Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Brookings, OR. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
299 reviews
5 stars
228
4 stars
27
3 stars
11
2 stars
7
1 star
26
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, knowledgeable, and patient, with specific mentions of employees like Matthew, Kaylyn, and John.
Mixed Experiences
While many reviews highlighted excellent service, there were also significant complaints about billing issues and unprofessional behavior from some staff.
Store Environment
Several reviews noted the store's cleanliness and organization, but some customers reported a messy environment and poor display of products.
Sales Practices
Some customers expressed concerns about aggressive sales tactics and being sold unnecessary plans or products, leading to dissatisfaction.
Overall Satisfaction
Despite mixed reviews, many customers expressed a willingness to return due to positive interactions with staff and successful resolutions to their issues.
- DNDana NicolasOct 30, 20255.0Really appreciate all the help and patience we received from Mitch. He's excellent customer service 👏
- JGJustin GoudelockSep 23, 20255.0It was a great experience. Matthew was super helpful and knowledgeable. I highly recommend.
- TTTeresa Mushatt (T)Sep 13, 20255.0I needed some serious help with getting my phone activated. I tried several times getting help from Verizon's customer service. But, that got me nowhere fast. So, I went to the Verizon store in Brookings to see if they could help. Matthew came to my rescue! Matthew did what customer service could not do. If it wasn't for him, I would have had to drive 100 miles to Verizon corporate to get my phone fixed. Lesson learned: do NOT buy a phone online. In-store ONLY. Thank you, Matthew!! You are my hero!! 😁
- SSSamuel SanchezSep 7, 20255.0Was having issues getting a new line thru the app, went in and Kaylyn helped my wife and I get sorted out without any issues. Got us approved and a brand new S25 Ultra for only $10 out the door. She was super helpful and continued to be helpful the following day when I was having issues getting my number ported. Highly recommend their service as well as specifically asking for her if you need help. Thank you Kaylyn and Verizon!
- CBCarol BarlowAug 1, 20255.0My husband and I went today to the brookings store...Kayla was the associate who helped us..she is phenomenal!!! We went in to check what was going on with an email we got from Verizon..she worked with us for over an hour and when we left she had gotten us a better plan and saved is some money...she's the first person in that store to ask if either of us was a veteran and we got that discount too..she has a great personality and knows her business...ask for her if you need assistance...thank you again Kaylyn..
Frequently Asked Questions About Verizon
What types of devices and products can I find at Verizon in Brookings, OR?
Victra Verizon offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more from brands like Samsung, Apple, Google, and Motorola.
What are the Verizon Brookings store hours?
The store is open Monday to Friday from 9:00 AM to 7:00 PM, Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM.
Does Verizon Brookings offer in-store pickup?
Yes, Verizon Brookings offers in-store pickup services for your convenience.
What payment methods are accepted at Verizon in Brookings?
The store accepts American Express, Apple Pay, Android Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Does Verizon Brookings provide free Wi-Fi to customers?
Yes, Verizon Brookings offers free Wi-Fi for customers in the store.
Can I recycle electronics at Verizon Brookings?
Yes, Verizon Brookings has electronic recycling services available.
What languages are spoken at the Verizon Brookings store?
The store staff speaks both English and Spanish to assist customers.
What nearby places can I visit before or after shopping at Verizon Brookings?
Nearby places include Fat Cat Pizza for a meal, Dutch Bros Coffee to grab a coffee, and Coastal Rivers Salon and Spa for relaxation.
Are there other mobile phone stores near Verizon Brookings?
Yes, nearby mobile phone stores include Cricket Wireless, UScellular, and AT&T Store, giving you multiple options to compare devices and services.
What nearby services might be helpful if I need financial or government assistance around Verizon Brookings?
Nearby helpful services include WorkSource Curry for employment support and H&R Block for financial and tax services.