Best Buy

Reviews

• BH

  Brian Harris

  6 days ago
  1.0
  Staff was few , I had to look for someone to help me. Employee was walking around the store with a drink in his had,rather than asking me if I needed help.
• TT

  Tia tia

  Feb 27, 2026
  5.0
  Nathaniel was very thorough nice and helpful. From the moment we walked in on a Friday night right before they closed. Didn't make us feel rushed. Also very friendly. We appreciate it Nathaniel.
• BG

  Brett Gory

  Feb 27, 2026
  1.0
  1-Star Review: Worst Customer Service Experience at Best Buy – Ever As a 20-year loyal Best Buy customer who's purchased countless TVs over the years, I've always seen them as one of the good guys and hoped they'd stick around. But my recent experience has been shocking and disappointing. I bought a Samsung The Frame TV (picked up same day), aware of mixed reviews but loving the aesthetic. Employees warned not to lay it flat when loading into my Jeep Grand Cherokee—I tilted it sideways on the back seat for a smooth 9-minute drive home with no bumps (Ring video evidence confirms no drops or mishandling). After 2 hours of careful setup and mounting, the screen was broken right out of the box—no scratches, plastic still on, never dropped. Samsung directed me to return it. I upgraded to the pricier Frame Pro the next day (carefully transported again), figuring a few hundred more was worth avoiding issues. But returning the original? Nightmare. First, 45 minutes at the closer Tanasbourne store: Told I had to go back to the original location since they couldn't validate footage. Then at the purchase store, another 45 minutes with a polite employee who ultimately denied the return—citing "evidence on the right side" of damage and insisting the box should show impact if mishandled. They claimed we caused it, despite zero external damage, protective film intact, and my sworn account plus video proof. No dent in the box, no accusations of dropping, but still denied because of some internal "something happened." I pleaded: Why would I buy a more expensive replacement the next day and then scam over a cheaper one? I just lost a TV turned on for 20 seconds, plus the financial hit. Best Buy's rigid policy here felt unfair—no flexibility for a long-time customer with evidence. They offered only free recycling or an open-box discount option. Bottom line: Avoid the Samsung Frame—it's fragile and prone to screen issues (common complaints online about defects and transport sensitivity). Best Buy's return policies for damaged TVs need reform; blindly assuming customer fault without clear box evidence ruins trust. This is the worst experience I've ever had at any consumer electronics store after spending thousands here. It makes me never want to return—and warn others. Best Buy, do better and take care of loyal customers. This kind of judgment call is how businesses go under. I'm under financialy distress and then told it was my fault. Imagine leaving Best buy for them to tell you .... Don't worry we'll do the recycle fee. 1000 dollars down the drain before you could even tell them ...I spent even more on a higher end tv. You literally screwed over the wrong customer .... But I'll let the public decide. Pictures below.
• GP

  Ginusha Pieris

  Feb 15, 2026
  1.0
  We bought an open box washer from Salem store. Looks like they haven’t done their quality checks. Washer didn’t work when we brought home and it made a burn smell. To see the motor was burnt. Returned to Beaverton store bought a new one as we had already wasted a whole day with a faulty product we wanted to take it home in our suv. Customer service was helpful but the folks who supported bringing in the new washer to the car were like if they are running on the clock. Just a minute or two delay was a big thing. This was the only place we could get a washer same day so we had no choice, but very disappointing..
• DF

  Debra Farnam

  Feb 12, 2026
  1.0
  This is a horrible place. Best But went down hill long ago. To put in a complaint to no one that understands because of the age difference. Wanting a TV, all was good. But the guy kept saying to put it on a card. Well I'm thinking and even told of the Best Buy Total crap they had a few years ago. Bought into it, and was never told how to use it. Never used it except for the purchase I made. Wasn't a card thing. So thought they updated it with a card. The salesman kept saying a card. In this day and time their are loyalty cards every where. Thought it might be that. After talking with him and him saying you can get $70 back if you get a card. I told him I didn't want to have to put money out to get money back. And he said it's free, then after about 30 minutes of mentioning a card. I asked is it a credit card. He then tells me yes. Talk to a manager that is as dumb founded as the your guy. She tells me that they use shortcuts. I proceeded to tell her that their shortcuts aren't transparent. That people today want transparency. Not shortcuts. If you can't use the word Credit Card, just one more word. Then you are trying to scam people. Especially seniors, that don't do shortcut talks. So not sure if I want to go back to Best Buy anymore. I'd pay more for something, I want or need. Than to deal with young folks, that shortcut.

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