Best Buy

Reviews

• NB

  Norman Berg

  2 days ago
  3.0
  Staff was friendly, but there wasn't many available to help procure products. They also didn't have the paper slips to take to the register for staff to speed up check out. I would suggest they increase staffing or implement systems to make their staffs life easier and to help customers more efficiently.
• DS

  Dawn Sellers

  2 days ago
  1.0
  I have been a Best Buy customer and rewards member for many years. When I purchased Zagg screen protectors for both my and my husband's phones we were told for $8 each we could receive a lifetime (of the phones) service and that Best Buy/Geek Squad would reinstall a replacement Zagg screen protector as long as the Zagg screen protector was covered under the Zagg warranty. I have had both previously replaced under this agreement. Today when we went in to have my husband's replaced we were told that was never the case, then when I questioned it, we were told Best Buy has changed their policy. Wait - I paid Best Buy for this service with the information provided to me that it would be free install of a replacement that was covered under warranty, that was our agreement. Best Buy has now failed to honor their part of this agreement. I am very disappointed, also important to mention that the manager at Tanasbourne (Stan) is clearly in the wrong job. He first told me that was never the service offered and then when I questioned that he told me Best Buy has changed their policy. When I attempted to express my disappointment with this answer he would only talk over me, escalating the situation rather than diffusing it. He then walked away from me and refused to talk to me because I wouldn't allow him to talk over me. He did talk to my much-more-patient husband but with the same result due to his lack of customer service skills. Needless to say I won't be shopping with Best Buy again. There are other places to purchase the items they carry.
• AA

  Aiden

  3 days ago
  1.0
  Went to buy a product and when they asked if I wanted a credit card I said no and the cashier immediately started saying I had bad credit and that’s why I didn’t want it. Completely unprofessional and unacceptable.
• PK

  Patty Keller

  3 days ago
  3.0
  Lowes stock and 7 minutes to checkout due to all electronic question and account crap marks this place down
• BS

  Brandon Sweet

  Feb 16, 2026
  1.0
  Not pleased with customer service. Denied a return on an unopened phone case. I understand you have policies and it's past the date of the return policy but I bought it while buying a phone so spent $700. To not approve returning a $25 unopened case that you still sell is poor customer service.

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