Business Details
20789 Nw Henry Ave, Bend, OR
97703, United States
Certified by Verizon • Feb 22, 2026
(541) 382-1899
Certified by Verizon • Feb 22, 2026
http://www.verizon.com/stores/oregon/bend/bend-gateway-north-R00000346659
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreElectronics StoreVerizon
Visit our store at Bend for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
3.4
520 reviews
5 stars
231
4 stars
66
3 stars
30
2 stars
40
1 star
153
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of positive and negative experiences with staff, with some employees praised for their helpfulness while others were criticized for rudeness and incompetence.
Wait Times
Many customers reported excessively long wait times, often exceeding an hour, leading to frustration.
Training Issues
Several reviews highlighted a lack of training among staff, resulting in misinformation and inadequate assistance.
Management
Some customers praised specific managers for their professionalism and problem-solving skills, while others criticized the overall management for poor customer handling.
Store Policies
Customers expressed dissatisfaction with the store's appointment-only policy and perceived lack of willingness to assist walk-in customers.
- BLBecky Lukens5 days ago1.0Our salesman was fine but his back up (who gave us the phone after purchase) was disrespectful and rude. There must not be any commission for being helpful and kind. We will not return.
- JHJake HirschFeb 8, 20261.0Garbage. Hayden was highly unhelpful. Told us we needed to call Verizon and add the new line we needed online. He showed zero motivation to help. Went back to add an iPad the next day (after a cumulative 7 hours on the phone with Verizon), and the other rep who I don’t know the name quoted us 50% more for the iPad and $20 a month more than what was listed online. I told him this and he said what I was looking at was a special promotion they didn’t offer. No idea what the purpose of the storefront is other than showing what phones look like and to sell overpriced cases. Bummer summer. Wish I could give zero.
- JJJamesFeb 6, 20261.0Verizon sucked on my purchase of an Apple Watch. They did not have it in stock at either Verizon locations. I ordered on line. I spent two hours trying to pair my watch because of a Verizon issue. There was no return label. I tried returning my old watch to one store. They said to return to the other store. The other store said to take it ups and refuse the shipment. I’m losing faith in Verizon and their retail store customer service.
- LHLisa HefleyFeb 2, 20262.0Went in to do a a whole family upgrade.. we were hesitant to even upgrade with Verizon again since the first time didn’t go so well. Once again we were promised and told things to go through with our upgrade and our bill does not reflect what they told us. Even though “a manager “ promised things. Thank you Verizon for having us loose our faith in you and for loosing a long time Verizon customer.
- HHHeadoJan 18, 20265.0Mike the manager is a great person to have leading your staff. Immediately helpful as soon as he was free. Professional and helped with a screen protector install. Personable and kept working while we had an excellent conversation. Keep him and his leadership here! Thank you Mike.
Frequently Asked Questions About Verizon
What are the Verizon store hours in Bend, OR?
The Verizon store in Bend is open Monday to Saturday from 10:00 AM to 8:00 PM, and on Sunday from 10:00 AM to 6:00 PM.
Where is the Verizon store located in Bend?
The Verizon store is located at 20789 NW Henry Ave, Ste 130, Bend, OR 97703.
What products does the Verizon store in Bend offer?
The store offers a range of products including the latest 5G smartphones like iPhone 15, Google Pixel 8, Samsung Galaxy S23, business cell phones, mobile hotspots, tablets, and laptops.
Can I schedule an appointment at the Verizon store in Bend?
Yes, you can schedule an in-store appointment online through the Verizon website or via the My Verizon app.
What delivery and pickup options does Verizon in Bend provide?
Verizon offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery options in select areas.
What payment methods are accepted at the Verizon Bend store?
The store accepts pay by check, debit cards, and mobile NFC payments, and does not require cash only payments.
What services can I get at the Verizon store in Bend?
You can get mobile plans, wireless internet plans, and voice plans at the store.
Are there any nearby places to grab coffee near the Verizon store in Bend?
Yes, there are Starbucks locations nearby where you can enjoy coffee before or after your visit to Verizon.
Where can I shop for wholesale items close to Verizon in Bend?
Costco Wholesale and Costco stores are nearby, offering a variety of wholesale goods that make for a convenient shopping trip alongside your Verizon visit.
If I’m visiting Verizon in Bend, what other shopping options are nearby?
Nearby shopping options include sports gear at Sportsman's Warehouse Bend, pet supplies at PetSmart and Banfield Pet Hospital, and clothing at JCPenney.
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Certified February 22, 2026Yext Knowledge Graph
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