Business Details
288 Valley River Center, Eugene, OR
97401, United States
Certified by Verizon • Feb 22, 2026
(541) 465-1261
Certified by Verizon • Feb 22, 2026
https://www.verizon.com/stores/details/oregon/eugene/valley-river-1058402
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreElectronics StoreVerizon
Visit our store at Eugene for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
3.7
535 reviews
5 stars
295
4 stars
58
3 stars
42
2 stars
32
1 star
108
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness and professionalism, others were criticized for being rude or dismissive.
Wait Times
Many customers reported long wait times, often exceeding an hour, which negatively impacted their overall experience.
Sales Pressure
Several reviews mentioned feeling pressured by staff to purchase additional services or products, leading to a negative perception of the sales approach.
Knowledge and Efficiency
Some staff members were noted for their knowledge and efficiency, successfully resolving customer issues quickly, while others were seen as unhelpful.
- AMAndrea Martsolf6 days ago5.0I had a very lovely experience at the Valley River location yesterday (2/19/26) upgrading all phones on my plan! Shout out to Stella! You have to know this, she’s very kind, sweet, helpful, and a very good personality! She got us the best deal possible for our plan! She’s a great employee, and deserves to be shouted out for an excellent customer service rep!!! Seriously, management needs to know, she went above kindness, she’s just awesome, and I’m glad that everything went smoothly. Anyways, if we have another business with Verizon, I’ll be requesting her, and I hope she realizes just how awesome she is! Thank you for the upgrades! Everyone is happy with their phones. Seriously, best day ever :)
- FAFreda AncesFeb 7, 20265.0I worked with Maria H. at Verizon in Valley River in Eugene OR. Maria is knowledgeable and shared her expertise to help us come up with an excellent solution. Thank you Maria!
- AАлександр ВолошинDec 27, 20251.0I came with the expectation of receiving better service after switching from another carrier. Unfortunately, instead of a positive experience, I was left feeling stressed due to my interaction with the consultant. The employee persistently tried to sell me services I did not need, including a YouTube Premium subscription and additional insurance coverage for a new phone, even though I clearly stated from the beginning that I was not interested. The premium plan I was considering already costs $90 per month. I also clearly specified the color of the phone I wanted, and the consultant confirmed that it was in stock. However, after I refused the additional subscriptions he was trying to sell, he brought me a phone in a different color that I did not want and claimed it was a mistake, saying that my preferred color was supposedly no longer available. This kind of treatment feels extremely unprofessional and creates a sense of pressure and manipulation. This experience completely destroyed my desire to continue doing business with this company.
- RMr mDec 15, 20251.0I discontinued Verizon for terrible customer service. I got a final bill for $10. I called the vally river Verizon, waited through numerous rings and got hung up on Further affirming my decision to move to another carrier
- NHNatalie HancockDec 8, 20255.0Ricco helped me upgrade my phone this weekend. Friendly, and helped me navigate the old offers and upgrades on my account to get taken care of and on my way quickly. Thank you!
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Eugene?
The Verizon store in Eugene is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 10:00 AM to 7:00 PM.
What types of products does the Verizon store in Eugene offer?
The store offers a variety of products including business cell phones, mobile hotspots, tablets, laptops, and the latest 5G smartphones such as the iPhone 15, Google Pixel 8, and Samsung Galaxy S23.
Does Verizon in Eugene offer online shopping and in-store pickup?
Yes, Verizon offers online shopping with options for in-store pickup, free 2-day shipping, express lockers, or same-day delivery in select areas.
Can I schedule an in-store appointment at the Verizon Eugene store?
Yes, you can schedule an in-store appointment through the Verizon website or the My Verizon app.
What payment methods are accepted at the Verizon store?
Verizon accepts checks, debit cards, mobile NFC payments, and does not require cash only.
Does the Verizon store in Eugene provide free Wi-Fi?
Yes, free Wi-Fi is available at the Verizon store in Eugene.
Are there other mobile phone stores near Verizon at Valley River Center?
Yes, nearby mobile phone stores include another Verizon location and the Verizon Authorized Retailer – Victra, which are convenient alternatives or additional options for customers in the area.
What dining options are available near the Verizon store at Valley River Center?
Nearby dining options include Fuji Japanese Steakhouse, Chili's Grill & Bar, Cafe Aroma, Panda Express, and Sarku Japan, giving customers a variety of places to eat before or after visiting Verizon.
What entertainment options can customers enjoy near Verizon in Valley River Center?
Customers can visit entertainment spots like Pixel Battles arcade and Regal Valley River Center cinema for leisure activities near the Verizon store.
Are there shopping destinations near the Verizon store in Valley River Center?
Yes, there are several shopping options nearby including Macy's Valley River Center, Foot Locker, Aéropostale, Vans, BoxLunch, Piercing Pagoda, and Build-A-Bear Workshop, making it convenient to shop around in the area.
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Certified February 22, 2026Yext Knowledge Graph
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