Verizon

Reviews

• RI

  Richard Irwin

  1 day ago
  1.0
  Setup an appointment, which they honored but our representative had no clue about what he was selling. He kept going to the back, saying he was having "errors" on his iPad but in reality, he was going back and asking other staff to help him. I asked him about the special they were running, New phone, iPad, and apple watch and he said he didn't know about that, even when the advertisement was flashing right behind him. After enduring a half an hour of his incompetence and constant running back to get help, we politely told him we weren't interested and left. Not entirely his fault that he hasn't been properly trained but come on Verizon, step up your game. Time to go to another provider that knows their product.
• KK

  Kyle

  6 days ago
  5.0
  I had a good experience with Jack. He’s the man. No run around super helpful and honest.
• KS

  Kit Stafford

  Nov 14, 2025
  5.0
  Gabby is super. Super smart.heloful. deli ghtful.
• JK

  Joy Katie

  Oct 21, 2025
  1.0
  They sold me a black box internet in July. Told me it would take 30 days to find the frequency for the new internet service. It didn't work from the start and I called and texted Jack's number who sold it to me. The other store, in SE, told me that actually, the black boxes have had a lot of issues... that the internet should have started right away. They said they don't even sell them at their store as they are outdated. Customer service, after trouble shooting the 6th time told me that the seller gets double commission for the black boxes and shouldn't have told me to wait 30 days before returning. I was told by customer service to trouble shoot one final time with Technical Support and they would cancel the contract. They had already sent me a second black box and it hadn't worked like the first. Tech support said to go to the Verizon store I bought the black box at. I went in and asked for the manager as they told me she would be the one to be able to cancel the contract. She apologized, said it was a 30 minute wait and asked if I could do errands. I said sure, returned after 15 minutes. The store was empty with the associates in back and another person waiting. When no one came out, I texted and was told they had moved the other person to my spot with the associate they had assigned me to, as they didn't know I was there. The manager was unprofessional, telling me they have a beef with the SE store where I had trouble shot. She kept me waiting an additional 45 minutes past the 30 she had said, and when I asked if she could help, she got loud for the benefit of other customers... saying I didn't want to work with Jack who sold me the device and that was why she was letting other people go ahead of me. She also said someone had an apt. with the person she placed me with, and this apt. had been missed when she let another person go ahead of me... so she would have to talk to the associate she had placed me with for an additional 15 minutes before they could help me, once the man being helped was done. I said if it went past an hour and a half I would come back another day... she told me then that the person who could refund me was out for 3 more days and I said to set up an apt. with him then. I spoke to another associate who told me in only 5 minutes, they couldn't help me anyway. Since it had been customer service who said they would cancel the service, I had to call customer service. I went to the SE store, where they have been helpful x 10, bought a new internet box that day. It worked and we were set. I had set up with the Henry store to come back 3 days later, as they suggested but Jack had told me it didn't matter if I missed the apt., so just set something up and come back if it worked for me. I didn't come back as customer service said they would cancel out the contract automatically once the black box was received. Somehow,, my router to the new box was disconnected the day after I was supposed to have an apt. with the Henry store... and it was another call to fix it. I was told it was received on Friday last week... to wait until Monday and it would be closed out. Instead, our gray box was closed out and not working today. I called in again, trouble shot for an hour. The person I spoke to said the black boxes would be closed out as promised by customer service, this coming Thursday now, and started our gray box again for us and said we shouldn't have more problems. He is calling me Thursday to give confirmation but it has been steady, constant trouble shooting, not the SE store's fault, at all, but rude, dismissive, at the Henry store near the new Costco. I originally thought Jack was kind and was grateful for his help. Now, I feel I was sold faulty equipment and told to not bring it back ... I can only hope this was some kind of miscommunication. I don't recommend this store though am glad there are conscientious employees at the SE store, as well as kind folks in customer service who helped after many hour-long calls for going on many weeks now, so our business is not without internet again.
• KC

  Kurt Cundiff

  Oct 18, 2025
  5.0
  I went into the Verizon store and was very satisfied with the service that I received. The employee was very professional and did a great job.

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