Business Details
About
Electronics StoreHome Theater StoreCell Phone StoreComputer StoreVideo Game StoreAppliance StoreCamera StoreHome Automation ServiceOffice Supply StoreSchool Supply Store
Electronics store chain specializing in computers and accessories, mobile devices through Best Buy Mobile, TVs and home theatre, video games, and many other product categories. Customers can reserve products online and pick up in-store, or shop online and get free shipping on orders over $35. Best Buy Canada offers a Low Price Guarantee and a wide selection of the latest and greatest tech products.
In-house Geek Squad Agents can take care of any technology issues, whether it’s repairing problems, protecting valuable devices, or providing extra perks with monthly home or business membership.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Hours
Reviews
3.7
925 reviews
5 stars
373
4 stars
258
3 stars
103
2 stars
49
1 star
142
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant decline in customer service quality, with many customers reporting unhelpful or rude staff, long wait times, and lack of assistance.
Inventory Issues
Numerous reviews mention problems with inventory, including items being out of stock despite being listed as available, and misleading pricing.
Staff Knowledge
Customers expressed frustration over staff's lack of product knowledge and training, leading to poor assistance and misinformation.
Store Organization
The store layout and organization received negative remarks, with customers noting disorganization and difficulty navigating the store.
Positive Experiences
Despite the overall negative feedback, some customers highlighted exceptional service from specific employees, indicating that there are still capable staff members.
- JJJohn-David2 days ago5.0A month ago I went into Best Buy to purchase a product for my business... I had previously went to Merivale Rd location... but at this location the big difference was the manager "TAUSEFF" who helped me purchase a different business product and also spent over 45 minutes making sure it connected to my phone... and then I was extra impressed when the product I bought was not connecting to my iPhone promptly and immediately got one of his geek squad employees "TALABEH" and both of them worked another 30 minutes making sure my iPhone connected to the business product I bought. And there was no discussion of any extra charges and they both spent over an hour with me service like this is platinum and excellence and these total employees made the world a difference for me👍😀 Both these two excellent people help me in a way that I can only describe as "A+" plus excellence !!!!! and I'm gonna make sure all my business clients over 85,000 of them in Ottawa always take their business to Best Buy in Orleans .... So this makes one of the easiest five star reviews I've ever done !!! Five STAR A+++ ⭐️⭐️⭐️⭐️⭐️ thank you to both of you for going above and beyond every step of the way I will send all my business clients to your store forever for this excellent service experience 😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀
- HLHich Larba3 days ago1.0Je vois que c’est le même constat pour d’autres personnes. J’ai acheté un produit en ligne et choisie l’option ramassage. Arrivés au magasin et me dirige vers le comptoir pickup on ligne order, une personne avant moi, j’attends!!! Après une éternité l’employé me dit je reviens dans une minute, Après 30 minutes rien, je me décide d’interrompre un autre employé pour récupérer ma commande elle me dit attendez et la j’ai explosé. Je réclame mon produit et enfin je le récupère au bout de 40min, ce n’est tout simplement pas normal alors qu’il y’a une bonne trentaine d’employés dont 10% travaillent et les autres vont et viennent sans rien faire Crazy and last time ever
- KDKenneth DiamondNov 9, 20253.0Good selection, but: - I wanted to browse, staff were quite pushy asking what I wanted - They told me headphones were in two aisles, when in reality they were spread across five - Dozens of staff on the floor, friendly and helpful, but almost no one at checkout. It took several minutes to find my headphones at checkout.
- CCCassandraNov 3, 20251.0Every time I go here it’s a total disappointment. The customer service is terrible, and they don’t know how to deal with people purchasing with cash. They also claimed a refund would take 15 minutes to process, when I know for a fact that is not true. Can’t justify going to this location anymore.
- DBDevon BoylingOct 29, 20255.0Came in this past Saturday to grab a PS5 game. Online showed two, nothing on the shelf, I started thinking oh no, I’m going to be driving store to store, until Sofia came over and asked me if I needed assistance, I mentioned what I was looking for, and she went to find it. She found it quickly, and cashed me out right away. Thank you for your quick and efficient customer service.
Frequently Asked Questions About Best Buy
What are the pickup and delivery options available at Best Buy Orleans?
Best Buy Orleans offers in-store pickup, curbside pickup, and delivery services.
What types of products can I find at Best Buy in Orleans?
You can find computers, mobile devices, TVs, home theatre systems, video games, and a wide variety of electronics and accessories.
What are the store hours for Best Buy Orleans?
Best Buy Orleans is open Monday to Saturday from 10:00 to 20:00, Sunday from 11:00 to 18:00, with some variations on holidays.
Does Best Buy Orleans offer any repair or tech support services?
Yes, in-house Geek Squad Agents provide technology repair, protection, and support services.
What payment methods are accepted at Best Buy Orleans?
Best Buy Orleans accepts American Express, Android Pay, Apple Pay, cash, financing options, Mastercard, and Visa.
Is Best Buy Orleans accessible for customers with disabilities?
Yes, the store has wheelchair accessible entrance and parking, although there is no wheelchair accessible elevator.
Can I get free shipping on Best Buy Orleans online orders?
Yes, orders over $35 qualify for free shipping when shopping online.
Are there nearby stores where I can find discount items when visiting Best Buy Orleans?
Yes, Dollarama stores are nearby, providing discount and arts and crafts supplies, which you can visit before or after shopping at Best Buy.
Where can I find banking services close to Best Buy Orleans?
TD Canada Trust Branch and ATM, as well as TD Bank and financial planner Glen Gillies, are located nearby for your banking needs.
What automotive-related services are nearby Best Buy Orleans?
Orléans Kia and Orleans Toyota dealerships, providing automotive sales and repair services, are located close to Best Buy Orleans.