Business Details
About
Electronics StoreHome Theater StoreCell Phone StoreComputer StoreVideo Game StoreAppliance StoreCamera StoreHome Automation ServiceOffice Supply StoreSchool Supply Store
Electronics store chain specializing in computers and accessories, mobile devices through Best Buy Mobile, TVs and home theatre, video games, and many other product categories. Customers can reserve products online and pick up in-store, or shop online and get free shipping on orders over $35. Best Buy Canada offers a Low Price Guarantee and a wide selection of the latest and greatest tech products.
In-house Geek Squad Agents can take care of any technology issues, whether it’s repairing problems, protecting valuable devices, or providing extra perks with monthly home or business membership.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Hours
Reviews
3.7
932 reviews
5 stars
377
4 stars
258
3 stars
103
2 stars
49
1 star
145
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including long wait times, unhelpful staff, and rude interactions.
Inventory Issues
Customers frequently reported discrepancies between online inventory and actual stock in-store, leading to frustration and wasted trips.
Staff Knowledge
Several reviews indicated a lack of product knowledge among staff, resulting in misinformation and inadequate assistance.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their helpfulness and professionalism, indicating that service quality can vary.
- MAMoh Ahmed1 day ago1.0All of their employees say something completely different. We had gone multiple times, and asked them questions about our broken vacuum, and each employee would tell us something different.
- LLLaura LewisJan 4, 20265.0Easy to find parking. Associate asked if I needed any help within 1 min of entering. She answered all of my questions.
- MGMehdi GhiadiDec 28, 20251.0Expérience très frustrante au magasin Best Buy d’Orléans (chemin Mer Bleue). Commande en ligne pour une TV Roku 43". Lors du retrait, on m’a remis une 40" par erreur. Après être revenu au comptoir, j’ai dû parler à 3 employés différents, et chacun m’a affirmé que le modèle 43" n’était pas en stock et que ma commande allait être annulée. Après plus de 45 minutes perdues, le téléviseur a finalement été retrouvé et remis, ce qui montre un sérieux manque de communication et de vérification interne. Beaucoup de temps perdu pour une erreur qui venait du magasin. J’espère que la direction prendra ce commentaire au sérieux.
- MVMonnasorn VitchuekkamolDec 14, 20255.0I was there last month. One of the staff was very knowledgeable and helpful. 👍Though the shop didn't have the model of the thing I was looking for, I ended up getting another model that has all the features I needed and within my budget. The service was also really fast. I would recommend asking the staff there for advice. The one I talked to was Steven. ✨
- JLJohn LanthierDec 7, 20251.0I purchased a kobo libra Dec 7 2025 and the sales men told me that the stylist came with it. I said are you sure and he said yes. When I got home and opened the box and to my surprise there was no stylist. I drove back and spoke with manager and explained what I was told He said after checking his phone that it did not come with stylist and that the sales men made a error and if I wanted one I should go buy one then turned his back to me and walked away. I have never been dealt with such a rude Manager.
Frequently Asked Questions About Best Buy
What are the pickup and delivery options available at Best Buy Orleans?
Best Buy Orleans offers in-store pickup, curbside pickup, and delivery services.
What types of products can I find at Best Buy in Orleans?
You can find computers, mobile devices, TVs, home theatre systems, video games, and a wide variety of electronics and accessories.
What are the store hours for Best Buy Orleans?
Best Buy Orleans is open Monday to Saturday from 10:00 to 20:00, Sunday from 11:00 to 18:00, with some variations on holidays.
Does Best Buy Orleans offer any repair or tech support services?
Yes, in-house Geek Squad Agents provide technology repair, protection, and support services.
What payment methods are accepted at Best Buy Orleans?
Best Buy Orleans accepts American Express, Android Pay, Apple Pay, cash, financing options, Mastercard, and Visa.
Is Best Buy Orleans accessible for customers with disabilities?
Yes, the store has wheelchair accessible entrance and parking, although there is no wheelchair accessible elevator.
Can I get free shipping on Best Buy Orleans online orders?
Yes, orders over $35 qualify for free shipping when shopping online.
Are there nearby stores where I can find discount items when visiting Best Buy Orleans?
Yes, Dollarama stores are nearby, providing discount and arts and crafts supplies, which you can visit before or after shopping at Best Buy.
Where can I find banking services close to Best Buy Orleans?
TD Canada Trust Branch and ATM, as well as TD Bank and financial planner Glen Gillies, are located nearby for your banking needs.
What automotive-related services are nearby Best Buy Orleans?
Orléans Kia and Orleans Toyota dealerships, providing automotive sales and repair services, are located close to Best Buy Orleans.