About
Electronics StoreCell Phone StoreTelecommunications Equipment SupplierComputer StoreHome Theater Store
Welcome to Best Buy Express, where technology meets connectivity. Our stores across Canada are the result of a strategic partnership between Best Buy and Bell Canada, blending the best in tech retail with cutting edge telecommunications services. Step into our stores to discover the latest tech offerings from Best Buy, complemented by the great services and expertise of Bell, Virgin Plus, and Lucky Mobile.
Location
Hours
Reviews
4.3
342 reviews
5 stars
245
4 stars
38
3 stars
23
2 stars5
1 star
31
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees received high praise for their helpfulness and knowledge, while others were criticized for misinformation and lack of support.
Sales Practices
Several customers reported issues with misleading sales practices and incorrect information regarding plans and returns.
Product Issues
Customers expressed frustration over defective products and poor handling of returns or exchanges.
Staff Performance
Certain staff members, like Zahan, Dipu, and Gurnoor, were highlighted for their excellent service, while others, particularly Rupakshi, received negative feedback for their performance.
- CPchetan patel5 days ago5.0I had an excellent experience at Best Buy Express, thanks to Rupakshi. She went above and beyond to help me secure the best possible deal on an iPhone, patiently explaining all the options and promotions available. Her knowledge, professionalism, and genuine willingness to help made the entire process smooth and stress-free. If you’re looking for someone who truly cares about getting you the best value, I highly recommend asking for Rupakshi at Best Buy Express!
- RDRishabh Dubey5 days ago5.0I visited Best Buy store and Rupakshi took the time to understand my needs. She reviewed my phone usage and explained my options clearly without any pressure. She helped me switch to a Bell plan with I phone 17 that works better for me and costs less. Really appreciate her honesty and customer service. Would definitely recommend!
- RSRia Sharma5 days ago5.0I came in looking for a charging cable, and Rupakshi helped me throughout the entire process. She then asked about my phone plan and noticed I was paying much more than I should have been. She helped me switch to a Bell plan that saved me money. I’m extremely happy with the service and would highly recommend her.
- VKvishal kanojiaDec 31, 20251.0I had a very poor experience at the Best Buy Express in Conestoga Mall. The staff misinformed me about the plan and gave me a Virgin Plus SIM instead of the Bell SIM. The Virging Plus has a very bad network coverage. When I returned to raise a complaint, she was helpless. I would not recommend this location due to misleading sales practices.
- PUPrasath UdayasankarDec 28, 20255.0I had a great experience at Best Buy thanks to Zahan. He helped me purchase the iPhone 17 Pro Max and was extremely knowledgeable, patient, and professional throughout the entire process. He explained all the options clearly, answered every question without rushing, and made sure I got exactly what I needed.
Frequently Asked Questions About Best Buy Express
What are the operating hours of Best Buy Express at Conestoga Mall?
Best Buy Express at Conestoga Mall is open Monday to Friday from 10:00 AM to 9:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 11:00 AM to 5:00 PM.
Where is Best Buy Express located in Waterloo?
Best Buy Express is located at 550 King St N Unit B18, Conestoga Mall, Entrance #4, Waterloo, ON, N2L 5W6, Canada.
What types of products and services does Best Buy Express offer?
Best Buy Express offers a range of technology products from Best Buy along with telecommunications services from Bell, Virgin Plus, and Lucky Mobile, providing expertise in electronics, cell phones, computers, and home theater equipment.
How can I contact Best Buy Express at Conestoga Mall?
You can contact Best Buy Express by phone at +1 519-886-3328.
Is Best Buy Express open on Sundays?
Yes, Best Buy Express is open on Sundays from 11:00 AM to 5:00 PM.
What are some nearby dining options when visiting Best Buy Express?
If you're visiting Best Buy Express, there are multiple Manchu Wok Chinese restaurants nearby in Conestoga Mall where you can enjoy a meal before or after your shopping.
Are there any other electronics stores near Best Buy Express at Conestoga Mall?
Yes, Apple Conestoga, a store specializing in electronics and mobile phones, is located nearby in Conestoga Mall, providing additional options for tech shoppers.
Can I find clothing stores close to Best Buy Express for a combined shopping trip?
Yes, nearby clothing stores include Aerie, Garage, Bootlegger, Dynamite, and lululemon Waterloo, offering a variety of apparel choices within Conestoga Mall.
Is there a shoe store near Best Buy Express where I can shop for footwear?
Yes, several shoe stores such as SoftMoc, Saucony, and Browns Shoes are located nearby in Conestoga Mall, ideal for combined tech and footwear shopping.
What should I know about the location and setting of Best Buy Express at Conestoga Mall?
Best Buy Express is situated inside Conestoga Mall at Entrance #4, making it convenient to access along with many other shopping and dining options within the mall.