Apple Pioneer Place

3.7
2376 reviews

About

Electronics StoreComputer Repair ServiceCell Phone Repair ShopApple
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.

Details

  • DeliveryAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • [Free/Paid] wi-fiNot available

Location

Apple Pioneer Place
450 SW Yamhill Street, Portland, OR
97204, United States

Hours

Reviews

3.7
2,376 reviews
5 stars
1,168
4 stars
408
3 stars
195
2 stars
106
1 star
499

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised the helpfulness and friendliness of staff, others reported rude and unhelpful interactions.

Wait Times

Many customers expressed frustration with long wait times for assistance, both for walk-ins and scheduled appointments.

Store Environment

The store is described as busy and crowded, with some customers noting a pleasant atmosphere and helpful staff, while others felt neglected.

Product Availability

Several reviews mentioned issues with product availability, particularly regarding stock for popular items and battery replacements.
  • AH
    Abraham Hp
    4 days ago
    1.0
    Fui a la tienda de Apple a hacer un reclamo a enseñarles. ¿Cómo trabaja la cuenta? Yo cierro la sesión, pero cualquier persona en este caso mis hijos sin passware, sin nada, simplemente le dan continuar y se vuelve a abrir la cuenta del buscador cuando aparece mi foto arriba. Solo pregunta que si soy yo y se restablece la cuenta y hacen compras que ni siquiera tengo la tarjeta. Supuestamente está bloqueada y les enseñé y ellos me ignoraron por completo. Dicen que no pueden hacer nada. Esto es un robo totalmente una basura
  • AT
    Andre Tsai
    Jan 5, 2026
    1.0
    We went in and would like to buy a new Apple Watch. Obviously there were too many staff just hanging out to mind our small business. We've been waiting for almost 20 minutes and still no one showed up to help. Decided to walk out without purchase cause the ridiculous customer service! Definitely too many employees pretending working hard at this branch!
  • SS
    Scott
    Jan 1, 2026
    1.0
    I came with friends to purchase a watch and solve a settings issue on my phone. I told the guy helping with the watch I needed help when he was done. He completely blew me off. I asked someone else for help. They told me I would have to call Apple support. Despite the fact that several agents were just standing around. I spent near $2,000.00 for my current phone and watch last year. Apparently if you are not spending money on a purchase they don't give a shit about whether your device works or not!
  • SC
    Sudarshan Choubey
    Dec 30, 2025
    1.0
    Unorganized store but the worse part salesperson teaching me about line where there is no line!? There's a table & everyone's standing around it, so where does the line begin? Most of all do your own job rather than teaching me about line
  • LP
    Lottie Patten
    Dec 30, 2025
    5.0
    Helped quickly, with a simple fix, despite being December. Parking. I Found street parking and I hear there is an inexpensive lot close by, but a lot a block away is expensive.

Frequently Asked Questions About Apple Pioneer Place

What products can I find at Apple Pioneer Place?

Apple Pioneer Place offers a range of Apple products including iPhone, Mac, Apple Watch, iPad, and more.

What technical support services does Apple Pioneer Place offer?

You can get technical support at the Genius Bar, where Specialists assist with repairs and troubleshooting.