Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Portland for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.6
395 reviews
5 stars
211
4 stars
40
3 stars
26
2 stars
21
1 star
97
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the exceptional service provided by specific employees like Bradley, Austin, and Mo, highlighting their helpfulness and knowledge.
Staff Attitude
While some reviews noted friendly and accommodating staff, others reported rude and unhelpful interactions, particularly with management.
Store Management
Several customers expressed dissatisfaction with store management, citing poor handling of issues and lack of support for employees.
Service Issues
Customers frequently reported problems with account management, billing, and product returns, leading to frustration and dissatisfaction.
Overall Experience
The overall experience varied significantly, with some customers having positive interactions while others faced significant challenges and expressed a desire to switch carriers.
- PBParis Butler1 day ago1.0Wasted about an hour of time trying to buy a phone while getting sales pitched on different products. Ended up going to the Apple Store instead and it took less than 10 minutes to get a new phone setup.
- AKAusten Knight1 day ago5.0I have been a Verizon customer for nearly 20 years straight now. The "official" Verizon stores have always been hit n miss in my experience but this specific location has always provided me with top notch customer service which I greatly appreciate and attribute as a big a reason why I am still with them after all of these years. Keep it up!
- AAArieJan 5, 20261.0Verizon is a scam and have hidden fees, didn't they just have a lawsuit about this and had to pay everyone back? (Even if it was $100) Well their at it again, I just checked my balance and saw that Verizon changed the balance back up to $1,299 (full price) after I used my $400 trade in making the phone balance $899. I called 611 and they told me I was on a 36 month contract, this wasn't explained to me when I traded in my iphone 12 pro max for the new samsung galaxy s25 ultra. If this was explained to me clearly I would've kept the iphone I have. It's the fact I had this phone for 11 months and it was to my understanding the phone would be $899 when I left the store and the phone would be paid off by this time around Feb 2026. The issue I'm having with Verizon is the lack of communication and the secret hidden fees and increasing the price on the phones without sending an email or letter explain why the phone went back to the original price with the trade in. I've talked to 3 different representatives and it still doesn't make sense how this was presented to me at the time. I feel blackmailed, now I have to stay with a 3 year contract unless I pay the amount in full especially, if I have expressed that this wasn't explained to me and I wasn't given the terms of the contract in paper, before I left the store with my new phone back in Feb 2025. Either way Verizon is making extra bonus money, you're paying off a phone which should've had a low balance in the first place, you can't tell me their not benefiting from that money.
- MMMichael MacDonaldDec 12, 20254.0A Verizon store with obe of the nicest people working there. Thank you, Bradley.
- HOHeidi OlsenNov 29, 20255.0I want to express my sincere gratitude to Bradley for helping my partner and I with a complicated billing issue that persisted for almost an entire year and would have cost us over $1000. After talking to various associates at different stores and calling numerous times, they were the first person to take the time to understand the issue and went above and beyond to ensure it actually got resolved. Honestly I don't remember the last time an associate anywhere made me feel like they had my back like Bradley did. Very much appreciated 💜 Highly recommend supporting this store.
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Portland?
The Verizon store in Portland is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 9:00 AM to 5:00 PM.
Where is the Verizon store in Portland located?
The Verizon store is located at 9740 SE Washington St, Ste A, Portland, OR 97216.
Can I order Verizon products online and pick them up in the Portland store?
Yes, you can order online and choose in-store pickup at the Portland Verizon store for your convenience.
What brands of mobile phones are available at this Verizon store?
The store offers popular brands including Apple, Samsung, Motorola, Google, Kyocera, and TCL.
Does the Verizon store offer same-day delivery?
Yes, same-day delivery is available in select areas to provide fast service for your orders.
What payment methods are accepted at the Verizon Portland store?
The store accepts debit cards, mobile NFC payments, checks, and does not require cash only transactions.
Does the Verizon store have free Wi-Fi available?
Yes, free Wi-Fi is available for customers at the Verizon Portland store.
How can the nearby Subway restaurant be useful for Verizon customers?
If you're visiting the Verizon store, you can grab a quick meal or snack at Subway, located nearby, before or after your appointment.
What nearby place can provide document and shipping services for customers visiting Verizon?
FedEx Office Print & Ship Center is close to the Verizon store and can assist with printing, shipping, and passport services, convenient if you need those services during your visit.
Are there any wellness or spa services near the Verizon Portland store?
Yes, Massage Envy - Mall 205 and ESMAbeauty medical spa are nearby, offering massage, skincare, and wellness services to relax before or after your Verizon visit.