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Verizon

3.7
(573 reviews)

Business Details

(503) 390-1397

About

Cell Phone StoreElectronics StoreVerizon
Visit our store at Keizer for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
6340 Keizer Station Blvd Ne, Keizer, OR
97303, United States

Hours

Reviews

3.7
573 reviews
5 stars
309
4 stars
70
3 stars
45
2 stars
29
1 star
120

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed regarding customer service, with some praising staff for being helpful and kind, while others report rude and unprofessional behavior from employees.

Communication Issues

Many customers expressed frustration with poor communication regarding orders, account issues, and store policies, leading to confusion and dissatisfaction.

Store Experience

While some customers enjoyed a quick and efficient store experience, others reported long wait times and a lack of assistance from staff.

Management Concerns

Several reviews highlighted issues with store management, including dismissive attitudes and a lack of accountability for customer service failures.
  • AM
    Ato Missionman
    Jan 31, 2026
    5.0
    Best experience I've ever had at a Verizon store! I did everything online and just picked up the new cell phone from the lockers in the corner. No fuss, no muss.
  • DS
    Daniel Shaha
    Jan 14, 2026
    5.0
    Excellent service
  • TD
    Tai Danh
    Jan 8, 2026
    1.0
    I am extremely frustrated with Verizon due to poor communication and a very inconvenient experience. We ordered a phone and were told it would be ready for in-store pickup, but we never received any confirmation that it was ready. A Verizon agent later confirmed that the phone should have been available, yet this store canceled the order without notifying us and gave the phone away to someone else. Only after wasting time and following up did another agent step in and manage to reserve the phone again—but this should never have happened in the first place. The lack of communication between Verizon and this store caused unnecessary stress, confusion, and inconvenience. Despite all of this, we never received our new phone. For a company this large, I expected much better coordination and customer service. This experience has seriously impacted my trust in Verizon’s pickup and order process.
  • DA
    Dawn Arnold
    Jan 6, 2026
    5.0
    My father recently passed away and I came in to remove his phone lines. It was a very emotional thing for me to do. Siera was amazing. She was so very kind and sweet. She helped assist me with taking care of all my needs and went above and beyond. She gave me contact numbers so I could set up auto pay. A++++ service Siera. Thank you.
  • VG
    Victoria Grensky
    Nov 27, 2025
    1.0
    I have been a loyal customer of Verizon for almost ten years and I’ve never experienced anyone this disrespectful. The manager of this store, Austin, has absolutely no costumer service skills. His ignorance and rudeness cost his store sales. As a result of his behavior, I have taken my business to another location. My advice to the owner of this store would be to remove him as your manager before you lose more business!

Frequently Asked Questions About Verizon

What are the operating hours of the Verizon store in Keizer?

The Verizon store in Keizer is open from 9 AM to 7 PM Monday through Saturday, and from 10 AM to 6 PM on Sunday.

Which brands of smartphones are available at the Verizon Keizer store?

The store offers the latest smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL, including models like the iPhone 15 and Google Pixel 8.

Brand Certified Facts from Verizon

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