Best Buy

Reviews

• VS

  Vicki S

  3 days ago
  5.0
  Great service and we got exactly what we needed. Thank you.
• DV

  Deno V

  Feb 28, 2026
  1.0
  I called the Janzen Beach for information regarding a receiver. The clerk was somewhat helpful. I thank him and indicated I would drive over to check out my options. Shortly thereafter I received an email stating my order was ready to be picked up. I never ordered anything. It took considerable time and effort to cancel an order I never purchased. Nice business practices.
• TF

  Tay Foley

  Feb 24, 2026
  2.0
  I bought a Samsung fridge here and bought the extended 5 year warranty. My fridge broke down right before Christmas. We’re talking the fridge and the freezer are warmer than my house. I called Best Buy and they sent the geek squad out. The first person who was supposed to come out canceled and I had to wait another week for the next guy. The next people who came said the problem was with the coolant and they were not qualified to fix it but would send someone else out. The next guy who came out a week later said it was the computer so he came back a week later with the part and replaced that. That did not fix the problem. He said it was probably the coolant system and only Samsung could fix it. I called Samsung but since my warranty was through Best Buy they wouldn’t cover the cost. I then called Best Buy again and it’s all automated until you get to a person who probably doesn’t live anywhere near you or care about you at all. After I told them all this that had happened they decided to send the geek squad out again in another 2 weeks. I haven’t had a working refrigerator or freezer for 2 months and feel like I have gotten nowhere. This is SO frustrating!!! So if you get the warranty on their stuff just hope it’s a small problem that they can fix or you might not have a fridge for a LONG time.
• CH

  Christopher Hall

  Feb 21, 2026
  5.0
  Bought a laptop the guy was very helpful
• LS

  Laura Schneider

  Feb 8, 2026
  2.0
  When I went in looking for a specific product I was not sure where to look in a giant store. Immediately within the doors to the right were two employees talking to each other, one leaning on the counter. Took me more time than I cared to spend to find an employee that would answer ONE question for me. That employee (man) told me (woman) that I didn't need the product I wanted which was a wireless mic for my phone and told me to just get earbuds instead. I looked at those products and they were not suitable for my needs. There was a very tiny and underwhelming amount pf wireless mics. The one I wanted had a damaged box. At the checkout, I asked if I could have a discount. The nice cashier did her job well. She immediately paged management. Nobody came. The line behind me was getting fairly long as we all waited for a manager to show up. After several minutes and grumbling customers, the man who was leaning on the counter to the right of the door FINALLY started to come over. He was a manager who was 15 feet away completely ignoring his employees two calls for a manager. By the time he waddled over to us a different manager made it up to us from somewhere far enough away that I could tell she was rushing to the front. She beat the manager who was within eyesight of every waiting customer, just leaning there talking to someone. Makes me wonder how they choose to promote people. Nepotism? Golf buddies? Sexism? It certainly was not for performance and that really pisses me off in a company.

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