Best Buy

3.8
1347 reviews
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Business Details

1751 Victoria St. E, Whitby, ON
L1N9W4, Canada
(866) 237-8289
https://stores.bestbuy.ca/en-ca/on/whitby/1751-victoria-st-e

About

Electronics StoreHome Theater StoreCell Phone StoreComputer StoreVideo Game StoreAppliance StoreCamera StoreHome Automation ServiceOffice Supply StoreSchool Supply Store
Electronics store chain specializing in computers and accessories, mobile devices through Best Buy Mobile, TVs and home theatre, video games, and many other product categories. Customers can reserve products online and pick up in-store, or shop online and get free shipping on orders over $35. Best Buy Canada offers a Low Price Guarantee and a wide selection of the latest and greatest tech products. In-house Geek Squad Agents can take care of any technology issues, whether it’s repairing problems, protecting valuable devices, or providing extra perks with monthly home or business membership.

Details

  • DeliveryAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available

Location

Best Buy
1751 Victoria St. E, Whitby, ON
L1N9W4, Canada

Hours

Reviews

3.8
1,347 reviews
5 stars
534
4 stars
407
3 stars
172
2 stars
57
1 star
177

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service quality, with many customers reporting rude or unhelpful staff, while others praised specific employees for their excellent service.

Product Availability

Customers frequently expressed frustration over product availability and misleading information regarding stock, leading to wasted time and dissatisfaction.

Store Organization

Several reviews mentioned disorganization within the store, including difficulty finding staff for assistance and a confusing layout that detracted from the shopping experience.

Delivery Issues

Numerous customers reported problems with delivery timelines, including delays and lack of communication regarding order status.

Return Policy Concerns

Customers expressed dissatisfaction with the return policies and processes, citing issues with product returns and exchanges, particularly regarding refurbished items.
  • AN
    Alexandra Northrup
    6 days ago
    5.0
    The Best Buy Whitby customer service desk, especially an associate named Ty, really went above and beyond in helping me with pulling up an invoice from over a year and a half ago. He did some amazing investigative work despite having very little information to go on, and was able to print me a copy that I could submit for my manufacturer warranty. Many other people would have thought it impossible and might have given up, but he really put in the extra steps to do this for me and I am SO SO SO grateful. I even asked if I could get a manager contact to make sure he got recognized, but he humbly said it wasn't necessary. Every other employee I interacted with was also very kind and courteous. Thank you Ty!!! We need more people like him in the world.
  • CA
    Cam Agpoon
    Jan 3, 2026
    5.0
    Adam on the Geek Squad was SO incredibly helpful and efficient. We were picking up an online order, looking for an external hard drive AND a clip-on mic. He was very knowledgeable and a prime example of the service expected from Best Buy. Great store. Great team
  • SW
    Sadie Walsh
    Dec 23, 2025
    1.0
    completely disorganized, asked for an item, was told was one left, agent went to look for it, helped 2 customers while i was waiting, eventually went and found the item myself. Let the cashier know, and he wasnt the least bit interested, didn't even reply, just went to the back to get a bag (why are none under counter, lol.) Wont be returning.
  • NP
    nirav patel
    Dec 19, 2025
    1.0
    One of the "expert" told me type C charger won't work on MacBook pro M4 14 inch. And they didn't have Magnetic one and told me to go to Apple store. Guess what, Type C WORKS. All I wanna say is if you are not sure, don't sell your guess as a EXPERT ADVICE. Such waste of time.
  • JV
    Jack Vanz
    Nov 25, 2025
    1.0
    Their delivery service sucks i was promised next day delivery on a purchase I made and it has been a week now still waiting just getting the run around
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Frequently Asked Questions About Best Buy

What types of pickup and delivery services does Best Buy Whitby offer?

Best Buy Whitby offers in-store pickup, curbside pickup, and delivery services.

Where is Best Buy Whitby located?

It is located at 1751 Victoria St. E, Whitby, ON, postal code L1N9W4, near Thickson Rd & Victoria Street.