Best Buy

3.7
678 reviews

About

Electronics StoreHome Theater StoreCell Phone StoreComputer StoreVideo Game StoreAppliance StoreCamera StoreHome Automation ServiceOffice Supply StoreSchool Supply Store
Electronics store chain specializing in computers and accessories, mobile devices through Best Buy Mobile, TVs and home theatre, video games, and many other product categories. Customers can reserve products online and pick up in-store, or shop online and get free shipping on orders over $35. Best Buy Canada offers a Low Price Guarantee and a wide selection of the latest and greatest tech products. In-house Geek Squad Agents can take care of any technology issues, whether it’s repairing problems, protecting valuable devices, or providing extra perks with monthly home or business membership.

Details

  • DeliveryAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available

Location

Best Buy
767 Memorial Ave., Unit 1, Thunder Bay, ON
P7B3Z7, Canada

Hours

Reviews

3.7
678 reviews
5 stars
270
4 stars
169
3 stars
97
2 stars
28
1 star
114

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some employees received praise for their helpfulness, while others were criticized for rudeness and lack of knowledge.

Product Availability

Frequent complaints about discrepancies between online stock and in-store availability, leading to customer frustration.

Store Experience

Customers reported dissatisfaction with store layout changes and difficulty finding products, contributing to a negative shopping experience.

Online Ordering Issues

Numerous issues with online orders, including cancellations, lack of communication, and poor customer support.

Delivery Problems

Consistent complaints regarding delivery service, including delays and unprofessional behavior from delivery staff.
  • RD
    Reggie Duncan
    Dec 15, 2025
    5.0
    I've always received great customer service when I make a purchase The staff are knowledgeable about their products I'd recommend best buy Thunder bay
  • FG
    Feroz Gupta
    Dec 12, 2025
    1.0
    Very bad attitude of "Kaushal" at Bestbuy Thunder Bay. He doesnot know how to speak with customer.
  • ML
    Meagan Lamke
    Dec 3, 2025
    1.0
    Went in to update my phone plan, got told I couldnt update my plan without buying a new phone since all the plans were for new contracts. Called tbaytel to see what they could do and they were able to set me up with the plan I showed the employee. Extremely misleading, borderline criminal trying to upsell me like that after telling me they can get any deal tbaytell offers when the tbaytell employee on the phone was extreme friendly and more than happy to help me find a cheaper and better phone plan
  • SS
    sahil sharma
    Nov 26, 2025
    1.0
    I had a very disappointing experience with Kaushal. His behaviour was extremely rude and unprofessional towards customers. Instead of offering help or basic courtesy, he responded with an attitude that made the entire interaction unpleasant. Customer service should be about respect, patience, and understanding, but unfortunately, that was missing here. I hope management takes this seriously and ensures better service in the future.
  • SM
    Shabnam Mustak
    Nov 17, 2025
    5.0
    Amazing service by employee named aftab Super fast at getting everything done me and husband left the store happy and satisfied

Frequently Asked Questions About Best Buy

What types of pickup and delivery services does Best Buy Thunder Bay offer?

Best Buy Thunder Bay offers in-store pickup, curbside pickup, and delivery services.

Where is Best Buy Thunder Bay located?

It is located at 767 Memorial Ave., Unit 1, Memorial Plaza, Thunder Bay, ON P7B3Z7, Canada.