Best Buy

Reviews

• MK

  Marium Khan

  4 days ago
  2.0
  So disappointed in the service. I found what I wanted online, came in person and asked if they could help me find it. The lady said give us a minute, kept waiting no one came. Then I eventually chose to leave. As im leaving one girl just said oh sorry, with no real want to actually help. They have like 30 workers walking around but none who can help it seems.
• JL

  Jon Lynn

  4 days ago
  1.0
  FRAUD ALERT BEST BUY WINDSOR Placed an order online. My card was flagged as a possible fraudulent purchase. I placed the order with Amazon instead. 6 hours later, Best Buy reattempted the sale, this time it went through. Obviously, I didn't need the item from them anymore as it was coming from somewhere else. After making several calls to customer support, I was told that the charge would be taken off automatically if the item was not picked up after three days. -this never happened. After yet another call to customer service, I was told that the item was picked up. We didn't pick it up. They either gave it away to someone else, or a store employee stole it. I thought they had to check an ID for a store pickup? Do not order anything online from this store. Not happy.
• CW

  Corny Wiebe

  Dec 31, 2025
  1.0
  Went in Friday NOV 28(black friday) to upgrade my phone, place was packed as to be expected. Stood in line for 30 min which was very reasonable considering the amount of people but I today found out why they were moving people so quick. The guy asked what he could help me with and I told him I'd like to upgrade my phone but I didn't not want to increase my monthly payment (was hoping to make it cheaper)guy told me there current promotion for black friday but told me he check my account for loyalty deals and sure enough he "found a deal to upgrade my phone" and my monthly would go down as per my loyalty offer. I signed to papers, got my phone all was good until today I got my bill and its almost double what he told me(and showed me on the screen) 100% LIED TO ME!!😡
• A

  《Abod》

  Dec 22, 2025
  1.0
  Beautiful shop horrible customer service I bought Apple airpods I opened them but I didn't use them because I didn't like the the shape of them so I went there to return the airpods customer service told me we will not be able to return them and give you your money back but we can return them with a gift card like what the hell this is ridiculous!?!?!?!?!?!?!!? they cannot return them and give me my money but they can return them and give me a gift card they don't want to give me my money but they will give me a gift card so I can buy anything else with whatever I paid 0 customer service 0 manners If there was an option of 0 Stars I would not hesitate to give it
• CD

  Christopher Dai

  Dec 20, 2025
  1.0
  Bought Ghost of Yotei here, the description sheet doesn’t match the game. The reason why this is important to me is that I will resale it on FB marketplace after I beat it. And the customer service will not replace it for another one, the reason I got is “the plastic seal is tore off”, how am I supposed to know the description is not correct if I didn’t open it in the first place???? Will not buy any PS games there. Anyone read this post, please don’t let my mistake be yours.

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