Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Mcminnville, OR. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
The staff is consistently praised for being friendly, helpful, and knowledgeable, with many customers highlighting individual employees like Joe, Daniel, and Israel for their exceptional service.
Store Environment
Customers appreciate the welcoming atmosphere of the store, noting that it is clean and well-organized, contributing to a positive shopping experience.
Technical Assistance
Many reviews mention the staff's ability to effectively resolve technical issues and provide thorough explanations, making the process of purchasing and setting up devices smooth.
Staffing Issues
Some customers expressed frustration over understaffing during busy times, leading to longer wait times and less personalized service.
Mixed Experiences
While many reviews are positive, there are a few negative experiences regarding customer service and management behavior that indicate inconsistency in service quality.
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CGM21
Feb 11, 2026
5.0
The Manager Joe made our experience 10x better when my wife and I went in to discuss our bill being so high. As new customers, we were hesitant to switch from TMobile and Joe made us feel welcomed and really advocated for us to get our bill figured out made us feel confident that we made the right choice bringing our business here.
JB
Jeff Bierman
Feb 11, 2026
5.0
Joe, the new manager, has helped us three times now. He's awesome
LH
Luanne Hurl
Feb 7, 2026
5.0
Excellent customer service! Thank you!
EF
Eleanor Fritz
Feb 5, 2026
5.0
I worked with Joe Franco manger of mcminnville store and his customer service was the best I have had in a phone store went above and beyond
NS
neveah smith
Jan 20, 2026
5.0
I recently visited Verizon while looking to transfer over to my own line, and the service was exceptional. Joe went above and beyond to make sure I was getting the most value for what I’m paying. He answered all of my questions promptly, and I walked out within an hour and a half with a new phone and a new carrier. Hands down, this was the best Verizon store experience I’ve had. Thanks again, Joe, for all of your help!