Verizon

Reviews

• MM

  Margie McCoy

  Nov 5, 2025
  5.0
  Zaverie Benjamine is awesome. She is absolutely on her game with knowledge and courtesy. From now on I'm going in that store for everything I need.
• KK

  Kim King

  Oct 29, 2025
  5.0
  The team at this location is wonderful (I believe it was Ryan who helped us out). Ryan's overall helpfulness and depth of knowledge was exceptional. He got us a great deal on a new phone. He set it up very efficiently and we haven't had any problems since we left the store. I highly recommend the team at this location.
• BN

  Bella Nanni

  Oct 18, 2025
  5.0
  Ryan was absolutely amazing. He was the only one working in store on a busy Saturday and went above and beyond to help myself and everyone that came in after me. He provided amazing customer service and resolved everything I needed help with.
• ED

  Epoxy Top Designs

  Oct 17, 2025
  5.0
  The staff there are so polite and helpful! We had a horrible experience with another carrier , so long story short verizon has a new and very satisfied note customer. Special thanks to Zaverie darling who went above and beyond for us!! I think going with verizon I not only have a better bill amount but also look forward to going back to Verizon! I will be telling everyone to go to verizon!
• TW

  Taylor Wisdom

  Sep 28, 2025
  1.0
  I am going to say this first- I don’t believe Hector was trying to screw up anything, I think he just is a new employee and I appreciate his efforts. My husband was shopping around for a new phone and possibly a new carrier. Verizon on Washburn gave him a quote that made it worth the hassle of switching from our current carrier. We ordered our phones and decided we would switch. Phones came in quickly, we went to the store at 4:45 on Thursday. Poor Hector was the only one working and I believe did his best. There were some struggles with getting our phone numbers from the other carrier even though we had all the information, Hector had to call Verizon’s support to have them manually do everything on their side. There was also an error that he couldn’t clear on his side. Fast forward 4 hours later (a good portion of the time was spent getting our phones to update to IOS26- apparently that is needed so the transfer can be seamless to another newer phone) we are getting the phones set up. Hector mentions what our payments would be and it was NOT what we were quoted but we couldn’t prove it because we were not given a quote slip and they didn’t have the quote in their system. Hector did call his manager who verified that they can not honor that quote. We decide to proceed anyway because we were so far in the process but it would have been cheaper to stick with our current carrier. Hector gets us all set up, we pay $40 per phone to walk out the door and I sign that receipt. The next day we are having problems with iMessage and some other wonky stuff- my husband called corporate Verizon to try to troubleshoot and he tells them the whole story. They even thought our experience was weird. She then proceeds to tell us our first bill would be $500! That was NEVER brought up. We knew there would be about $100 charge added to the bill for “activation fees” etc but that would put us at maybe around $300. Needless to say $500 is a very unwelcome surprise. She asked us if we had any of our signed documents- my husband asked what documents besides the receipt to leave. Apparently (this now makes sense) we should have been given a contract/terms of services form that we would need to sign. This did not happen. She encouraged my husband to make sure to go in and request these documents as well as ask them to give us documentation when we turned our old phones in. My husband went in Friday afternoon with our phones in his hands and asked for the documentation and for them to document him turning in the phones. The lady working there was extremely rude and unprofessional. She stated that she could not provide the documents and my husband said that corporate said she could and he really needed them for corporate to help us out at all. They went back and forth, eventually she did get them printed out. Eventually she did provide documentation of the phones being turned in but it was like pulling teeth. On the “contract” it wasn’t even my signature on it. Someone (not sure who) signed the contract for us and that is likely why we didn’t receive a copy. My husband shook her hand after getting what we needed and as he left, she turned to Hector and said “be careful, that one bites”. We will not be dealing with that store again if we can avoid it and will likely just go to corporate in Medford for the rest of our needs. Hector was extremely professional and kind- he even stayed an hour late to wrap up our phones but I feel like his company did not give him the tools to be successful and to do business appropriately. The lady at the store just left a sour taste in our mouth. All contacts should be available for the signees. It should not have been the ordeal that it was to get them. Then to have her be nasty when my husband left was the cherry on top. Misquoted, contracts not given, contract signed by someone other than us, non disclosure of a $500 initial bill and then rudeness.

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