Business Details
About
Electronics StoreHome Theater StoreCell Phone StoreComputer StoreVideo Game StoreAppliance StoreCamera StoreHome Automation ServiceOffice Supply StoreSchool Supply Store
Electronics store chain specializing in computers and accessories, mobile devices through Best Buy Mobile, TVs and home theatre, video games, and many other product categories. Customers can reserve products online and pick up in-store, or shop online and get free shipping on orders over $35. Best Buy Canada offers a Low Price Guarantee and a wide selection of the latest and greatest tech products.
In-house Geek Squad Agents can take care of any technology issues, whether it’s repairing problems, protecting valuable devices, or providing extra perks with monthly home or business membership.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Hours
Reviews
3.7
678 reviews
5 stars
270
4 stars
169
3 stars
97
2 stars
28
1 star
114
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees received praise for their helpfulness, while others were criticized for rudeness and lack of knowledge.
Product Availability
Frequent complaints about discrepancies between online stock and in-store availability, leading to customer frustration.
Store Experience
Customers reported dissatisfaction with store layout changes and difficulty finding products, contributing to a negative shopping experience.
Online Ordering Issues
Numerous issues with online orders, including cancellations, lack of communication, and poor customer support.
Delivery Problems
Consistent complaints regarding delivery service, including delays and unprofessional behavior from delivery staff.
- RDReggie DuncanDec 15, 20255.0I've always received great customer service when I make a purchase The staff are knowledgeable about their products I'd recommend best buy Thunder bay
- FGFeroz GuptaDec 12, 20251.0Very bad attitude of "Kaushal" at Bestbuy Thunder Bay. He doesnot know how to speak with customer.
- MLMeagan LamkeDec 3, 20251.0Went in to update my phone plan, got told I couldnt update my plan without buying a new phone since all the plans were for new contracts. Called tbaytel to see what they could do and they were able to set me up with the plan I showed the employee. Extremely misleading, borderline criminal trying to upsell me like that after telling me they can get any deal tbaytell offers when the tbaytell employee on the phone was extreme friendly and more than happy to help me find a cheaper and better phone plan
- SSsahil sharmaNov 26, 20251.0I had a very disappointing experience with Kaushal. His behaviour was extremely rude and unprofessional towards customers. Instead of offering help or basic courtesy, he responded with an attitude that made the entire interaction unpleasant. Customer service should be about respect, patience, and understanding, but unfortunately, that was missing here. I hope management takes this seriously and ensures better service in the future.
- SMShabnam MustakNov 17, 20255.0Amazing service by employee named aftab Super fast at getting everything done me and husband left the store happy and satisfied
Frequently Asked Questions About Best Buy
What types of pickup and delivery services does Best Buy Thunder Bay offer?
Best Buy Thunder Bay offers in-store pickup, curbside pickup, and delivery services.
Where is Best Buy Thunder Bay located?
It is located at 767 Memorial Ave., Unit 1, Memorial Plaza, Thunder Bay, ON P7B3Z7, Canada.
What are the regular store hours for Best Buy Thunder Bay?
The store is open Monday to Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Does Best Buy Thunder Bay offer any technology repair services?
Yes, in-house Geek Squad Agents provide technology repair, protection, and membership perks for home or business.
What payment options are accepted at Best Buy Thunder Bay?
They accept American Express, Android Pay, Apple Pay, Cash, Financing, Mastercard, and Visa.
Can customers buy online and pick up their orders at Best Buy Thunder Bay?
Yes, customers can reserve products online and pick them up in-store with free shipping on orders over $35.
Is the store wheelchair accessible?
Yes, Best Buy Thunder Bay has wheelchair accessible entrance and parking, but does not have wheelchair accessible elevator.
What nearby places can I visit after shopping at Best Buy Thunder Bay?
Nearby you can visit Walmart Thunder Bay Supercentre for department store shopping, Staples Thunder Bay for office equipment and furniture, and Pizza Hut for pizza and quick meals.
Are there photography services near Best Buy Thunder Bay?
Yes, nearby Walmart Photo Center and Photos Unlimited Portrait Studios offer photography services.
Where can I find office supplies close to Best Buy Thunder Bay?
Staples Thunder Bay and Staples Print & Marketing Services are nearby and provide office supplies and printing services.