Best Buy

Reviews

• JG

  Johny Garcia

  5 days ago
  1.0
  I place a hold order prior to coming to the store. I place it 3 hours before arriving and when I got there my item was sold out. Not only that when I go to the register to claim my item that was on hold they said my order was cancel. The only reason I even came here was because I needed the item as fast as possible. Now I have to order it on Amazon and wait 2 days. I rather give the my business then Best Buy. Don’t shop here for radar detectors they most likely will lie on the site saying they have them in stock. I waste my gas and money driving here.
• TE

  Tammie Estep

  Dec 28, 2025
  1.0
  I am extremely upset with how Best Buy handled my “My Best Buy Total” membership renewal. I purchased my laptop about a year ago and paid for a one-year membership at that time. Instead of contacting me before renewing and asking whether I wanted to continue, Best Buy automatically charged my debit card nearly $200. The only notice I received was after the charge had already been processed — an email stating that I could request a refund after the fact. Because Best Buy labeled this as a “recurring charge,” my bank allowed the payment to go through even though it overdrew my account by almost $200. That account is the one I use to pay my rent. Now I am stuck waiting 7–10 business days for a refund while scrambling to cover money that never should have been taken in the first place. I did not knowingly authorize an automatic annual charge, and I certainly did not expect a company to help itself to nearly $200 without clear, advance consent or a meaningful warning. Telling customers “you can ask for a refund later” is not acceptable when real financial harm is caused in the meantime. This practice feels predatory and unfair, especially for customers living paycheck to paycheck. I cannot be the only person this has happened to. Best Buy needs to improve — with clearer opt-in renewal policies, stronger advance notice, and greater responsibility when charging customers’ bank accounts. This experience has completely damaged my trust in the company. I am so disgusted by the fact that I have to wait 7-10 to "get a refund," but they didn't wait 7-10 to take my rent money from me. Maybe they will call my landlord and tell them why my rent is late, or pay the late fee for my rent.
• MM

  mario marroquin

  Dec 23, 2025
  5.0
  No matter what part of the country you find yourself, you will always find what you need at Best Buy. Always good to check store inventory if in doubt.
• MM

  Mark M

  Dec 15, 2025
  5.0
  I bought a new Apple Watch and traded in my old one and also but a pair of AirPod pros. I dealt with Spencer and he was great. He helped me reset my old watch to trade it and got me my trade-in value. Help me set up the new watch and my new AirPods. And he even price Match the AirPods which are 10 bucks cheaper at Walmart. I had a great experience thank you very much, Spencer.
• JD

  Josie Diehl

  Dec 5, 2025
  2.0
  Went to the clackamas store to purchase an item. They didn't have it in stock, but the Janzen beach store did. Talk to somebody to make sure that the item was in stock and they ended up having me purchase the items on the way there. Told me I could pick them up as soon as I got to the store. But then when I got to the store, they told me there would be a two hour wait for them to get the items for an online purchase. Then, the store associates told me that there was no product available. I said, how is that possible? Since I just bought it online. well, they finally found the items. Here's the best part I had to purchase them AGAIN and then I had to cancel my online order. What a fiasco.

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