Visit our store at Keizer for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Feedback is mixed regarding customer service, with some praising staff for being helpful and kind, while others report rude and unprofessional behavior from employees.
Communication Issues
Many customers expressed frustration with poor communication regarding orders, account issues, and store policies, leading to confusion and dissatisfaction.
Store Experience
While some customers enjoyed a quick and efficient store experience, others reported long wait times and a lack of assistance from staff.
Management Concerns
Several reviews highlighted issues with store management, including dismissive attitudes and a lack of accountability for customer service failures.
AM
Ato Missionman
Jan 31, 2026
5.0
Best experience I've ever had at a Verizon store! I did everything online and just picked up the new cell phone from the lockers in the corner. No fuss, no muss.
DS
Daniel Shaha
Jan 14, 2026
5.0
Excellent service
TD
Tai Danh
Jan 8, 2026
1.0
I am extremely frustrated with Verizon due to poor communication and a very inconvenient experience. We ordered a phone and were told it would be ready for in-store pickup, but we never received any confirmation that it was ready. A Verizon agent later confirmed that the phone should have been available, yet this store canceled the order without notifying us and gave the phone away to someone else.
Only after wasting time and following up did another agent step in and manage to reserve the phone again—but this should never have happened in the first place. The lack of communication between Verizon and this store caused unnecessary stress, confusion, and inconvenience. Despite all of this, we never received our new phone.
For a company this large, I expected much better coordination and customer service. This experience has seriously impacted my trust in Verizon’s pickup and order process.
DA
Dawn Arnold
Jan 6, 2026
5.0
My father recently passed away and I came in to remove his phone lines. It was a very emotional thing for me to do. Siera was amazing. She was so very kind and sweet. She helped assist me with taking care of all my needs and went above and beyond. She gave me contact numbers so I could set up auto pay. A++++ service Siera. Thank you.
VG
Victoria Grensky
Nov 27, 2025
1.0
I have been a loyal customer of Verizon for almost ten years and I’ve never experienced anyone this disrespectful. The manager of this store, Austin, has absolutely no costumer service skills. His ignorance and rudeness cost his store sales. As a result of his behavior, I have taken my business to another location. My advice to the owner of this store would be to remove him as your manager before you lose more business!
What are the operating hours of the Verizon store in Keizer?
The Verizon store in Keizer is open from 9 AM to 7 PM Monday through Saturday, and from 10 AM to 6 PM on Sunday.
Which brands of smartphones are available at the Verizon Keizer store?
The store offers the latest smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL, including models like the iPhone 15 and Google Pixel 8.
What types of services does the Verizon Keizer store provide?
The store provides mobile plans, wireless internet plans, voice plans, and sells business cell phones, mobile hotspots, tablets, and laptops.
Can I schedule an appointment for a visit at Verizon Keizer?
Yes, you can schedule an in-store appointment online or via the My Verizon app to visit the Keizer store.
Does Verizon Keizer offer delivery and pickup options?
Yes, they offer in-store pickup, free 2-day shipping, express lockers, and same-day delivery in select areas.
What payment methods are accepted at Verizon Keizer?
Verizon Keizer accepts debit cards, mobile NFC payments, and does not require cash only; they also accept payroll checks.
Is there free Wi-Fi available at the Verizon Keizer store?
Yes, free Wi-Fi is available for customers at the Verizon Keizer store.
What nearby stores can help me compare mobile phone options to Verizon Keizer?
Nearby mobile phone and telecommunications stores include the AT&T Store and the Sprint Store By C & C Communications, which offer alternative service plans and devices.
Are there dining options near the Verizon Keizer store for a meal before or after my visit?
Yes, nearby restaurants include Love Love Teriyaki II for Japanese cuisine, Outback Steakhouse for American steakhouse meals, and In-N-Out Burger for fast food.
What nearby shops can I visit in the Keizer Station area besides Verizon?
You can visit retail stores like Target Store Keizer, Kay Jewelers for jewelry, GameStop for video games and hobbies, and Payless ShoeSource for footwear.
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