Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Feedback on customer service is mixed, with some praising individual staff members for their helpfulness, while others report rude and unprofessional behavior from employees.
Product Availability
Several customers expressed frustration over product availability and stock issues, leading to wasted trips and unmet expectations.
Store Experience
The store environment is generally described as clean and organized, but some customers reported long wait times and poor management of appointments.
Technical Support
While some customers had positive experiences with technical support, others reported inadequate assistance and unresolved issues with their devices.
FJ
Faren Javdani
1 day ago
5.0
Upper canada is one of the best mall in north of the f ontario all brands are here
JS
Jason Shan
Jan 3, 2026
5.0
I came into the Apple store to get a repair done on my iPhone after receiving some confusing and mixed messages from another location. Angela and the Lead Genius (also named Angela—what a powerhouse duo!) took the time to thoroughly diagnose the issue, clear up all the confusion, and seamlessly complete the exact repair my phone needed.
They were professional, patient, and genuinely committed to getting everything right. The whole process was smooth and stress-free, and I left feeling completely taken care of. This was easily one of the best Apple Store experiences I’ve ever had. Huge thank you to Angela and the Lead Genius Angela for turning a potentially frustrating situation into a really positive one! Highly recommend this location.
MK
M. K.
Jan 3, 2026
5.0
Nice looking business $$ extremely expensive.
Its hard to imagine that little phone can cost 2000 and it's made in China.
JK
Jumeirah Kitchens
Jan 1, 2026
1.0
I really don’t understand how they work . It’s long long story never ends . I do not recommend any of the products the quality is gone the service gone with it .
AA
araz
Dec 26, 2025
5.0
Armando is the guy to do your tech problems and warranty work, he is super professional in his work,he types like a robot I wish him a big luck and better position in this career
Frequently Asked Questions About Apple Upper Canada Mall
What products can I shop for at Apple Upper Canada Mall?
You can shop for iPhone, Mac, Apple Watch, iPad, and more at Apple Upper Canada Mall.
Does Apple Upper Canada Mall offer technical support?
Yes, technical support is available at the Genius Bar at Apple Upper Canada Mall.
What are the regular operating hours of Apple Upper Canada Mall?
The store is open from 10:00 AM to 8:00 PM Monday through Saturday, and 11:00 AM to 7:00 PM on Sundays.
Are there any special holiday hours for Apple Upper Canada Mall?
Yes, holiday hours vary; for example, on December 25th the store is closed, and on other days such as December 24th it opens from 9:00 AM to 5:00 PM. Check the store's holiday schedule for details.
Can I get products delivered or pick them up in store at Apple Upper Canada Mall?
Yes, Apple Upper Canada Mall offers both delivery and in-store pickup options.
What is the contact email for Apple Upper Canada Mall?
You can reach Apple Upper Canada Mall via email at uppercanadamall@apple.com.
What is the phone number for Apple Upper Canada Mall?
The main phone number is +1 905-952-3400.
What nearby stores can I visit along with Apple Upper Canada Mall?
Nearby stores include Foot Locker for sportswear and shoe shopping, La Senza for women's clothing and lingerie, Torrid for women's fashion accessories, and chatr Mobile for mobile phone services.
Are there coffee shops near Apple Upper Canada Mall where I can relax before or after shopping?
Yes, Timothy's World Coffee is nearby and offers a place to enjoy coffee and light meals before or after your visit to the Apple Store.
Where can I find flowers and gifts near Apple Upper Canada Mall?
Santa'Ville is a nearby pop-up shop offering flowers and gifts, perfect for special occasions when visiting the mall.