Best Buy

Reviews

• PY

  Particle Yonez

  3 days ago
  1.0
  Went to buy earbuds, but employee never disclosed the return policy until I asked before payment. I was told they do not do returns on this product due to hygiene if the item was opened (opened, even if unused), but they totally do full store credit or replacement for an item of equal or higher value without any problem at all. The "hygiene" excuse is a blatant scam to deny refunds since they still sell the item as open box item. Amazon does full refund under the same circumstance for the exact same product, so that's another reason to not purchase these items from BestBuy anymore.
• EE

  emmanuel ekeocha

  3 days ago
  5.0
  TD is exceptional at what he does. Every time I come in he’s the first to help me. He helped me figure out the type of pc I wanted to build and he helped me fix a few technical issues I had with it later down the line. Great guy!
• AP

  Anastasio Pavlou

  5 days ago
  5.0
  NAMAN AND JL were enormous at assisting me with my ring camera selection back in september much appreciated you guys rock ! sorry for the late review !!
• AP

  Agnes Park

  6 days ago
  1.0
  We love... no LOVED to shop at Bestbuy for game products, appliances and consoles... until today. Me and my husband picked up the Nintendo Switch 2 and another nintendo accessories, on our way to cashier, he was standing behind online order desk, asked if we are buying for it. First, his tone of voice sounded very irritated. We went to him and asked if we can purchase at this desk since it was under 'online pick up'. He didn't reply and went inside the storage, came out with the product. He asked what was our method of payment and then continued our transaction. No interactions or small talk whatsoever. We wondered if he was in rush for something, someone... no one. The store was dead quiet in gaming section. We didn't bother asking his name or what was his issue based on his voice of tone. If you ask me what was his name, Sales representative named Anton. Such disappointment of customer service.
• AA

  Aurora

  6 days ago
  1.0
  I called the store to ask if this location at Dufferin and Wilson had demo headphones to try on. The gentleman on the phone asked me to hold while he looks into my question. After listening to the clacking of his keyboard for over a minute, he replied "they do have headphones to try". I apparently got a call centre that had to research the answer. What happened to live customer service? This was of no help because an answer on screen is not as current as someone answering in store. So frustrating.