus money, you're paying off a phone which should've had a low balance in the first place, you can't tell me their not benefiting from that money.

Frequently Asked Questions About Verizon