Verizon

4.7
557 reviews
TCC, Verizon Authorized Retailer
2149 W Cascade Ave
Hood River, OR
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About

Cell Phone Store
TCC Hood River, a Verizon authorized retailer, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to TCC for smartphones, tablets, Verizon home internet, award-winning customer service, and more. Plus, proceeds from every purchase go directly toward doing good in your local community. Visit us at 2149 W Cascade Ave.

Details

  • DebitAvailable
  • Accepts checksAvailable

Location

Verizon
2149 W Cascade Ave, Hood River, OR
97031, United States

Hours

Reviews

4.7
547 reviews
5 stars
501
4 stars
10
3 stars
4
2 stars
4
1 star
28

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of Tiara, Jarod, and Donna as standout employees.

Sales Experience

Many reviews highlighted smooth and efficient sales processes, with staff assisting customers in upgrading phones and plans effectively.

Problem Resolution

Several customers noted positive experiences in resolving issues, with staff like Ethan and Jarod being particularly commended for their assistance.

Professionalism

Employees were frequently described as professional and patient, contributing to a positive shopping experience.

Store Environment

Customers appreciated the welcoming atmosphere of the store, making their visits enjoyable.
  • DT
    Deanna Thomas
    5 days ago
    5.0
    Jorge M was a great help
  • JJ
    John
    Nov 3, 2025
    5.0
    Donna was the best! She got both my wife and I good deals on new phones, set them up, transferred all our info from our old phones to the new ones, gave some good discounts on the usual accessories needed and installed screen protectors and phone cases. She had accurate answers to all our questions. She knows her stuff and was a pleasure to work with.
  • SW
    Serena Whitridge
    Oct 31, 2025
    1.0
    Took forever. Had me wait 45minutes— I told them my objective before waiting with my baby. Was then told after the wait they could not return my phone as 611 instructed I do.
  • MM
    Miguel Mendiola
    Oct 21, 2025
    5.0
    Worked with Donna. She helped me get an iPad for my business. Made the process quick and easy, got a great deal! Totally recommend seeing her for your Verizon needs.
  • LB
    laurie babb
    Oct 20, 2025
    1.0
    Terrible customer service!!! A pleasant sales person Nigel told me which iPhone charger to buy that was compatible with my cell. Turned out to not fit so I took it back for a refund. The store supervisor refused to give me a refund because of a tiny tear on the top of the box when I tried to open it. It wasn’t even my fault and obviously never used. Well, after many attempts online to get help, I finally got my money back and they told me to keep the charger I can’t use. Horrible customer service and my husband and I have been Verizon customers for 21 years. I will never buy anything in the Hood River Verizon store again!!!!

Frequently Asked Questions About Verizon

What types of products and services does Verizon at 2149 W Cascade Ave offer?

Verizon offers smartphones, tablets, wireless devices, Verizon home internet, accessories, device activation, device financing, and more with Verizon network coverage including 5G service.

What are the regular store hours for Verizon in Hood River?

The store is open Monday to Thursday from 10:00 AM to 6:00 PM, Friday and Saturday from 9:00 AM to 6:00 PM, and Sunday from 11:00 AM to 5:00 PM.