Mixed reviews on customer service; some praised helpful staff while others reported feeling ignored or profiled.
Product Availability
Customers expressed frustration with product availability and issues with online orders not matching in-store stock.
Staff Knowledge
Staff knowledge varied; some employees were helpful and knowledgeable, while others lacked expertise in specific areas.
Store Experience
Store cleanliness and organization received positive remarks, but many customers noted difficulty in finding assistance.
Delivery and Installation Issues
Numerous complaints about delivery and installation services, including missed appointments and incomplete orders.
FD
Frank Damato
2 days ago
2.0
Very expensive and not comparable to other store's pricing. I avoid this store.
LH
Lewis Haddan
Nov 12, 2025
5.0
Needed new laptop. Took my old one to the Geek Squad and went to the laptop department where I had hands on help. They took the new one to Geek for me for info transfer. Great customer service and the right laptop.
AM
Alicia Morgan
Nov 10, 2025
5.0
Came in and bought a couple of phone, accessories, and Bruce helped me. Knowledgeable, professional, and friendly service. He went above and beyond and this is why I come back to Best Buy!
DC
DeAna Cornett
Nov 10, 2025
1.0
No way to call the actual store and the call center is not able to help. So ridiculous that I have to drive 35 min
To the store because they put the wrong charger in the box of my brand new laptop.
TA
Tanner Aust
Nov 9, 2025
1.0
Can't get ahold of anyone at this store to resolve an error of a shipped product.
I've tried multiple times throughout the day with no call backs a single time. Absolutely ridiculous.