Business Details
3158 W. 11th Ave, Eugene, OR
97402, United States
Certified by Verizon • Feb 22, 2026
(541) 636-0255
Certified by Verizon • Feb 22, 2026
https://www.victra.com
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Eugene, OR. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
4.5
447 reviews
5 stars
368
4 stars
22
3 stars
11
2 stars5
1 star
41
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Courtney, Jordan, and Clarissa for their exceptional service.
Store Experience
Several reviews highlighted a positive shopping experience, with customers appreciating the thorough assistance and lack of pressure during sales.
Staffing Issues
Some customers reported long wait times and understaffing, leading to frustration during busy periods.
Mixed Reviews
While many had great experiences, there were also complaints about poor service, deceptive practices, and issues with billing and account management.
- KGKayla Gore2 days ago5.0Very helpful and fast! Great experience!
- CJCletus JethroFeb 17, 20265.0These gents were great! Helpful, friendly, and not pushy/salesy at all. I had a MAJOR issue with my prepaid accounts, and they took the time to get on the phone with customer service and got my problem fixed quickly. Super happy with the service I got here today!
- APArthur PalsboFeb 8, 20264.0Nice store and staff. Able to get everything I needed on a promt manner.
- GKGail KempJan 6, 20265.0Friendly and helpful service
- HSHeather StoneDec 22, 20255.0Dalton delivers impeccable client care with his knowledge and professionalism. The service he has provided is appreciated! He went above and beyond to answer all our questions and ensure a seamless transaction. It’s good to know I have a local go to for all our tech needs. Even on days I have my littles ones in tow. They make it a comfortable experience for the whole family. A bonus is seeing how he leads his team. He spoke to them with respect and seems to be a strong leader for his company. Keep up the great service, Dalton!
Frequently Asked Questions About Verizon
What products does the Verizon store in Eugene offer?
The Verizon store offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more from brands like Verizon Wireless, Samsung, Apple, Motorola, and Google.
What are the operating hours for the Verizon store located at 3158 W. 11th Ave in Eugene, OR?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sundays from 10:00 AM to 5:00 PM.
Which payment methods are accepted at this Verizon location?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Does the Verizon store support in-store pickup for orders?
Yes, the store offers in-store pickup services.
Can I get device protection and accessories at this Verizon retailer?
Yes, they provide accessories and device protection along with new devices, upgrades, and new lines.
Is there free Wi-Fi available at the Verizon location on W. 11th Ave?
Yes, the store offers free Wi-Fi for customers.
Which languages are supported by the staff at the Verizon Eugene store?
The staff speaks English and Spanish to assist customers.
What nearby restaurants can I visit before or after shopping at the Verizon store?
Nearby restaurants include Subway, KFC, Hole in the Wall BBQ, Long John Silver's, and Cookies Cookies, which offer a variety of dining options.
Are there any nearby coffee shops close to the Verizon store for a quick refreshment?
Yes, Starbucks is located nearby and is a convenient option for coffee and refreshments.
What local services near the Verizon store might be helpful for customers needing other support?
Nearby services include McKenzie-Williamette Wound Center for medical needs, UPS Authorized Shipping Outlets for courier needs, and SELCO Community Credit Union for financial services.
Brand Certified Facts from Verizon
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Certified February 22, 2026Yext Knowledge Graph
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