Best Buy

Reviews

• HB

  Healing Brown Bear

  Oct 31, 2025
  5.0
  Shout out to Josh who helped with an Apple Watch purchase today. Speedy, friendly, and exactly what we needed. 11/10 Great customer service. It’s a rare treat to have customer service experience that’s worth going into a brick & mortar for these days, versus just ordering what you want online.
• LW

  Luke Wardell

  Sep 29, 2025
  1.0
  Went in to buy a pair of headphones - Logitech G773 - as they were advertised as on sale for 50 dollars off, so 149.99. When they rung it up it showed as the normal 199.99 as well as tax. I showed them the sale from the shelf and they refused to honour it "because it was the wrong colour" (they were white but the online store set black as default) despite it being the same model and everything. The link event went to the store page of the headphones.
• RR

  Ross

  Sep 4, 2025
  1.0
  Took my laptop into Geek Squad to do a virus check, after my email was hacked. I was very specific to them about saving photos and documents and they assured me ALL would be saved. I got it back and EVERYTHING was lost. They openly admitted that they screwed up. After complaining loudly they sent my laptop out for a data recovery and stated that it would just be a week or two. 8 WEEKS LATER, no laptop, the only communications were after I called them. All calls are routed to a central office, who refuse to take complaint calls and promise that someone will contact me shortly. I would NOT recommend this store or company to anyone. I am still trying to track down my computer.
• RB

  R B

  Aug 28, 2025
  2.0
  Customer service was awful went to the return counter to have someone help me get a laptop. Of the 4 people standing there one of them said they would send someone back. Waited 10 minutes no one came back. Received help from Ty he was very fast and helpful. Was really disappointed about the response from other staff.
• PN

  pam n

  Jul 17, 2025
  2.0
  I enjoy the excitement of being in a big store filled with electronics, which can be fun to look at all the gadgets I aspire to one day own and to see all the new technologies available, but this experience always quickly turns into disappointment. There is never any employees around to ask for assistance besides the one cashier who is busy checking out customers' items. It takes forever to pay and get out. There is only ever ONE cashier working, while several Geek Squad members chat amongst themselves. The last time I was here, I went with my sister and we needed one item for a present for Father's Day. We had no help finding the item, which thankfully was not one of the many items locked behind glass. If it were, we probably would still be there, waiting for assistance. There was, of course, ONE cashier (the only employee we ever saw in that huge store) who was busy answering a ton of questions from a customer, who really should have been assisted by an employee on the floor instead of holding up the line, but I don't even know if there was more than one employee working. The store is run extremely inefficiently. The tills where you used to cash out are all closed now with a bunch of products just stocked on top and all around them. You have to go to the Customer Service area that now doubles as the check out. Such a waste of space and money for tills that aren't being used. The cashier, when you do eventually get to them, was not knowledgeable on the product we were inquiring about (a Ring Doorbell camera) and didn't seem interested in finding out the answers (possibly because there was no one else to ask), she seemed overworked and probably underpaid. The process of paying is a nightmare in every way.

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