Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Eugene for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.6
335 reviews
5 stars
156
4 stars
49
3 stars
36
2 stars
21
1 star
73
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; some staff members are praised for their helpfulness and knowledge, while others are criticized for poor attitudes and lack of assistance.
Wait Times
Many customers reported long wait times, often exceeding an hour, which negatively impacted their overall experience.
Staff Knowledge
Several reviews highlighted knowledgeable staff who provided effective solutions, but there were also instances of misinformation and inadequate support.
Store Experience
The store environment received positive remarks for cleanliness and accessibility, but some customers felt the service was lacking and unprofessional.
Appointment System
Customers suggested that making appointments could help reduce wait times, but many still experienced delays even with scheduled visits.
- JLJennifer LanganOct 17, 20251.0James shouldn’t be helping people at Verizon. He just has a very poor beside manner. Walked in for my appointment and he was just staring off into space. Waved my hand at him and finally just looked at me with no response. He was hard to talk to, just very condescending thru the whole transaction. He didn’t even make arrangements to have a return box sent to me so I could send my old Apple Watch back for trade. Had to call Verizon myself and they made the arrangements over the phone to get a return shipping label to me. Just very poor at his job. Keep that guy in the back.
- BBBailey BrooksJul 20, 20255.0Samuel was incredibly helpful. He worked with my mom to transfer all her data to a new phone and he was so gracious through the entire experience. Highly recommend for anyone that isn’t tech savvy. Thank you Samuel!
- BDbryce davisJun 18, 20251.0This review has less to do with this specific location and more to do with Verizon itself. I went in with my family to get a new phone. We have been Verizon customers for over 5 years. We hadn’t upgraded any of our phones in over 5 years. When each of the 4 of us went to upgrade the phones, 3 of the 4 went through no problem. Mine on the other hand was flagged as being on a fraud list. Nobody at this location could help with it and we ended up leaving that day without me getting a new phone. I came back the next day to try again. We called the fraud department and got someone who could barely speak English and insisted that we talk to the account owner even though I am an account manager. I gave up, drove home and called the fraud department while I was dusting next to the account owner of our account. This person never asked to speak with the account owner and was able to get me off of the fraud list.so now I order my new phone through the app. All goes well and I go pick my phone up at the Verizon store the next day. I take it home and start the transfer process and everything transfers over to my new phone… except the cellular service or the eSIM. So now I can’t activate my new phone. Iv been on hold so long it’s ridiculous. Iv tried to start chats on the Verizon app with an assistant and haven’t gotten a reply back from that for over a half hour now. The one time I did get to talk to someone he didn’t know why I couldn’t and said he was pushing it up to tied 2 whatever that means. This whole experience has been insanely difficult. The only reason I’m not leaving Verizon as a customer is because everyone else in my family already got their phones and signed a new contract.
- BLBrittney LoganJun 12, 20255.0Maria at the valley river location, was truly the most helpful and efficient human to help us! Thank you Maria!
- JRJeff RonneJun 2, 20255.0very knowledgeable, fast and efficient. Maria, the manager, fixed my brother's cloud storage failures in 10 minutes after asking key questions to understand the issue.
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Eugene?
The Verizon store in Eugene is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 10:00 AM to 7:00 PM.
What types of products does the Verizon store in Eugene offer?
The store offers a variety of products including business cell phones, mobile hotspots, tablets, laptops, and the latest 5G smartphones such as the iPhone 15, Google Pixel 8, and Samsung Galaxy S23.
Does Verizon in Eugene offer online shopping and in-store pickup?
Yes, Verizon offers online shopping with options for in-store pickup, free 2-day shipping, express lockers, or same-day delivery in select areas.
Can I schedule an in-store appointment at the Verizon Eugene store?
Yes, you can schedule an in-store appointment through the Verizon website or the My Verizon app.
What payment methods are accepted at the Verizon store?
Verizon accepts checks, debit cards, mobile NFC payments, and does not require cash only.
Does the Verizon store in Eugene provide free Wi-Fi?
Yes, free Wi-Fi is available at the Verizon store in Eugene.
Are there other mobile phone stores near Verizon at Valley River Center?
Yes, nearby mobile phone stores include another Verizon location and the Verizon Authorized Retailer – Victra, which are convenient alternatives or additional options for customers in the area.
What dining options are available near the Verizon store at Valley River Center?
Nearby dining options include Fuji Japanese Steakhouse, Chili's Grill & Bar, Cafe Aroma, Panda Express, and Sarku Japan, giving customers a variety of places to eat before or after visiting Verizon.
What entertainment options can customers enjoy near Verizon in Valley River Center?
Customers can visit entertainment spots like Pixel Battles arcade and Regal Valley River Center cinema for leisure activities near the Verizon store.
Are there shopping destinations near the Verizon store in Valley River Center?
Yes, there are several shopping options nearby including Macy's Valley River Center, Foot Locker, Aéropostale, Vans, BoxLunch, Piercing Pagoda, and Build-A-Bear Workshop, making it convenient to shop around in the area.