Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Keizer for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.7
418 reviews
5 stars
212
4 stars
57
3 stars
36
2 stars
20
1 star
93
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with customer service; some staff were praised for their helpfulness, while others were criticized for rudeness and lack of attention.
Management Issues
Concerns about poor management practices, with some customers feeling dismissed or unsupported by store managers.
Product Knowledge
While some employees were noted for their knowledge and helpfulness, others were seen as inexperienced or unhelpful.
Store Experience
Customers appreciated the cleanliness and quick service at some locations, but others reported long wait times and inadequate assistance.
- TDTai Danh3 days ago1.0I am extremely frustrated with Verizon due to poor communication and a very inconvenient experience. We ordered a phone and were told it would be ready for in-store pickup, but we never received any confirmation that it was ready. A Verizon agent later confirmed that the phone should have been available, yet this store canceled the order without notifying us and gave the phone away to someone else. Only after wasting time and following up did another agent step in and manage to reserve the phone again—but this should never have happened in the first place. The lack of communication between Verizon and this store caused unnecessary stress, confusion, and inconvenience. Despite all of this, we never received our new phone. For a company this large, I expected much better coordination and customer service. This experience has seriously impacted my trust in Verizon’s pickup and order process.
- DADawn Arnold5 days ago5.0My father recently passed away and I came in to remove his phone lines. It was a very emotional thing for me to do. Siera was amazing. She was so very kind and sweet. She helped assist me with taking care of all my needs and went above and beyond. She gave me contact numbers so I could set up auto pay. A++++ service Siera. Thank you.
- ASA SimpsonDec 16, 20251.0A few years ago I tried to return a modem. The store gave me a fedex label to send it back to Texas since it was still in the original packaging and they apparently couldn’t take it back. I never had service so I shouldn’t owe a penny, but for 3 years I have been fighting a $200 fee for the modem that I returned myself with signed proof of receipt. Then , they finally offer me a one time only deal to pay $100 and clear “my debt” so I gave in because fighting it was proving to be pointless and I don’t want it sitting there in collections any longer ruining my score. Well, guess what, my credit still shows I owe Verizon $200 and nobody can seem to help certainly not in person, not by fax (yes they ask you to fax them all of your personal info and never respond which I stupidly did multiple times) or on the phone. How is this even legal?
- VGVictoria GrenskyNov 27, 20251.0I have been a loyal customer of Verizon for almost ten years and I’ve never experienced anyone this disrespectful. The manager of this store, Austin, has absolutely no costumer service skills. His ignorance and rudeness cost his store sales. As a result of his behavior, I have taken my business to another location. My advice to the owner of this store would be to remove him as your manager before you lose more business!
- CEChelsea EickleberryNov 20, 20255.0Everyone here is so kind and helpful, and super experienced. We've had issues at tons of other stores throughout our time with Verizon but this is the only store that doesnt make me dread having to come in. These guys are so good at their work! Other places have a bunch of younger inexperienced staff who are kind, but dont often solve problems. I hope these guys are well taken care of by the company, because theyre worth it!!! We will definitely be coming to this location whenever possible in the future.
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Keizer?
The Verizon store in Keizer is open from 9 AM to 7 PM Monday through Saturday, and from 10 AM to 6 PM on Sunday.
Which brands of smartphones are available at the Verizon Keizer store?
The store offers the latest smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL, including models like the iPhone 15 and Google Pixel 8.
What types of services does the Verizon Keizer store provide?
The store provides mobile plans, wireless internet plans, voice plans, and sells business cell phones, mobile hotspots, tablets, and laptops.
Can I schedule an appointment for a visit at Verizon Keizer?
Yes, you can schedule an in-store appointment online or via the My Verizon app to visit the Keizer store.
Does Verizon Keizer offer delivery and pickup options?
Yes, they offer in-store pickup, free 2-day shipping, express lockers, and same-day delivery in select areas.
What payment methods are accepted at Verizon Keizer?
Verizon Keizer accepts debit cards, mobile NFC payments, and does not require cash only; they also accept payroll checks.
Is there free Wi-Fi available at the Verizon Keizer store?
Yes, free Wi-Fi is available for customers at the Verizon Keizer store.
What nearby stores can help me compare mobile phone options to Verizon Keizer?
Nearby mobile phone and telecommunications stores include the AT&T Store and the Sprint Store By C & C Communications, which offer alternative service plans and devices.
Are there dining options near the Verizon Keizer store for a meal before or after my visit?
Yes, nearby restaurants include Love Love Teriyaki II for Japanese cuisine, Outback Steakhouse for American steakhouse meals, and In-N-Out Burger for fast food.
What nearby shops can I visit in the Keizer Station area besides Verizon?
You can visit retail stores like Target Store Keizer, Kay Jewelers for jewelry, GameStop for video games and hobbies, and Payless ShoeSource for footwear.