Best Buy

Reviews

• RS

  Ravin Don Sde

  5 days ago
  1.0
  No customer service, the staff talk to each other. Again you have to beg for help which crazy. I bought a monitor there the cx service was horrible. I also got my computer looked after again the service was horrible. I did a return stood there for 5 mins no looked after even though was there- they could have said hi let me call someone I work in mobile. A lady came and asked if i needed help- to myself I wouldnt be standing here waiting. This location needs train their staff in cx service cause cx service equals money. Funny I used to work at Best Buy over 10 years ago- things were different. Cx has gone down so much.
• AP

  Ahmet Peskir

  6 days ago
  1.0
  I had a very confusing and frustrating experience with Best Buy pickup policy. I placed an online order and went to pick it up in store. At pickup, I was asked for a physical ID, which I unfortunately realized I had forgotten at home. I clearly showed my order confirmation email on my phone, but the item was still not released to me. What I find extremely inconsistent is this: If you do not believe I am the owner of the order, how were you able to cancel my order on the spot? On what basis was that decision made? Even more confusing, I have previously picked up online orders for other people at this same location without any issues. This makes it feel like the rules change depending on the situation or the employee. “Manager Solmaz” assisted me, but instead of offering a reasonable solution, the process felt rigid and inconsistent. The policy application was unclear and unfair. Policies should be clear, consistent, and applied equally to everyone. This experience felt contradictory and disappointing.
• MC

  May Chiu

  Jan 4, 2026
  1.0
  I am disappointed with my experience at Best Buy. It feels as though I have been misled. To provide some context, we have made several purchases, including appliances, games, and consoles. On December 31st, while browsing, we realized we had not bought any games in some time, so we decided to make a purchase at Best Buy. We selected a game card, expecting to redeem it at the pickup area, but it turned out to be a receipt. Additionally, we believed we had purchased a game for the Nintendo Switch 1, only to later discover it was a downloadable game for the Switch 2, which is incompatible with our device. We checked online for compatibility but confirmed it was not usable with the Switch 1. We returned to the store to request a refund, exchange or store credit, but both the team lead at the store and online customer service informed us that there was nothing they could do. (There are no indications that we are unable to issue a refund, exchange, or store credit. The team lead "Edoardo" said " We should have known" extremely rude and unprofessional. BEST BUY DO BETTER...) As a result, we are left with a game that we cannot use, which cost $124.29. I will refrain from making future purchases at Best Buy. New Update as Jan 7, 2026: So..... Best Buy tells me to go back online to their return portal to get help, the exact place that informed us that there was nothing they could do. Did Best Buy bother to actually read that the online agent was not able to assist me?
• MB

  Mukesh Bhagat

  Dec 29, 2025
  1.0
  Very Disappointing and Misleading Experience I had a very frustrating experience with Best Buy. I spoke with Best Buy online/helpline support and dealt with Pablo Morales regarding a new phone plan. He clearly told me that the plan for the iPhone 17 Pro Max would be $79.80 after tax. I confirmed this at least 10 times, and I even have the call recording and a reference/case number as proof. Based on this confirmation, I went to the Downsview Best Buy location. After standing in a long queue for almost 2 hours on a heavy snowy day, I finally reached the counter—only to be told that no such plan exists and that the actual price was $100. What made it worse is that when I first explained the price while standing in line, I was told it was correct. After waiting for hours, they suddenly changed their answer. This shows a complete lack of coordination, honesty, and respect for customers’ time. The entire experience was misleading, poorly handled, and extremely disappointing. I wasted hours of my day, traveled in bad weather, and still walked away with nothing. Best Buy seriously needs to improve communication between their helpline and in-store staff and take responsibility for the information they provide to customers.
• PM

  Pamela Maduro

  Dec 26, 2025
  1.0
  I want to share the extremely disappointing experience I had today at the Best Buy Wilson Ave, North York branch. I recently upgraded my phone and was given two $200 gift cards. The agent who assisted me clearly instructed that I must return on Boxing Day to claim the gift cards, and that they could not be claimed on any other day. Boxing Day arrived along with a snowstorm. Despite the dangerous weather, my entire family and I still went to the store because we had additional purchases to make. I planned to buy a tablet for my second daughter, and both my husband and I needed to see it in person before buying. We also couldn’t leave our children at home because they are minors. So bringing the whole family wasn’t optional; it was necessary. When we arrived, the Assistant Team Lead told me the offer was “not available” and that I “should have checked online.” This was extremely upsetting because I was only doing exactly what their agent told me to do. Instead of understanding the situation, he was dismissive, rude, and didn’t even offer an apology. I felt like I was begging for something that was already promised to me. After I firmly explained that we travelled in a snowstorm with our children because of their instructions, he suddenly “did something” and handed me only a $100 card. He mentioned something about $150, but the only thing I received was $100. This inconsistency alone is unacceptable. I’ve been a Best Buy member for about four years now. I regularly purchase protection plans and shop at this location, and I’ve always trusted their service. But today, it felt like customers don’t matter at all. No apology, no accountability, and no empathy, especially after we travelled in dangerous weather because of their misinformation. The Assistant Team Lead even said, “Yeah, you should be informed,” as if the mistake was mine. What is going on? How is this the level of service Best Buy is offering loyal customers? I’m sharing this experience so others don’t go through the same thing. At the very least, customers deserve honesty, respect, and basic courtesy especially when they follow the instructions given by your own staff.

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