Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Canby, OR. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.6
249 reviews
5 stars
211
4 stars
15
3 stars1
2 stars
5
1 star
17
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their helpfulness, patience, and professionalism, particularly highlighting individuals like Noah, Adam, and Chris.
Knowledgeable Staff
Customers frequently noted the staff's expertise and ability to explain products and services clearly, making the purchasing process easier.
Long Wait Times
Several reviews mentioned long wait times due to understaffing, which affected the overall experience.
Mixed Experiences
While many customers had positive interactions, some reported issues with billing and service quality, indicating inconsistency in customer experiences.
Store Environment
The store was described as clean and well-maintained, although some customers noted discomfort due to temperature issues.
- SDSusan DoneyOct 4, 20255.0Today I was very impressed with this Canby Verizon. I had a problem with my account and they did not give up until it was resolved. It took a lot of patience.
- MMmaria mingAug 29, 20255.0They have always been very professional and knowledgeable of there work.
- GNGreg NewellAug 6, 20255.0Great job guys
- KSKeith StewartJul 23, 20255.0Good experience overall
- WMWilliam McIntireJul 16, 20252.0Avoid creating a ghost account at all costs. The representatives that we worked with did us a favor by creating "ghost lines" for my partner and I, but said employees didn't have the required experience to do so successfully. This lead to me having to get help from the amazing cooperate representative for Verizon "Joey". Joey helped get things in oder but this took a lot of effort and time to find the right lines and key words to use with the automated system. Lot's of time spent with the representatives fixing the lines (at least 10 hours), plenty of extra dollars spent and many moment of funstraition. I'd avoid making any number switches with this location at all costs, just call a hotline or at least make sure your situation isn't from a business to a consumer line. Make sure your previous phone is under your account if not previously and make sure that it's paid off to make everything as smooth as possible. I think the ultimate probelm here was a lack of communication between the customer and employees. I hope to see better days with Verizon in the future.
Frequently Asked Questions About Verizon
What products and services are offered at the Verizon Victra store in Canby, OR?
The Verizon Victra store offers wireless devices including phones, tablets, home internet, smartwatches, and accessories. They provide services such as new lines, upgrades, new devices, and accessories.
What are the store hours for Verizon Victra in Canby, OR?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Does the Verizon store in Canby offer in-store pickup?
Yes, the store offers in-store pickup services for customers.
Which payment methods are accepted at the Verizon Victra store?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, Samsung Pay, and Visa.
Does the Verizon store support recycling of electronics?
Yes, the store offers electronics recycling services.
What languages are spoken at the Verizon Victra store in Canby?
The store staff speaks English and Spanish to assist customers.
What brands of products can I find at the Verizon Victra store?
The store carries brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, and several accessory brands like Otterbox and Mophie.
If I need to ship a package before visiting Verizon, where can I go nearby?
The UPS Store is nearby and offers freight and cargo services, making it convenient to send packages before visiting Verizon.
Are there places to grab coffee near the Verizon store in Canby?
Yes, Dutch Bros Coffee and Starbucks are nearby, perfect for a coffee break before or after your visit to Verizon.
What dining options are available near the Verizon Victra store?
Nearby dining options include Thai Corner Cuisine for Asian flavors, and fast food restaurants such as A&W, KFC, and Burger King for quick meals.