Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Eugene, OR. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
435 reviews
5 stars
359
4 stars
21
3 stars
10
2 stars5
1 star
40
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, knowledgeable, and friendly, with specific mentions of employees like Clarissa, Courtney, and Jordan.
Mixed Experiences
While some customers had excellent experiences, others reported poor service, including being rushed or receiving incorrect information.
Staffing Issues
Several reviews mentioned understaffing, leading to long wait times and frustration for customers.
Technical Assistance
Customers appreciated the technical support provided by staff, particularly in setting up new devices and transferring data.
Sales Practices
Some customers expressed concerns about aggressive sales tactics and issues with billing, including unexpected charges.
- APA “AP” PNov 14, 20255.0They were absolutely amazing to work with! I was helped with everything I needed and had questions about and they were incredibly thorough! Would recommend to anyone!
- SSSteveNov 4, 20255.0The rep was personable, knowledgeable and accomplished the sale and set up quite efficiently.
- JBJake BisterfeltOct 31, 20251.0Not a corporate Verizon store. Over priced and they don't tell you the actual reason why. If you want Verizon don't come here or you'll pay for it.
- KWKyle WoodsOct 26, 20255.0Clarissa at this location was a huge help for me and my family. This was my third Verizon location in the last week and she was the one who could get the job done. Thanks Clarissa!
- MCMeg CarelOct 20, 20251.0Wish I could give no stars! Terrible customer service, rushing you out the door. Never received such bad service from a Verizon store.
Frequently Asked Questions About Verizon
What products does the Verizon store in Eugene offer?
The Verizon store offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more from brands like Verizon Wireless, Samsung, Apple, Motorola, and Google.
What are the operating hours for the Verizon store located at 3158 W. 11th Ave in Eugene, OR?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sundays from 10:00 AM to 5:00 PM.
Which payment methods are accepted at this Verizon location?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Does the Verizon store support in-store pickup for orders?
Yes, the store offers in-store pickup services.
Can I get device protection and accessories at this Verizon retailer?
Yes, they provide accessories and device protection along with new devices, upgrades, and new lines.
Is there free Wi-Fi available at the Verizon location on W. 11th Ave?
Yes, the store offers free Wi-Fi for customers.
Which languages are supported by the staff at the Verizon Eugene store?
The staff speaks English and Spanish to assist customers.
What nearby restaurants can I visit before or after shopping at the Verizon store?
Nearby restaurants include Subway, KFC, Hole in the Wall BBQ, Long John Silver's, and Cookies Cookies, which offer a variety of dining options.
Are there any nearby coffee shops close to the Verizon store for a quick refreshment?
Yes, Starbucks is located nearby and is a convenient option for coffee and refreshments.
What local services near the Verizon store might be helpful for customers needing other support?
Nearby services include McKenzie-Williamette Wound Center for medical needs, UPS Authorized Shipping Outlets for courier needs, and SELCO Community Credit Union for financial services.