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Best Buy Express

4.5
(399 reviews)

Business Details

221 Glendale Ave Unit 16, St Catharines, ON
L2T 2K9, Canada
(905) 684-2370

About

Electronics StoreCell Phone StoreTelecommunications Equipment SupplierComputer StoreHome Theater Store
Welcome to Best Buy Express, where technology meets connectivity. Our stores across Canada are the result of a strategic partnership between Best Buy and Bell Canada, blending the best in tech retail with cutting edge telecommunications services. Step into our stores to discover the latest tech offerings from Best Buy, complemented by the great services and expertise of Bell, Virgin Plus, and Lucky Mobile.

Location

Best Buy Express
221 Glendale Ave Unit 16, St Catharines, ON
L2T 2K9, Canada

Hours

Reviews

4.5
399 reviews
5 stars
308
4 stars
39
3 stars
24
2 stars
5
1 star
23

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the staff for their exceptional customer service, highlighting their friendliness, knowledge, and willingness to help.

Product Knowledge

Many reviews noted the staff's extensive product knowledge, which helped customers make informed decisions about their purchases.

Efficiency

Customers appreciated the quick and efficient service, with many mentioning how fast their transactions were handled.

Positive Experiences

Overall, the majority of reviews reflected positive shopping experiences, with specific mentions of staff members who went above and beyond to assist.

Mixed Feedback

A few reviews mentioned negative experiences, particularly regarding a specific staff member's attitude, indicating inconsistency in service quality.
  • JP
    Joey Piscos
    Feb 18, 2026
    5.0
    I had an excellent experience at Best Buy Pen Centre! The store was clean, well-organized, and easy to navigate. The staff were friendly, knowledgeable, and genuinely helpful without being pushy. They took the time to answer my questions and helped me find exactly what I needed at a great price. Checkout was quick and smooth, and I really appreciated the professional service. It’s clear the team cares about customer satisfaction. I’ll definitely be coming back and would highly recommend this location to anyone looking for great tech and great service!
  • ST
    Steven Tran
    Feb 17, 2026
    5.0
    Best place for all devices from phones to gaming devices and the customer service is amazing . I’m never disappointed coming here, always leaving feeling happy and satisfied. Best Best Buy ever!
  • HC
    harshkumar chaudhary
    Feb 15, 2026
    5.0
    I had a great experience shopping at Best Buy! The staff were friendly, knowledgeable, and helped me find exactly what I needed without any pressure. The store was clean, well-organized, and had a wide selection of electronics at competitive prices. Checkout was quick and smooth, and I really appreciated the helpful advice I received about choosing the right product. I’ll definitely be coming back here for future tech purchases — highly recommend!
  • CK
    Cheryl Kuai
    Feb 15, 2026
    1.0
    Customer service was terrible. I asked whether they can price match Amazon. The sales person just said “we don’t do that” without even checking. I have to show her the Best Buy policy for her to just take a look whether the Amazon price I have qualifies for the price match. She was also very upset and mean the entire time. Will not return anymore.
  • GS
    Genie Pearl Sazon
    Feb 8, 2026
    5.0
    Big thanks to AJ! He helped us with multiple transactions, including purchasing an iPad and Apple Pencil, and also assisted us with switching our service provider. AJ was very patient, knowledgeable, and took the time to explain everything clearly. The whole process was smooth, easy, and never felt rushed. We really appreciated how organized and helpful he was from start to finish. Excellent customer service—highly recommend asking for AJ if you’re at Best Buy!

Brand Certified Facts from Best Buy Express

Best Buy Express partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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