Best Buy Express

Reviews

• JJ

  Joanne

  Jan 4, 2026
  1.0
  The staff was unprofessional. My friend would like to change the phone plan. He said that he needed to check the message on his phone. Then, he took the phone and walked away without letting us know. Of course we could not know what he did with our phone. He came back and just removed the phone case in front of us. After he knew that we are actually using esim, which he did not even asked, he blamed him” YOU SHOULD HAVE TOLD ME.” This is rude and unprofessional. He was disrespectful to the customers. The guy was exactly the same as the 1star comments described below.
• LD

  Lebon D'mello

  Dec 31, 2025
  1.0
  I went into Best Buy to buy a couple of items and had one of the worst checkout experiences I’ve had in a store. The cashier a very short salesperson aggressively pushed a $35 phone plan by shoving paperwork in my face. When I clearly said I wasn’t interested, she stopped my checkout entirely and walked away, leaving me standing there. When I asked what was going on, she claimed she was “already helping someone else,” even though she was the one who approached me. Another associate tried to help me, and she openly told them not to bother because I “just wanted to buy” and that they should “go make sales in the front.” This was said while she was joking and laughing, which was incredibly disrespectful. Refusing to help a customer because they won’t sign up for a phone plan is unacceptable. I felt dismissed, judged, and treated like I wasn’t worth basic service. This wasn’t sales it was rude, lazy, and unprofessional behavior that management should absolutely be aware of.
• PO

  Pulkit Ohri

  Dec 30, 2025
  1.0
  Absolutely horrifying experience. I purchased a new phone on Saturday that required my number to be ported to Bell. I was given a temporary number meanwhile. The new port-in request couldn't be completed because apparently one of the best buy express employees had done a typing error while typing my number, which is honestly fine by me. The next day, I spent hours visiting and talking to Bell only to figure out the error committed and I was advised to visit Rogers again. I did that but my previous service provider can't access my number anymore. I revisited this Best buy express on Tuesday. Now I am informed Bell assigned my number to someone else, a number that I had for more than 6 years. I am even expected to visit my old service provider and take up this issue with them again. I can agree that error can be committed anytime, but the manner of resolution has been horrible and embarrassing. The manager decided to walk past me, completely aware of the situation, showing zero courtesy. Their employee currently dealing with me also is accommodating other customers because he appears clueless on how to proceed with this further!
• RL

  Ramona Lall

  Dec 27, 2025
  2.0
  Went to Best Buy Express on Dec 27. Firstly i understood it was busy. I went in and knew what I was getting which was a laptop case and i needed to ask a worker to get it for me. She has me waiting 5 minutes for her just standing and looking at papers … now that i understand but tell me why when she finally comes to me she gets a call and on her phone and she takes it and has me waiting for another full 5 minutes, she was promoting a sale to someone she knew, unfortunately I did hear the conversation as she took the call in front of me then when she hung up mentioned “I’m sure you heard of the promotion. What carrier are you with?” She asked and I answered then said I wasn’t interested. She apologized but it was just disappointing standing there waiting for her then having to mention a deal she was talking about on the phone and it just made me disappointed with the service.
• AB

  A Reasonable Bargain

  Dec 10, 2025
  1.0
  I visited this Best Buy Express location on Black Friday afternoon for a simple online order pickup. What should have been a quick, in andl out transaction turned into an hour long ordeal of deceitful sales practices and shockingly poor customer service. ​The sales associate, to his credit, initiated a conversation about my current mobile service and contract status, a perfectly reasonable query, as it led to a discussion about current promotions. My interest was piqued by what sounded like an exceptional deal: a small $5 increase to my current monthly bill for a Pixel 10 Pro, a $200 Best Buy gift card, and a case. ​And this is where the fun began. ​After being coerced into signing the necessary documents under the impression that this stellar deal was secured, the associate suddenly announced he was unable to provide the $200 gift card. Not long after that, the promised $5 monthly increase magically ballooned into a $15/month increase. ​Had I been presented with the actual term, a significantly higher monthly cost and no gift card, I would have politely declined and saved my valuable Black Friday time. Unfortunately, at this point, we were too far in the process (a testament to the effectiveness of their high-pressure tactics), and I was essentially forced to agree to the higher amount and forfeit the promised gift card. ​The environment during this entire process was equally appalling. The store felt less like a reputable electronics retailer and more like a chaotic fish market. I was constantly being bumped, unnecessarily touched, and practically yelled over while waiting. The store's "management" seemed to consist of an individual who spent the majority of his time loudly laughing and making jokes instead of actually helping his overwhelmed staff or developing any semblance of order. ​To top off this delightful experience, I was informed of a genuinely bizarre store policy: they are required to open a brand new, sealed phone to "ensure it's working" before the customer leaves. I'm sorry, but this is an utterly preposterous policy. By opening the sealed box, you are effectively destroying the "new" value of the device, which is a right that should belong to the customer, not an aggressive sales mandate. ​When I attempted to reasonably explain my objection to the Store Manager, he immediately talked over me and refused to listen, repeatedly overriding my concerns with what I can only assume he thought was authority. I understand it was a busy day, but basic human decency and respect should not be casualties of Black Friday. ​When his refusal to cooperate became evident, I asked the manager to simply cancel the entire transaction and leave my service as it was. His response? An unbelievable, "You won't be doing this today, I'm not returning it." ​The sheer arrogance and lack of professional conduct displayed by the individual in a leadership position are astounding. Best Buy, you absolutely need to investigate the practices and leadership at this specific location. ​Having worked in the customer service industry for many years, I can confidently say that if I had ever treated a customer with such disrespect and disdain, I would have been promptly dismissed. The fact that this individual holds a managerial role is a serious reflection on your company's standards. I would be more than happy to offer some complimentary customer service training to your colleagues, as it seems to be desperately needed. ​Do better, Best Buy. End of story.

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