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Apple Bayshore Shopping Centre

3.5
(1599 reviews)

Business Details

100 Bayshore Drive, Ottawa, ON
K2B 8C1, Canada
(613) 288-7950
https://www.apple.com/ca/retail/bayshoreshoppingcentre

About

Electronics StoreComputer Repair ServiceCell Phone Repair ShopApple
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.

Details

  • DeliveryAvailable

Location

Apple Bayshore Shopping Centre
100 Bayshore Drive, Ottawa, ON
K2B 8C1, Canada

Hours

Reviews

3.5
1,599 reviews
5 stars
755
4 stars
242
3 stars
125
2 stars
74
1 star
403

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service quality, with some employees praised for their helpfulness while others were described as rude or dismissive.

Wait Times

Many customers reported long wait times for service, even with appointments, leading to frustration.

Product Knowledge

Several reviews highlighted a lack of product knowledge among staff, resulting in incorrect recommendations and unsatisfactory assistance.

Repair Issues

Customers expressed dissatisfaction with repair services, citing delays and poor handling of issues, particularly regarding device diagnostics and repairs.

Positive Experiences

Despite negative feedback, there were numerous positive experiences noted, particularly with specific employees who provided excellent service.
  • GC
    ghania chamieh
    3 days ago
    4.0
    It's a great place to have fun. I hope there's more variety of halal food in the restaurants section. And I hope they open a playground for kids with special prices☺️.
  • PC
    Pierre C.
    Feb 9, 2026
    1.0
    Went to by an Apple Watch on the afternoon Feb. 8. The salesman stationed at the watch section wa so indifferent and misogynistic towards my wife (the person who the watch was for) that we walked away. I’ll be calling management today to complain and will spend my money online, where the service is better (incredibly!). Bricks and mortar retail is dying, if you cannot train your staff to offer personalized service you are eating your money.
  • TH
    Tristan Hall
    Feb 2, 2026
    1.0
    I have been in 3 times for an iPhone16 that is emitting a chemical/acetone smell from the charging port. They keep running diagnostics on the battery performance and going no further, stating the battery is in good health. This is a safety issue and they are inept at dealing with it. This phone is 9 months old, this should not be happening.
  • AA
    Aytch
    Jan 30, 2026
    5.0
    Khadeja was absolutely amazing — knowledgeable, patient, and genuinely helpful. She made the whole Apple experience smooth and stress-free. Employees like her make a real difference. She truly deserves a raise and recognition. Apple is lucky to have her!
  • FC
    Francine Cloutier
    Jan 22, 2026
    1.0
    I had the worst experience in this store. I went in on a Wednesday night around 6:30 pm. I just got about 3 steps in the door when this girl approached me. I told her I just bought an apple computer and I had two things that I wasn’t sure how to do. She said you need to take the course. I said I live at the other end of the city. I just have two questions and she informed me that I needed to take the course. Then I told her I need to talk to someone about my phone. She then said all the techs were fully booked. When I looked around the store there were 5 employees walking around and 2 customers in the store at that time. I left very unhappy. I should’ve ask to see the manager. I never had a problem in that store, but it takes one person to treat you like you don’t belong to ruin what could of been a good experience.

Brand Certified Facts from Apple Bayshore Shopping Centre

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Certified February 22, 2026Yext Knowledge Graph
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