Best Buy Express

4.3
323 reviews

About

Electronics StoreCell Phone StoreTelecommunications Equipment SupplierComputer StoreHome Theater Store
Welcome to Best Buy Express, where technology meets connectivity. Our stores across Canada are the result of a strategic partnership between Best Buy and Bell Canada, blending the best in tech retail with cutting edge telecommunications services. Step into our stores to discover the latest tech offerings from Best Buy, complemented by the great services and expertise of Bell, Virgin Plus, and Lucky Mobile.

Location

Best Buy Express
100 Bayshore Dr Unit D2a, Nepean, ON
K2B 8C1, Canada

Hours

Reviews

4.3
323 reviews
5 stars
243
4 stars
20
3 stars
19
2 stars
11
1 star
30

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted exceptional customer service, with specific mentions of staff members like Serin, Vivek, and Allison who were praised for their patience, knowledge, and willingness to help customers find the best deals.

Sales Experience

Many customers reported positive experiences with sales associates who provided clear explanations of products and plans, often going above and beyond to ensure satisfaction and understanding.

Store Environment

While most reviews praised the friendly and helpful atmosphere, there were isolated complaints about cleanliness, particularly regarding unpleasant odors in the store.

Product Knowledge

Staff members were frequently commended for their extensive product knowledge, helping customers make informed decisions about their purchases.
  • SA
    Sameer Adlakha
    3 days ago
    5.0
    Had a wonderful experience today at the store. Abrar was excellent and thorough in his service. He took time and care to go through all the details and setup of the promotion. Efficient, Prompt, Polite and Helpful. 5 stars to him for his excellent customer service.
  • ES
    Elyssa Shiller
    5 days ago
    5.0
    Amazing service! Ask for Abrar! He took care of changing my whole family’s mobile service. He was incredibly helpful, honest and made the whole thing seamless. Will definitely go back to him for all future needs
  • IS
    Ishtiaque Syed
    Jan 1, 2026
    5.0
    Excellent service! Abrar was very helpful and made the process of switching my SIM provider quick and easy. Everything was explained clearly and I was set up in no time. Came in to buy headphones but ended up also switching providers saving me in subscription costs with the boxing day deal. Very friendly and professional. Highly recommend!
  • AA
    Anna
    Dec 30, 2025
    1.0
    Terrible service. First, the employee took a photo of the white GoPro camera box and went looking for it in the warehouse. After a long, long search, she brought back a completely different black box with a different camera. Then, after further long searching, the same employee brought back the GoPro camera in a small bag!!! She insisted it wasn't an "open box." We called the manager, and he also insisted it wasn't an "open box." The empty GoPro box of this camera was taped to a shelf (pictured, left one). At another branch, we were told that if we returned the camera and the box was not siled, we'd lose 15% of the purchase price!!!
  • SA
    Shimelis Assefa
    Dec 29, 2025
    5.0
    On boxing day I went to best buy express @ bayshore mall in ottawa to buy earbud as door crasher ,but the store manager Mr. Cuong convinced me to change my cellphone plan and home internet to fast speed (5G) with a very good price. He has a petions and a talent and understanding of old people. Thank you Best buy and thank you Mr. Cuong .

Frequently Asked Questions About Best Buy Express

Where is Best Buy Express located?

Best Buy Express is located at 100 Bayshore Dr Unit D2a, Bayshore Shopping Centre, Entrance #1, Nepean, ON, K2B 8C1, Canada.

What are the store hours for Best Buy Express?

Best Buy Express is open Monday to Saturday from 9:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 6:00 PM.