Geek Squad

Reviews

• LL

  Lucy

  Jan 2, 2024
  4.0
  Good service! They were very helpful on my return even though I lost the receipt.
• JR

  Jackey Robertson

  Feb 19, 2023
  5.0
  Good experience like the people.
• TL

  Trish Lona

  Dec 1, 2022
  1.0
  I showed up 10 mins early for my geek squad reservation. Was asked by a best buy employee if I had a reservation, said yes and then the person simply walked away without anymore communication. Once the geek squad agent was free, he asked me if I had a reservation. I replied that I did. He asked what time and I said 3 (it was already 3:15) then he proceeds to talk to another couple that had been waiting without a reservation. Finally calls me up to the desk and calls me sir. I am a very visibly pregnant woman, but whatever. He grabs my laptop and has me sign a paper and then my two year old says "thank you" very loudly about 7 times and the guy doesn't respond to her at all. I found him to be very rude. Also, when I got home, I found that one of the apps I had asked to be installed was not installed and that was not addressed when I picked up the device. I figured that out, but this store might need a little customer service workshop in how to politely handle their customer load. I get it, you're busy and rushing... but choosing to take out your stress and frustation out on a total tech member (or any customer for that matter) is not the way to go. Also saw two more agents go in and out of the back area without acknowledging customers or helping out their team members. It just seemed disorganized and the agent that helped me was clearly overwhelmed and getting no support. Not an excuse for how we were treated, but I'd guess that's not how people have been trained to handle customer service duties.
• BR

  Bree Randolph

  Aug 11, 2019
  1.0
  They wouldn’t even look at my iPhone . The screen had been replaced so they wouldn’t even try to look at it . Took it to batteries plus and they looked and worked on it no problem. Definitely don’t go to Best Buy
• TB

  Tim Boman

  Apr 21, 2018
  5.0
  They were excellent.

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