Verizon

4.4
307 reviews
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Business Details

16261 Highway 101 S, Brookings, OR
97415, United States
(541) 255-3973
https://www.victra.com
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About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Brookings, OR. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
16261 Highway 101 S, Brookings, OR
97415, United States

Hours

Reviews

4.4
301 reviews
5 stars
230
4 stars
27
3 stars
11
2 stars
7
1 star
26

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Matthew, John, and Gavin.

Mixed Experiences

While many reviews highlighted excellent service, there were also complaints about poor experiences, including issues with billing and unprofessional behavior from some staff.

Store Environment

Some customers noted a lack of organization and cleanliness in the store, which negatively impacted their experience.

Product Knowledge

Several reviews emphasized the staff's ability to provide detailed information and assistance with products, contributing to positive experiences.
  • WW
    Wendy Walker
    Dec 16, 2025
    5.0
    Great customer service and very friendly.
  • LL
    Lori
    Dec 1, 2025
    5.0
    Wonderful service.
  • DN
    Dana Nicolas
    Oct 30, 2025
    5.0
    Really appreciate all the help and patience we received from Mitch. He's excellent customer service 👏
  • JG
    Justin Goudelock
    Sep 23, 2025
    5.0
    It was a great experience. Matthew was super helpful and knowledgeable. I highly recommend.
  • TT
    Teresa Mushatt (T)
    Sep 13, 2025
    5.0
    I needed some serious help with getting my phone activated. I tried several times getting help from Verizon's customer service. But, that got me nowhere fast. So, I went to the Verizon store in Brookings to see if they could help. Matthew came to my rescue! Matthew did what customer service could not do. If it wasn't for him, I would have had to drive 100 miles to Verizon corporate to get my phone fixed. Lesson learned: do NOT buy a phone online. In-store ONLY. Thank you, Matthew!! You are my hero!! 😁
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Frequently Asked Questions About Verizon

What types of devices and products can I find at Verizon in Brookings, OR?

Victra Verizon offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more from brands like Samsung, Apple, Google, and Motorola.

What are the Verizon Brookings store hours?

The store is open Monday to Friday from 9:00 AM to 7:00 PM, Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM.