Brand Certified
Verizon
4.7(585 reviews)
Certified by Verizon • Feb 22, 2026
Business Details
2149 W Cascade Ave, Hood River, OR
97031, United States
Certified by Verizon • Feb 22, 2026
(541) 308-0583
Certified by Verizon • Feb 22, 2026
https://locations.tccrocks.com/or/hood-river/2149-w-cascade-ave.html
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreTCC
TCC Hood River, a Verizon authorized retailer, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to TCC for smartphones, tablets, Verizon home internet, award-winning customer service, and more. Plus, proceeds from every purchase go directly toward doing good in your local community. Visit us at 2149 W Cascade Ave.
Details
- DebitAvailable
- Accepts checksAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
4.7
585 reviews
5 stars
534
4 stars
10
3 stars4
2 stars4
1 star
33
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Tiara, Donna, and Nigel.
Mixed Experiences
While many reviews highlighted positive interactions, some customers reported negative experiences, particularly with Jorge, who was perceived as unhelpful.
Efficiency
Several customers noted quick resolutions to their issues, especially when assisted by employees like Tiara and Jarod, enhancing their overall experience.
Sales Process
Customers appreciated the smooth sales process and assistance with phone upgrades and plan changes, often mentioning the staff's ability to provide good deals.
- PNPolly Norris1 day ago5.0John was super helpful! Google has been giving me trouble for hours. John solved the problem in minutes and I can finally see my email!! Thank you, John!
- FWFrank Woodley1 day ago5.0I was on my lunch break and only had a few minutes to quickly get an issue with my phone fixed. The last time I stopped in I had to wait my turn and I ran out of time and had to leave to go back to work. This time things were way different. As soon as I opened the door I saw greeted with a huge smile and a very big “Hello how may I help you”. I was immediately struck by how my mood turned instantly into relief of that my problem was already resolved before I even told him what it was. This particular walk-in appointment has changed all my feelings and expectations of this location. Daniel has definitely improved the customer 1st enter action approach and experience with A+ class. I will do all my phone shopping needs at this location with knowing that they care about every customer.
- KCKathee Clark2 days ago5.0John helped us, my husband Touche replace his phone with ease, no muss, no fuss. Bottom line, very helpful!
- BJBrooke Jefferson4 days ago1.0Is unfortunate to leave a totally negative review when I’ve had good service from other employees, but today was so disappointing it feels necessary. Jorge was unwilling to provide options or solutions for resetting my iPad, as I needed to turn it in in order to get credit towards my recent iPad purchase. When I asked if he could be proactive in calling the service team, as other employees have when I was purchasing an iPad, he said he was unwilling to do so for me, citing one person in line behind me. Now, I’ve seen another employee not only be on the phone with customer service but also multitask by serving three people at once. Jorge’s only “solution” for me was to go home to try, “because it could be the wifi, but I don’t know; I’ve never seen this.” I expressed concern that I would run into the same problem and would have to come back, to which he just shrugged. Overall, service felt positive and accommodating when the team was making a sale but Jorge gave a very “couldn’t be bothered” vibe to actual service. Yikes! Don’t come here.
- JCJoey CiprariFeb 11, 20261.0Go there to get something done, I double dare you! Had a toddler with me and they were more concerned with the schedule, co worker on phone and baby boomers coming in. Never again!
Frequently Asked Questions About Verizon
What types of products and services does Verizon at 2149 W Cascade Ave offer?
Verizon offers smartphones, tablets, wireless devices, Verizon home internet, accessories, device activation, device financing, and more with Verizon network coverage including 5G service.
What are the regular store hours for Verizon in Hood River?
The store is open Monday to Thursday from 10:00 AM to 6:00 PM, Friday and Saturday from 9:00 AM to 6:00 PM, and Sunday from 11:00 AM to 5:00 PM.
Can I pick up my online order in store at Verizon Hood River?
Yes, Verizon Hood River offers in-store pickup service.
Which smartphone brands are available at Verizon Hood River?
Verizon Hood River carries smartphone brands including Apple, Samsung, Motorola, LG, HTC, and Google.
Does Verizon Hood River provide business accounts and services?
Yes, Verizon Hood River offers business accounts and services, including Verizon business plans and device financing.
Is Verizon Hood River an authorized retailer and independently operated?
Yes, TCC Hood River is a Verizon authorized retailer and is independently owned and operated.
Are there nearby places where I can grab food or coffee before or after visiting Verizon Hood River?
Yes, nearby you can visit Starbucks for coffee, McDonald's for fast food, Domino's Pizza for pizza, and ZENSHI Handcrafted Sushi for sushi.
What nearby services can I use if I need printing or postal services near Verizon Hood River?
PostalAnnex+ is nearby and offers printing, notary public, and post office services.
Where can I find local charitable organizations near Verizon Hood River that support the community?
Nearby non-profits include Kiteboarding 4 Cancer and Project Koru, both serving local community needs.
Does Verizon Hood River have a Facebook or social media presence where I can get updates?
Yes, Verizon Hood River operates a Facebook page named 'TCC, Verizon Authorized Retailer' and has Instagram and Twitter handles under 'tcctalk'.
Brand Certified Facts from Verizon
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Certified February 22, 2026Yext Knowledge Graph
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