Business Details
About
Electronics StoreHome Theater StoreCell Phone StoreComputer StoreVideo Game StoreAppliance StoreCamera StoreHome Automation ServiceOffice Supply StoreSchool Supply Store
Electronics store chain specializing in computers and accessories, mobile devices through Best Buy Mobile, TVs and home theatre, video games, and many other product categories. Customers can reserve products online and pick up in-store, or shop online and get free shipping on orders over $35. Best Buy Canada offers a Low Price Guarantee and a wide selection of the latest and greatest tech products.
In-house Geek Squad Agents can take care of any technology issues, whether it’s repairing problems, protecting valuable devices, or providing extra perks with monthly home or business membership.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Hours
Reviews
3.7
2,735 reviews
5 stars
1,088
4 stars
721
3 stars
330
2 stars
160
1 star
436
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, many customers reported poor service, long wait times, and unprofessional behavior from staff.
Product Availability
Customers frequently noted issues with low stock and discrepancies between online listings and in-store availability, leading to frustration.
Store Experience
The shopping experience varied significantly, with some customers appreciating the store's atmosphere and organization, while others criticized the lack of assistance and unkempt conditions.
Returns and Policies
Many customers expressed dissatisfaction with the return policies and the handling of warranty issues, indicating a lack of clarity and support from staff.
Employee Knowledge
While some employees were recognized for their expertise and product knowledge, others were described as dismissive or uninformed, impacting the overall shopping experience.
- KKKevin2 days ago1.0They apparently hired a bunch of new mobile sales on commission. The chubby South Asian lady is only interested in recommending me the more expensive options and didn't give a Dan about what I need/what I said to her/what I showed her as Koodo offerings. Then she refused to waive the $80 connection fee, then trying to sell the phone protection plan at me. I took my lunch break to go there and was hoping it will be 30 mins. Took me 1.5 hrs. Had to pay the $80 connection fee simply because running late & not worth my time visiting another store for $80 savings.
- KMKoshin mNov 17, 20251.0Don’t buy their warranty. I sent my controller in over six months ago, and now they’re claiming they never received it! It’s a total scam. They send you emails saying a supervisor will look over the claim and they never do what a rip off now I can’t even get my controller back ! Don’t buy a controller at this Best Buy it’s a complete joke. I still have the tracking number with ups that says received in Brampton.
- TCTyler CybulskiNov 13, 20251.0I spent 15-20 minutes in store searching for two different products and not once was I offered help. The salespeople on the floor are experts at avoiding interactions. I’ll be giving my money to Amazon. Thanks.
- GGGuriNov 9, 20252.0The people working at the cash/customer service desk, not professional at all. I saw one of the girl, serving customers, while chewing gum. I think her name was Rawaa(not sure) but this is not professional. You guys are the face of the company, at least present yourself as a professionals.
- FHFa HNov 3, 20251.0I stopped by to buy a laptop, and while the purchase itself was simple, I ended up waiting more than 40 minutes just for someone to bring it out from the back. The employee who helped me get the laptop was kind and professional but trying to find someone actually bring it to me was ridiculous even for him. It just felt like the process was very slow and disorganized for something that should’ve been quick. Hopefully, the store can work on improving how they handle product purchases so customers don’t have to wait so long.
Frequently Asked Questions About Best Buy
What are the store hours for Best Buy at 380 Coventry Rd., Ottawa?
The store is open Monday to Saturday from 10:00 AM to 8:00 PM, and on Sundays from 11:00 AM to 6:00 PM.
Does Best Buy offer in-store pickup for online orders?
Yes, Best Buy offers in-store pickup allowing customers to reserve products online and collect them at the store.
Can I get my electronics repaired at Best Buy Coventry Rd. store?
Yes, the store has in-house Geek Squad Agents who can handle repairs and technical support for your devices.
What delivery options does Best Buy provide?
Best Buy offers delivery services, including free shipping on orders over $35.
What payment methods are accepted at Best Buy in Ottawa?
The store accepts American Express, Android Pay, Apple Pay, Cash, Financing, Mastercard, and Visa.
Is the Best Buy store at 380 Coventry Rd. wheelchair accessible?
Yes, the store has wheelchair accessible entrance and parking, but no wheelchair accessible elevator.
Where is Best Buy located in Ottawa?
Best Buy is located at 380 Coventry Rd., Ottawa, ON, K1K2C6, next to Linx Stadium.
What are some nearby places I can visit before or after shopping at Best Buy at Coventry Rd.?
You can visit Canadian Tire for department store shopping, enjoy a coffee break at Starbucks Canada nearby, or check out Enbridge Gas Distribution Inc if you need gas or energy services.
Are there food options close to Best Buy at 380 Coventry Rd.?
Yes, The Magic Fryer fast food restaurant and diner is nearby, offering convenient meal options before or after your visit.
Are there community or professional services near Best Buy Coventry Rd. that customers might want to know about?
Nearby services include United Way East Ontario for community support, Site-Secure Software and Valley Associates for home security services, and Ottawa IT Support - Symple IT Solutions for IT business services.