Customer Service
Feedback indicates a significant inconsistency in customer service quality, with some employees praised for their helpfulness while others were described as rude or dismissive.
Wait Times
Many customers reported long wait times for service, even with appointments, leading to frustration.
Product Knowledge
Several reviews highlighted a lack of product knowledge among staff, resulting in incorrect recommendations and unsatisfactory assistance.
Repair Issues
Customers expressed dissatisfaction with repair services, citing delays and poor handling of issues, particularly regarding device diagnostics and repairs.
Positive Experiences
Despite negative feedback, there were numerous positive experiences noted, particularly with specific employees who provided excellent service.