Business Details
About
Electronics StoreComputer Repair ServiceCell Phone Repair Shop
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Details
- DeliveryAvailable
Location
Hours
Reviews
3.7
1,541 reviews
5 stars
738
4 stars
276
3 stars
139
2 stars
70
1 star
318
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some staff are praised for their helpfulness while others are criticized for being rude or unhelpful.
Staff Knowledge
Several customers noted that while some employees were knowledgeable, others lacked product knowledge and were unable to assist effectively.
Waiting Times
Long waiting times for service, especially at the Genius Bar, were frequently mentioned as a significant issue.
Product Issues
Customers expressed frustration with product issues and the perceived inadequacy of AppleCare coverage for repairs.
Store Management
Concerns about poor management and organization within the store, leading to confusion and dissatisfaction among customers.
- JHJenna Hong5 days ago5.0i had a really great experience with donavon yesterday, he was incredibly knowledgeable and helped me look through the various iPhone models to decide which one was best for me. he took care in answering my questions and i never felt rushed throughout the process which is really important with big decisions like this. i really appreciated his help and positive energy. thanks donavan :)
- AAAlexOct 30, 20251.0Rude service from one of their employees this afternoon.
- DKDanylo KryviakOct 26, 20252.0Had unsuccessful experience with repairing iPhone. People oriented personal, but behind the “curtains” they didn’t really want to repair iPhone 13 Pro, because “it’s old one”. We were recommended to replace it for the same model for extra $600, or buy with new one with them or with current mobile provider. The real issue was a little bit water in charge socket of phone, that was fixed for $45.
- MSMoctar SarrOct 20, 20251.0I oftentimes wonder if this store is worth visiting. I visited twice in the past month and the service was absolutely not there. On both occasions they merely took the time to answer my questions and I left with the impression that they wanted me to just leave. I came in again today with the hope of having a better service but nope, I was left hanging in there alone and having my questions rushly answered. A drastic change from my visit last year.
- TPTirth PatelOct 13, 20251.0One of the worst store ever of apple i had gone for purchasing iPhone 17 pro and airpods 3 pro but they were not helpful and they where giving unethical excuse also having valid id of other province they where telling that they do not accept the other id province .why ...? This is first ever store told me that other province id won't work in ontario .it was worst ever experience in apple rideau.
Frequently Asked Questions About Apple Rideau
What products can I find at Apple Rideau in Ottawa?
You can shop for iPhone, Mac, Apple Watch, iPad, and more at Apple Rideau. Specialists are available to answer questions and assist with setup.
What kind of technical support does Apple Rideau provide?
Apple Rideau offers technical support at the Genius Bar to help with Apple product issues and repairs.
What are the regular store hours for Apple Rideau?
Apple Rideau is open Monday to Saturday from 10:00 AM to 9:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
Are there any special holiday hours I should be aware of at Apple Rideau?
Yes, Apple Rideau has special holiday hours such as opening at 12:30 PM on November 11, 8:00 AM on November 28, and reduced hours on December 24 and 31. The store is closed on December 25 and January 1.
Does Apple Rideau offer in-store shopping and pickup options?
Yes, Apple Rideau provides in-store shopping, delivery, and in-store pickup services.
How can I contact Apple Rideau for inquiries or support?
You can contact Apple Rideau by phone at +1 613-688-5575 or email at rideaucentre@apple.com.
Where is Apple Rideau located?
Apple Rideau is located at 50 Rideau Street, Ottawa, ON, postal code K1N 9J7, Canada.
What nearby stores can I visit around Apple Rideau?
Nearby you can find clothing stores like October's Very Own and Harry Rosen Inc., as well as the mobile phone store Tbooth Wireless and sporting goods store Sens Store.
Are there other mobile phone and electronics stores near Apple Rideau?
Yes, Tbooth Wireless is a nearby mobile phone store and telecommunications company, and there are multiple other electronics stores in the area.
What other shopping options are available near Apple Rideau for fashion and beauty products?
Nearby, you can visit fashion stores like Aritzia and Indochino for clothing, as well as MAC Cosmetics for beauty supplies.