Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Portland for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.6
389 reviews
5 stars
209
4 stars
39
3 stars
26
2 stars
21
1 star
94
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their helpfulness and knowledge, particularly highlighting individuals like Bradley and Austin for their exceptional service.
Management Issues
Several reviews mentioned poor management practices, including lack of support for employees and inadequate customer service, leading to negative experiences.
Store Experience
Customers reported mixed experiences regarding store visits, with some noting long wait times and unhelpful staff, while others appreciated the friendly and clean environment.
Technical Support
There were numerous complaints about unresolved technical issues and poor assistance with account management, leading to frustration among customers.
Product Issues
Customers expressed dissatisfaction with product availability and issues related to trade-ins and billing, indicating a need for better inventory management and clearer communication.
- RARustam AyvazovOct 1, 20255.0Best customer service I ever had in my life wonderful people I wanna think Brent Arnold I am so thankful for choosing Verizon and specially this location
- CKClaudia KlawitterAug 21, 20251.0My negative entry was not published for July 17. I followed all the guidelines. Claudia
- NWNickolas WrightJul 26, 20251.0I’m going to be honest here. Verizon terminated one of there employees who is a very good friend of mine, for asking about someone’s safety in front of the store. They asked non identifiable man in plain clothes detaining someone who they were. I find it extremely disgusting and wildly inappropriate to terminated an employee for asking questions. With current events going on this should be a no brainer. This person was treated very poorly be Verizon and after learning about this I’ve chosen to move my 34 lines for my business elsewhere. No you won’t save me Verizon. I do not support Verizon’s treatment of employees. I’m heartbroken for them. And I felt the need to speak up. There are multiple news outlets picking this story up. I hope the best for him and hope he goes after Verizon with everything he can.
- ONOleg NaumchukJul 18, 20251.0Not enough employees and the managers just ran away… way to slow
- HPHeather PearsonJul 17, 20255.0Can I tell you how much I detest cell phone services? I didn't enter this store expecting a positive experience. But Bradley really saved the day! I switched from Tracfone to Verizon, and it took six days without phone service, trying to get everything working, spending hours on the phone, before I finally went to this store for in-person help. Bradley provided exemplary customer service from start to finish, and I'm so grateful! I left with everything in operational order after his extensive effort, always with a friendly demeanor. I'll return to this store if I ever have phone needs, and I'll ask for Bradley!
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Portland?
The Verizon store in Portland is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 9:00 AM to 5:00 PM.
Where is the Verizon store in Portland located?
The Verizon store is located at 9740 SE Washington St, Ste A, Portland, OR 97216.
Can I order Verizon products online and pick them up in the Portland store?
Yes, you can order online and choose in-store pickup at the Portland Verizon store for your convenience.
What brands of mobile phones are available at this Verizon store?
The store offers popular brands including Apple, Samsung, Motorola, Google, Kyocera, and TCL.
Does the Verizon store offer same-day delivery?
Yes, same-day delivery is available in select areas to provide fast service for your orders.
What payment methods are accepted at the Verizon Portland store?
The store accepts debit cards, mobile NFC payments, checks, and does not require cash only transactions.
Does the Verizon store have free Wi-Fi available?
Yes, free Wi-Fi is available for customers at the Verizon Portland store.
How can the nearby Subway restaurant be useful for Verizon customers?
If you're visiting the Verizon store, you can grab a quick meal or snack at Subway, located nearby, before or after your appointment.
What nearby place can provide document and shipping services for customers visiting Verizon?
FedEx Office Print & Ship Center is close to the Verizon store and can assist with printing, shipping, and passport services, convenient if you need those services during your visit.
Are there any wellness or spa services near the Verizon Portland store?
Yes, Massage Envy - Mall 205 and ESMAbeauty medical spa are nearby, offering massage, skincare, and wellness services to relax before or after your Verizon visit.