Feedback on customer service is mixed; while some customers praised helpful staff, many reported rude or unhelpful interactions.
Product Availability
Customers expressed frustration over stock issues and the inability to find specific items, despite a good selection overall.
Geek Squad Experience
Experiences with Geek Squad varied widely, with some praising quick and effective service, while others reported long wait times and unsatisfactory repairs.
Store Environment
The store was generally described as clean and well-organized, but some customers noted a lack of staff engagement.
BC
Ben Collins
Feb 16, 2026
5.0
I was recently in to buy some hard drives for my business. Cole, the associate was immediately helpful. She came to the case with the key, was patient as I looked at my options, and offered some insight on the deals. At check out, Cole informed me that my membership needed an update, and took care of it right away.
JY
Jeremy Yost
Feb 13, 2026
5.0
Outstanding customer service here. Ben was so helpful and personable.
SS
Shyanne
Feb 7, 2026
1.0
Walked into Best Buy ready to spend money on a soundbar. Walked out realizing JB had absolutely no interest in helping anyone do that. He wouldn’t put his phone down, wouldn’t move from the exact spot he was standing in, didn’t ask a single question about our needs, and never once offered to show us any options.
The effort level was so low it was almost impressive. If this is the standard for customer service, I’m surprised anyone gets helped at all. We’ll happily be taking our business somewhere employees actually engage with customers.
RJ
Raj Joshi
Feb 2, 2026
5.0
I want to thank Amanda for a great customer service she provided. She is knowledgeable and answered every question I had regarding appliances. Thank you Amanda.
JL
Jennifer Lin
Feb 1, 2026
5.0
Very kind and helpful technicians. My iPad had some problems and they offered me good advices on how to fix my iPad. Also, their website is trustworthy. I bought an electric bike from their website. The bike worked really well.
What are the regular operating hours for Best Buy in Medford, OR?
Best Buy in Medford is open Monday to Saturday from 10:00 AM to 9:00 PM, and Sundays from 10:00 AM to 8:00 PM.
Does Best Buy Medford offer curbside pickup services?
Best Buy Medford offers curbsides pickup services for convenient shopping.
Can I get expert technical support and repairs at Best Buy Medford?
Yes, Best Buy Medford provides Geek Squad support and repair services for your electronics.
What kinds of products can I find at Best Buy in Medford?
You can shop for TVs, computers, appliances, cameras, and more at Best Buy Medford.
Is there an option for in-store pickup when I shop at Best Buy Medford?
Yes, Best Buy Medford offers in-store pickup options for your purchases.
What payment methods are accepted at Best Buy Medford?
Best Buy Medford accepts payments by check and debit card; it does not require cash only.
Where is Best Buy Medford located?
Best Buy Medford is located at 2370 Poplar Dr, Medford, OR 97504.
What nearby dining options can I visit before or after shopping at Best Buy Medford?
You can enjoy nearby restaurants like New Tin Tin Buffet for Asian cuisine, Round Table Pizza for pizza buffets, or Abby’s Legendary Pizza for American-style pizzas.
Are there any nearby financial services to Best Buy Medford?
Yes, nearby you will find The Exchange Network and Coin Cloud Bitcoin ATM for ATM services, as well as Umpqua Bank and ACE Cash Express.
What nearby stores could complement my visit to Best Buy Medford for home and lifestyle needs?
Nearby stores include Sherwin-Williams for hardware and building supplies, Craft Warehouse for arts and crafts, and Runway Fashion Exchange for thrift and clothing items.
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