Business Details
About
Cell Phone StoreTCC
TCC Grants Pass, a Verizon authorized retailer, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to TCC for smartphones, tablets, Verizon home internet, award-winning customer service, and more. Plus, proceeds from every purchase go directly toward doing good in your local community. Visit us at 498 Union Ave.
Details
- DebitAvailable
- Accepts checksAvailable
Location
Hours
Reviews
4.7
1,180 reviews
5 stars
1,065
4 stars
31
3 stars13
2 stars15
1 star
56
What are people saying?
AI-generated from recent customer reviews
Customer Service
Cody, Paul, and Kacy received numerous commendations for their exceptional customer service, with many customers highlighting their patience, friendliness, and expertise.
Efficiency
Customers frequently noted the quick and efficient service, often completing transactions in a fraction of the time compared to other retailers.
Knowledgeable Staff
Several reviews praised the staff's product knowledge, particularly Paul and Andreana, who were recognized for their ability to explain options clearly and help customers make informed decisions.
Store Environment
The store was described as beautiful and staffed with passionate individuals, contributing to a positive shopping experience.
Mixed Experiences
While many reviews were positive, there were a few mentions of less satisfactory experiences, particularly regarding initial interactions and staff knowledge.
- LSLyn Snell3 days ago5.0If you need a new phone or new service, I recommend coming to see Cody!
- PGPatty GrahnJan 3, 20265.0Rylan was very patient and understanding and helped me get through to the billing dept.
- JFJason FJan 2, 20265.0Good experience here getting phones and help.
- BBBrittDec 26, 20255.0Previous experience at other Verizon retailers left us more confused than when we walked in with no real answers and unsure if switching plans and upgrading was the best choice. Cody was helpful as soon as we walked in and answered my rapid fire questions with expertise and in a way that was easy to understand. We walked out with a new plan and new phones in a short amount of time. Cody offered the most fluid customer service we have ever experienced at a Verizon retailer. We've literally bought a car in less time than the time we've spent in other Verizon retailers. Thanks, Cody.
- JJJennifer JohnsonDec 26, 20255.0Cody was great! Definitely recommend working with him.
Frequently Asked Questions About Verizon
What services does the Verizon store at 498 Union Ave in Grants Pass offer?
The Verizon store offers smartphones, tablets, Verizon home internet, business accounts, prepaid options, bill payments, upgrades, new devices, accessories, device activation, financing, and Total Mobile Protection.
What are the store hours for Verizon at 498 Union Ave, Grants Pass?
The store is open Monday to Saturday from 10:00 AM to 6:00 PM and on Sunday from 11:00 AM to 5:00 PM.
Does the Verizon store in Grants Pass offer in-store and curbside pickup?
Yes, they provide both in-store pickup and curbside pickup services.
What device brands can I find at Verizon in Grants Pass?
You can find devices from Apple, Samsung, Motorola, LG, HTC, and Google at this Verizon location.
Is appointment scheduling available at the Verizon 498 Union Ave store?
Yes, you can schedule appointments via their website at https://www.tccrocks.com/appointments/.
How can I contact the Verizon authorized retailer in Grants Pass?
You can call them at +1 541-476-1949 or visit their website at https://locations.tccrocks.com/or/grants-pass/498-union-ave.html.
Are there nearby places to visit when coming to Verizon at 498 Union Ave?
Yes, nearby places include Dutch Bros Coffee for a quick drink, JD's Sports Pub and Brewery if you want a meal or drink after your visit, and Cutting Crew if you want a haircut nearby.
Can I stop at a gas station near the Verizon store on Union Ave?
Yes, gas stations like Chevron, Circle K, Custom Muffler & Hitch Center, and Texaco are close by for convenience before or after your visit.
Are there health and medical services near the Verizon store for appointments or emergencies?
Nearby health services include Southern Oregon Dental, Asante Urgent Care, Asante Orthopedic Surgery and Sports Medicine, and Asante Lab - Outpatient Center.
What customer protections and guarantees does the Verizon store provide?
The Verizon store offers Total Mobile Protection and Verizon Protect plans to keep your devices covered.