Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Eugene, OR. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
441 reviews
5 stars
365
4 stars
21
3 stars
10
2 stars5
1 star
40
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Courtney, Jordan, and Clarissa.
Mixed Experiences
While some customers had excellent experiences, others reported poor service, including issues with staff being rude or unhelpful.
Store Management
Several reviews highlighted the effectiveness of certain employees in managing customer needs, but there were also complaints about the store manager's attitude and handling of issues.
Long Wait Times
Customers frequently mentioned long wait times, especially during busy periods, leading to frustration.
Pricing Concerns
Some customers expressed dissatisfaction with pricing, feeling misled about promotions and experiencing unexpected charges.
- GKGail Kemp6 days ago5.0Friendly and helpful service
- THTawni HunterJan 2, 20265.0So helpful great customer service
- JMJackie MaceDec 23, 20255.0This Verizon Wireless service was wonderful. The service was amazing. Staff very knowledgeable and helpful and friendly. We were so grateful
- HSHeather StoneDec 22, 20255.0Dalton delivers impeccable client care with his knowledge and professionalism. The service he has provided is appreciated! He went above and beyond to answer all our questions and ensure a seamless transaction. It’s good to know I have a local go to for all our tech needs. Even on days I have my littles ones in tow. They make it a comfortable experience for the whole family. A bonus is seeing how he leads his team. He spoke to them with respect and seems to be a strong leader for his company. Keep up the great service, Dalton!
- SSSierraDec 16, 20255.0I wish I knew the guys name. A different name starting with an A I believe with dark hair and mustache. Great experience, enough to go out of my way to make a review posting.. really helpful, funny, and personable. Thank you!!
Frequently Asked Questions About Verizon
What products does the Verizon store in Eugene offer?
The Verizon store offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more from brands like Verizon Wireless, Samsung, Apple, Motorola, and Google.
What are the operating hours for the Verizon store located at 3158 W. 11th Ave in Eugene, OR?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sundays from 10:00 AM to 5:00 PM.
Which payment methods are accepted at this Verizon location?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Does the Verizon store support in-store pickup for orders?
Yes, the store offers in-store pickup services.
Can I get device protection and accessories at this Verizon retailer?
Yes, they provide accessories and device protection along with new devices, upgrades, and new lines.
Is there free Wi-Fi available at the Verizon location on W. 11th Ave?
Yes, the store offers free Wi-Fi for customers.
Which languages are supported by the staff at the Verizon Eugene store?
The staff speaks English and Spanish to assist customers.
What nearby restaurants can I visit before or after shopping at the Verizon store?
Nearby restaurants include Subway, KFC, Hole in the Wall BBQ, Long John Silver's, and Cookies Cookies, which offer a variety of dining options.
Are there any nearby coffee shops close to the Verizon store for a quick refreshment?
Yes, Starbucks is located nearby and is a convenient option for coffee and refreshments.
What local services near the Verizon store might be helpful for customers needing other support?
Nearby services include McKenzie-Williamette Wound Center for medical needs, UPS Authorized Shipping Outlets for courier needs, and SELCO Community Credit Union for financial services.