Business Details
About
Electronics StoreHome Theater StoreCell Phone StoreComputer StoreVideo Game StoreAppliance StoreCamera StoreHome Automation ServiceOffice Supply StoreSchool Supply Store
Electronics store chain specializing in computers and accessories, mobile devices through Best Buy Mobile, TVs and home theatre, video games, and many other product categories. Customers can reserve products online and pick up in-store, or shop online and get free shipping on orders over $35. Best Buy Canada offers a Low Price Guarantee and a wide selection of the latest and greatest tech products.
In-house Geek Squad Agents can take care of any technology issues, whether it’s repairing problems, protecting valuable devices, or providing extra perks with monthly home or business membership.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Hours
Reviews
3.8
1,043 reviews
5 stars
438
4 stars
282
3 stars
137
2 stars
44
1 star
142
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customer service experiences are inconsistent, with some staff providing excellent assistance while others are reported as unhelpful or rude.
Communication Issues
Customers expressed frustration over the inability to contact the store directly, often being redirected to a call center with unhelpful responses.
Product Knowledge
Staff knowledge varies significantly; some employees are praised for their expertise, while others are criticized for lacking basic product information.
Stock Availability
Many customers noted that the store often has limited stock on popular items, leading to disappointment when products are unavailable.
Positive Experiences
Despite the issues, several customers highlighted positive interactions with specific employees who went above and beyond to assist.
- GDGods Daughter1 day ago5.0Amanda is AMAZING!!!! Amazing customer service and deserves major recognition. Thank you for your wonderful and above and beyond service :)
- MLmazy lynn6 days ago5.0Don a helper was absolutely amamzing and helped, gave us every possible option that was available so helpful, listened to everything amazing and made sure we had all the proper information
- LLLifestyleDec 23, 20255.0They were attentive and very helpful and provide assistance as much as needed
- SFSheila FergusonDec 16, 20255.0I went into the store not having a lot (if any) knowledge of the items I went in for. Thanks to James, who was extremely patient and very helpful, I was able to get exactly what I needed.
- KMKrista MarieDec 10, 20252.0Purchased a 32 inch 5 days ago, along with pre paid visas & gift cards. Cashiers was, after a few minutes an employee showed up to help. Obviously didn't work cash because he struggled for a few minutes to help me get gift receipts. What should have taken a couple minutes ended up taking nearly 15 from line up to walk out. I was flushed enough not to notice I was over charged by $20+ on the TV that was $149.99 + envo fee+ hst. I was charged $169.99. I have been contacting best buy for 3 days now. No call back. The store does not take calls, So you are directed through a call center. I would simply go back in but I do not live close. Definitely not recommending this place , especially since they could not bother to help me with being overcharged.
Frequently Asked Questions About Best Buy
What are the store hours for Best Buy in Peterborough?
Best Buy in Peterborough is open Monday to Saturday from 10:00 AM to 8:00 PM, and on Sundays from 11:00 AM to 6:00 PM.
Does Best Buy Peterborough offer in-store pickup?
Yes, you can reserve products online and pick them up in-store at Best Buy Peterborough.
Can I order online and get delivery from Best Buy Peterborough?
Yes, Best Buy Peterborough offers delivery services for online orders.
What payment methods does Best Buy Peterborough accept?
Best Buy Peterborough accepts American Express, Android Pay, Apple Pay, Cash, Financing options, Mastercard, and Visa.
Does Best Buy Peterborough have services for technology repair and support?
Yes, the store has in-house Geek Squad Agents who provide repair, protection, and tech support services.
Is Best Buy Peterborough wheelchair accessible?
Yes, Best Buy Peterborough has wheelchair accessible entrances and parking but does not have a wheelchair accessible elevator.
Where is Best Buy located in Peterborough?
Best Buy is located at 1101 Lansdowne St. W, Peterborough, ON, K9J7M2, Canada.
What shopping centers are near Best Buy Peterborough?
Nearby shopping centers include Parkway Place Mall and Peterborough Crossing, offering additional retail and dining options to explore before or after your visit to Best Buy.
Are there any dining options near Best Buy Peterborough?
Yes, there are several restaurants nearby such as WingsUp!, Royal Paan, Shoeless Joe's Sports Grill, and Philthy Philly's, where customers can enjoy a meal close to Best Buy.
What fitness and wellness services are available near Best Buy Peterborough?
Edge Strength & Conditioning gym and Back to Balance Chiropractic, Health & Wellness are nearby, providing fitness and wellness options for customers visiting the area.