Business Details
About
Electronics StoreComputer Repair ServiceCell Phone Repair ShopApple
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.7
2,376 reviews
5 stars
1,168
4 stars
408
3 stars
195
2 stars
106
1 star
499
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised the helpfulness and friendliness of staff, others reported rude and unhelpful interactions.
Wait Times
Many customers expressed frustration with long wait times for assistance, both for walk-ins and scheduled appointments.
Store Environment
The store is described as busy and crowded, with some customers noting a pleasant atmosphere and helpful staff, while others felt neglected.
Product Availability
Several reviews mentioned issues with product availability, particularly regarding stock for popular items and battery replacements.
- AHAbraham Hp4 days ago1.0Fui a la tienda de Apple a hacer un reclamo a enseñarles. ¿Cómo trabaja la cuenta? Yo cierro la sesión, pero cualquier persona en este caso mis hijos sin passware, sin nada, simplemente le dan continuar y se vuelve a abrir la cuenta del buscador cuando aparece mi foto arriba. Solo pregunta que si soy yo y se restablece la cuenta y hacen compras que ni siquiera tengo la tarjeta. Supuestamente está bloqueada y les enseñé y ellos me ignoraron por completo. Dicen que no pueden hacer nada. Esto es un robo totalmente una basura
- ATAndre TsaiJan 5, 20261.0We went in and would like to buy a new Apple Watch. Obviously there were too many staff just hanging out to mind our small business. We've been waiting for almost 20 minutes and still no one showed up to help. Decided to walk out without purchase cause the ridiculous customer service! Definitely too many employees pretending working hard at this branch!
- SSScottJan 1, 20261.0I came with friends to purchase a watch and solve a settings issue on my phone. I told the guy helping with the watch I needed help when he was done. He completely blew me off. I asked someone else for help. They told me I would have to call Apple support. Despite the fact that several agents were just standing around. I spent near $2,000.00 for my current phone and watch last year. Apparently if you are not spending money on a purchase they don't give a shit about whether your device works or not!
- SCSudarshan ChoubeyDec 30, 20251.0Unorganized store but the worse part salesperson teaching me about line where there is no line!? There's a table & everyone's standing around it, so where does the line begin? Most of all do your own job rather than teaching me about line
- LPLottie PattenDec 30, 20255.0Helped quickly, with a simple fix, despite being December. Parking. I Found street parking and I hear there is an inexpensive lot close by, but a lot a block away is expensive.
Frequently Asked Questions About Apple Pioneer Place
What products can I find at Apple Pioneer Place?
Apple Pioneer Place offers a range of Apple products including iPhone, Mac, Apple Watch, iPad, and more.
What technical support services does Apple Pioneer Place offer?
You can get technical support at the Genius Bar, where Specialists assist with repairs and troubleshooting.
What are the regular opening hours for Apple Pioneer Place?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Are there any special holiday hours at Apple Pioneer Place?
Yes, the store has varied holiday hours, including being closed on Thanksgiving Day (Nov 27, 2025) and Christmas Day (Dec 25, 2025), with extended hours on some days.
Does Apple Pioneer Place offer in-store pickup and delivery?
Yes, the store provides both in-store pickup and delivery services for purchases.
Is the Apple Pioneer Place accessible for customers with disabilities?
Yes, the store has a wheelchair accessible entrance for customers with mobility needs.
Can I recycle my old electronics at Apple Pioneer Place?
Yes, Apple Pioneer Place offers electronics recycling services.
What nearby public transportation options are available to reach Apple Pioneer Place?
You can take the TriMet Pioneer Place / SW 5th Ave MAX Station, a nearby transit station providing easy access to Apple Pioneer Place.
Are there dining options near Apple Pioneer Place?
Several dining options nearby include Bridge City Cafe, Sbarro pizza restaurant, Raising Cane’s fast food, and Portland Roasting Coffee.
What shopping destinations can I visit near Apple Pioneer Place?
Nearby shopping destinations include Saks Fifth Avenue, Louis Vuitton Portland, Sunglass Hut, and Victoria’s Secret & PINK for a variety of retail experiences.