Feedback is mixed, with some praising staff for their helpfulness and professionalism, while others report rude and dismissive behavior from employees.
Staff Knowledge
Several customers noted inconsistencies in staff knowledge regarding products and plans, leading to confusion and dissatisfaction.
Positive Experiences
Many customers highlighted specific employees, such as Soham, Jean-Luc, and Anjola, for providing exceptional service and going above and beyond to assist.
Negative Experiences
Numerous reviews mentioned poor customer service, including rudeness and lack of assistance, which significantly impacted customer satisfaction.
NI
Nabil Iqbal
Feb 11, 2026
1.0
Clueless workers that don’t know how to sell basic products
AZ
Alper Özyurt
Jan 30, 2026
5.0
HELİAH is a customer representative that everyone will want to meet. Very kind, smiling and caring. Definitely number 1 👍🏻 and SOMAH was very helpful in technical terms. It was my most satisfied customer service for a long time. Thanks to HELİAH AND SOMAH for the help and smiling face.
LY
Latiesha Young
Jan 30, 2026
1.0
Visited the store today, on a Friday afternoon around 3:30 pm and there was only 1 person working. Rude service, said they were under "new management" why he couldn't help me with a screen protector which I have coverage for. Very disappointed because I previously had a great experience here.
MM
Meltem Mekki
Jan 29, 2026
5.0
I bought a 17 Pro Max from this store and transferred my line. The staff provided the best customer service I've encountered in a long time. Soham and Helia were attentive and helpful with everything. Everything was perfect, I highly recommend them!
KP
Kush Patel
Jan 16, 2026
5.0
Has great experience with ali, thumbs up to his service would recommend my friends for phones and plans from ali and best buy.