Business Details
About
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.0
3,244 reviews
5 stars
1,659
4 stars
785
3 stars
365
2 stars
134
1 star
301
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Customer experiences with staff are mixed; some report helpful and knowledgeable employees, while others describe unmotivated or poorly trained staff.
Customer Service
There are numerous complaints about poor customer service, particularly regarding communication and support, especially with Geek Squad.
Product Availability
Customers frequently express frustration over stock issues, with some items being unavailable or misrepresented online.
Store Experience
While some customers appreciate the cleanliness and organization of the store, others report long wait times for assistance and a lack of proactive help from staff.
Pricing Concerns
Several reviews mention high prices and dissatisfaction with the perceived value of products and services.
- MHMaggie H1 day ago1.0Asked for help in the tv department and 3 younger guys were so freaking rude to me, didn’t help me what so ever or ask what all I needed help with. I’m so dumbfounded by the customer service I received today. I left fuming. Got what I thought I needed and turns out it wasn’t correct at all. If someone would have helped me when I asked instead of be a jerk I probably would have gotten what I needed the first time.
- AHAndrew HollowayNov 16, 20251.0If you can shop anywhere else, I urge you to do so. The incompetence of the sales and customer service teams is staggering. If Forrest Gump worked in retail, he would be working here. I made a 30-mile drive to the Medford store on a Sunday, because BB phone support excels at keeping you from talking to a human. My problem was simple. My Mac serial was entered into the BB system incorrectly. The serial number on the box is wrong. The serial number ETCHED ONTO THE MACHINE is, of course, correct. I verified this with Apple before I drove to Medford. I bought a very expensive My Best Buy Total™ membership so my Apple purchases would be covered automatically. They won't cover my machine AT ALL because --get this-- they have no way to correct the serial number in their data base to match the serial number engraved on the machine that THEY SOLD ME. Sorry, am I letting my frustration come through? After a 30-mile drive, I walked away with a "sorry we can't help you," no AppleCare, and "have a great day!" (???) I don't know whether anyone from BB reads these reviews, but just in case... I can't get the machine I just bought covered with the warranty I have already paid for because BB will not correct its own error. This is unacceptable.
- RBRaquel BustosNov 15, 20255.0Well, I got what I wanted! I can’t say that for Costco. I went to Costco and they were not interested in selling me a television or an Apple Square. Earl at Best Buy located in Central Point, Oregon took very good care of me. Earl kept the customer service standard extremely high and made The search and purchase of my new television extremely easy! I got exactly what I wanted!
- RPRobin PaulsonNov 13, 20252.0Needed assistance to recover data... from cloud. Employees just Googled process... same as I did and were unable to resolve the problem 😕
- DCDeborah CannonNov 13, 20251.0No point in relating my story as all you get is a cut and paste directing you to other non-responsive sources. This company used to be good they used to care about their customers and now they don't. Update: And there is the cut and Paste
Frequently Asked Questions About Best Buy
What are the regular operating hours for Best Buy in Medford, OR?
Best Buy in Medford is open Monday to Saturday from 10:00 AM to 9:00 PM, and Sundays from 10:00 AM to 8:00 PM.
Does Best Buy Medford offer curbside pickup services?
Best Buy Medford offers curbsides pickup services for convenient shopping.
Can I get expert technical support and repairs at Best Buy Medford?
Yes, Best Buy Medford provides Geek Squad support and repair services for your electronics.
What kinds of products can I find at Best Buy in Medford?
You can shop for TVs, computers, appliances, cameras, and more at Best Buy Medford.
Is there an option for in-store pickup when I shop at Best Buy Medford?
Yes, Best Buy Medford offers in-store pickup options for your purchases.
What payment methods are accepted at Best Buy Medford?
Best Buy Medford accepts payments by check and debit card; it does not require cash only.
Where is Best Buy Medford located?
Best Buy Medford is located at 2370 Poplar Dr, Medford, OR 97504.
What nearby dining options can I visit before or after shopping at Best Buy Medford?
You can enjoy nearby restaurants like New Tin Tin Buffet for Asian cuisine, Round Table Pizza for pizza buffets, or Abby’s Legendary Pizza for American-style pizzas.
Are there any nearby financial services to Best Buy Medford?
Yes, nearby you will find The Exchange Network and Coin Cloud Bitcoin ATM for ATM services, as well as Umpqua Bank and ACE Cash Express.
What nearby stores could complement my visit to Best Buy Medford for home and lifestyle needs?
Nearby stores include Sherwin-Williams for hardware and building supplies, Craft Warehouse for arts and crafts, and Runway Fashion Exchange for thrift and clothing items.