Best Buy

Reviews

• NI

  Nafiz Imtiaz

  1 day ago
  5.0
  Best Buy Downsview has consistently been my favourite location, and every visit reminds me why. I bought my very first TV from this store a few years back, and since then it’s been my go-to for all my tech needs. Recently, I went in around 7 PM to get a new phone for my wife. Vishakha and Jean Luc were amazing—they helped us switch carriers, set up new lines, and walked us through everything with so much patience. We were literally the last customers to leave the store at 9 PM, yet they never made us feel rushed. A week later, I returned to get a phone for myself. Aditya helped me this time and made the whole process incredibly smooth. He found the best plan, offered a great deal on the phone case and screen protector, and got everything processed super quickly. You can tell he really knows his stuff. I went back again the following week to purchase a laptop, and once again the service was top-notch. The device was ready to go, and Asif made the whole pickup experience easy and hassle-free. Overall, the staff at Best Buy Downsview always go above and beyond. Friendly, knowledgeable, and genuinely helpful—this store has earned my trust time and time again. Highly recommended!
• AF

  Alicia Fricker

  4 days ago
  1.0
  I signed up for a protection plan without realizing it and have been paying $16 a month since 2022. How damn embarrassing right, I actually have ZERO idea how this happened because I wouldn’t have signed up for it. The WEIRDEST thing though is that I’ve been paying this for the last 3 years and never once received emails about this protection, mail about this protection EVER! Literally NOTHING. It’s my fault for not noticing for this long (full admission that I’m an idiot) but to pay that amount of money and not receive a singular update saying “Hey, protection reminder xyz” it’s just another way to truly scam your customers. Glad to say I finally canceled it but yeah, never once used that (over) $500 that this multi million dollar company has from me. All I have to say is, you’re welcome 🤣
• HC

  Hasan Cakmakcı

  6 days ago
  1.0
  I came to BestBuy to buy a Samsung T9 Hard Drive. The price here was $609 and the price on Amazon was $420. I wanted to buy it at $420, but he kept trying to find excuses not to lower the price. He made me wait half an hour even though I showed him the price on Amazon several times. He first said it was America's Amazon, but it wasn't, then he found out it was a business account. One of these employees, Alex, who introduced himself as a manager and doesn't know how to treat customers, should be fired immediately because he really upset me, made me wait for half an hour, and then I went and bought this product at a discount from another BestBay in Mississauga without any problems. In my opinion, the BestBay here is not good, I would say don't come here.
• JG

  Jason Genah

  Nov 5, 2025
  1.0
  Purchased a three-year Best Buy warranty for Xbox elite controller. When I bought the unit, they told me if there was any issues I just bring it in and they do a swap / exchange in store, versus the manufacturers warranty has more of a process and has to be mailed in, etc. Six months after buying the controller, it developed multiple issues and needs to be replaced. I show up today with everything needed to do the exchange and the lady at the counter tells me I have to submit the claim online and mail it in.?! that’s not what I was told upon purchasing the unit and if that was the case, I would not have spent the additional money on the Best Buy warranty. After looking online, it appears everyone else who has issues with an elite controller purchased from Best Buy under Best Buy warranty gets a direct replacement in store on the spot. I feel totally ripped off for my time and money. Unless they come up with way to compensate me for my wasted time and broken controller then they have lost a 20+ year-old loyal customer and many future referrals.
• DS

  Diana Subocz

  Nov 3, 2025
  1.0
  Hands down the worst customer service experience I’ve ever had - a rollercoaster of misinformation, incompetence, and dysfunction. On October 1, 2025, I went to the Best Buy Downsview location to purchase a laptop. The in store associate was excellent and knowledgeable, but everything after that was a nightmare. The laptop I wanted wasn’t in stock, so I was told it would be delivered to my home in as little as 3 business days. I asked if the Canada Post strike would affect shipping and was assured it wouldn’t, which was false, since Best Buy ships through Purolator, a Canada Post subsidiary. When the laptop didn’t ship, I called customer service 3 times. No one could tell me what was going on. They kept opening “tickets” and promising callbacks that rarely came. When someone finally did call, they incorrectly said my credit card wasn’t authorized, even though I’d already been charged. In-store visits only made things worse. The Downtown location couldn’t help and gave me incorrect information. They told me to go back to Downsview because they weren’t able to cancel my order or provide me with the in-stock laptop, as it would “mess up their inventory.” I was also told Downsview now had the laptop in stock and could give it to me since my order hadn’t shipped — but when I got there, I was told the only way to get it was to buy it again (yes, pay a second time) and wait for an “investigation” before I could be refunded for the first one. When I asked for a refund instead, they refused to cancel my order. They said they’d have to launch an investigation to find out what happened to the laptop that never shipped, have me wait 3-5 days for a call back on the investigation, and then have me come IN STORE AGAIN to insert my card into the terminal to process the refund. A complete waste of time - nearly a month of calls, tickets, and store visits. To make matters worse, 2 days later I received a notification that the laptop had shipped — even though I explicitly asked them not to send it.

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