Best Buy

Reviews

• IR

  Iman Roghanian

  4 days ago
  2.0
  I want to share my experience with Best buy customer service team. When we are purchasing any items in this company they offer extra coverages that we need to pay for, but farther we need to get those services that we already have paid for, they start excusing about Our inalienable rights. I've had worst experience with Best buy customer service and here I share with others because they should not get advantage & abuse the people's trust anymore.
• YS

  yusef sharifi

  5 days ago
  1.0
  Dear Best Buy Team, I would like to share my recent experience at one of your store locations on Yonge Street. I waited for about 20 minutes and asked a Persian-speaking staff member three times to call someone to help me. I was looking to buy an Xbox or a PlayStation 5 as a birthday gift for my daughter, and I was there with my family. Unfortunately, no one came to assist us. In the end, I had to leave the store feeling disappointed and embarrassed in front of my wife and daughter. This was supposed to be a special moment for us, but no one was available to guide or help us. Before leaving, I even thanked the staff member, although no assistance was provided. I hope you take this feedback seriously and improve your customer service so that other customers do not have the same experience. Thank you for your time. Sincerely,Yousef
• BF

  behrooz fekri

  Mar 24, 2026
  1.0
  Recently, Virgin introduced an offer for new customers: $27 per month for 80GB of data, along with a $100 Best Buy gift card. On March 23, I visited Best Buy to sign up for a Virgin line and data plan. However, during the registration process, the representative did not mention the $100 gift card at all and told me the offer had ended. When I showed the offer myself, they seemed surprised and said they needed to check with their manager. After doing so, I was told that since it was the last day, they could only offer a $75 gift card. My question is: if the offer is clearly $100, why was I offered only $75? Nowhere in the offer does it state that the gift card amount is variable or could be less than $100. If that had been clearly mentioned, I would have had no issue. What makes this more confusing is that my friend received the exact same offer with the full $100 gift card later that same day at 8 PM. This raises serious concerns. If this offer exists, why is it not applied consistently to all customers? Why is it not mentioned to some customers, while others receive the full benefit? What kind of policy is this, where the offer seems to change depending on the situation or the person? Honestly, it feels as if the Best Buy representative is giving the offer out of their own pocket rather than it being an official promotion—which is simply not acceptable.
• JL

  John Liu

  Mar 21, 2026
  5.0
  I visited Best Buy today to purchase a mouse, keyboard, and USB accessories. The staff member, Sahame (a gentleman), was extremely patient, knowledgeable, and professional throughout the entire process. He took the time to answer all my questions and made sure I felt confident about my purchase. His excellent customer service made my shopping experience very enjoyable. I truly appreciate his help and would highly recommend him to anyone visiting the store. Thank you again, Sahame!
• AA

  Andrew Ali

  Mar 6, 2026
  1.0
  EDIT: March 13th - Store management has fully resolved this issue with care and understanding! Purchase date: March 2 – Richmond Hill Best Buy I walked into this Best Buy location looking for a simple finance-to-own laptop purchase and left unknowingly enrolled in a financing program that was never properly explained to me. I feel completely misled by my experience financing a laptop here. I specifically went into this purchase wanting a straightforward finance-to-own arrangement. As a small business owner, my cash flow can vary, so having the flexibility to put larger amounts toward an open financing balance when I’m able is important to me. That flexibility was taken from me without my knowledge. I made it very clear during the sale that I did not want a lease-style program, subscription model, or any additional warranty products attached. I explicitly stated that I planned to open the laptop as soon as I got home, repaste it, and purchase Lenovo’s own warranty separately. That should have made it obvious that I was looking for a simple finance-to-own arrangement where ownership terms mattered. Despite this, I was enrolled in Best Buy’s “Monthly Subscription” financing program through Fairstone. The structure of this program was never properly explained during the sale. It was not made clear that this 36-month option is fundamentally different from the 3, 9, or 12-month financing plans Best Buy commonly offers. I’ve financed several things through Best Buy before and have never encountered anything like this. The transaction itself was handled extremely casually. I was not properly walked through documentation outlining payment expectations, the “Keep-the-Tech” balance at the end of the term, or the structure of the plan. I was not even asked for valid ID because the associate said they “trusted” me. For a third-party credit agreement, that level of carelessness is unacceptable. We left the store under the impression that this was simply a 36-month, 0% window where the laptop could be paid off at our own pace. Only later, after reviewing the agreement, did it become clear that this program requires monthly payments and operates very differently from how it was presented. I now feel stuck with a financing arrangement I did not properly agree to. I made decisions after leaving the store based on the understanding that I had entered a normal finance-to-own agreement. I opened the machine and began working on it because I believed I owned it in the straightforward sense that was presented at the time of sale. To make matters worse, this was the Richmond Hill location, which is far out of the way for me, and the laptop was only in stock there. I went out of my way for this purchase and relied on the information provided during the sale. When a transaction involves a third-party credit agreement through Fairstone, the financing structure and payment obligations should be clearly explained before a customer agrees to anything. Financing disclosure is a basic consumer protection expectation, and that level of transparency was completely absent here. Anyone considering financing at this location should take the time to carefully review every document themselves before agreeing to anything. Because this involved a third-party credit agreement through Fairstone, I would expect proper disclosure of the financing structure and obligations before a customer leaves the store. If management would like to reach out to discuss this situation further, I would be open to that conversation.