Best Buy

Reviews

• CM

  Cristina M

  1 day ago
  2.0
  I first visited this location to purchase a new iPad, and the employee who assisted me was very helpful. I received prompt service and had a great experience. However, when I returned a week later to exchange my iPad for a different color, my experience was much different. I stood near the Apple section—where I originally bought my iPad—for about 15 minutes, but no one approached me for assistance. I then went to the customer service desk and asked if they could help with the exchange. The employee there told me that someone in the Apple section would assist me, and she even communicated over the walkie-talkie that I was heading back. When I returned to the Apple area, I asked a nearby employee if he could help me with the exchange. He told me to go back to customer service, which was confusing since I had just come from there and was instructed to return to the Apple booth. He insisted customer service should be able to process the exchange and said I could wait at the Apple section if I preferred. I waited another 30 minutes at the Apple booth, looking around for assistance, but no one came—even though customer service had already notified someone. I eventually managed to get a worker’s attention while he was talking with a coworker. His response felt reluctant, saying, “I guess I could help you,” before finally assisting with the exchange. Although my exchange was eventually completed, the overall experience felt dismissive and unwelcoming. It was disappointing, especially compared to the excellent service I received during my initial visit. I understand when stores are busy and I saw that some of the workers were busy helping other customers to which I waited until I saw someone free, but when I eventually asked for help it just felt dismissive.
• GG

  glimmers gordon

  6 days ago
  4.0
  I went to pick up an item I had ordered online. The greeter was very pleasant and she smiled when I walked in. I asked her where would I volunteer my online order and she was more than willing to direct me. The store wasn't very busy and there were a lot of sales associates in each department. Service was very fast I was in and out in less than 5 mins
• JH

  Joe Hundal

  Nov 17, 2025
  5.0
  I recently visited Best Buy to purchase a new ASUS laptop, and I had the absolute privilege of being assisted by Jay and Rebecca. It is not often that you encounter individuals whose professionalism, patience, and depth of knowledge immediately put you at ease, but both of them managed to do exactly that from the moment our conversation began. Jay demonstrated an impressive understanding of the technical aspects of each model, explaining complex features with clarity that even someone who values precision and thoughtful decision making, as I do, could truly appreciate. Rebecca complemented this perfectly with her warmth, insight, and an exceptional ability to ask the right questions to help me narrow down what would genuinely suit my needs, not just today but in the long run as well. Together, they created an experience that was not only efficient, but genuinely enjoyable. They took the time to understand how I use my devices for work, research, and personal projects, and guided me toward an ASUS laptop that exceeded every expectation I had going in. Their honesty, professionalism, and sincere desire to help made the entire process remarkably smooth. It is rare to meet two people who balance expertise with such kindness, sincerity, and genuine care. Jay and Rebecca transformed what could have been an overwhelming decision into a thoughtful, informed, and even inspiring one. Thanks to them, I walked out with the perfect laptop and complete confidence in my choice. If you are looking for a team that truly listens, understands your needs, and brings both intelligence and kindness to every interaction, Jay and Rebecca at Best Buy are extraordinary. I offer them my highest recommendation and deepest appreciation.
• SM

  Sukhdeep Mehra

  Nov 13, 2025
  5.0
  I recently purchased a new phone at Best Buy, and Poonam was absolutely amazing throughout the entire process. She was friendly, patient, and extremely knowledgeable about all the options. She took the time to understand what I needed, explained the differences between models clearly, and helped me pick the perfect phone without any pressure. What I appreciated most was how genuinely helpful she was—she made sure everything was set up correctly before I left and answered all my questions with a smile. Customer service like this is rare. Thank you, Poonam, for making the experience smooth, stress-free, and enjoyable. Best Buy is lucky to have you!
• BA

  Bashir Ali

  Nov 3, 2025
  2.0
  I have been a customer at this location for quite some time and generally have positive experiences. Today, however, I encountered an issue that I felt was important to bring to your attention. Upon arrival, I was welcomed by an employee named Fariha, who was very professional and made a great first impression also great perfume and hair done. Unfortunately, when I was directed to another staff member at the back, I noticed a strong personal odor that made the interaction uncomfortable. The employee’s name, I believe, is Noor. I fully understand that everyone can have off days; however, in a customer-facing environment, maintaining proper hygiene is essential for both comfort and professionalism. I hope that this feedback can be used constructively to ensure consistent standards across the team.

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