Best Buy

Reviews

• GW

  george wilson

  1 day ago
  5.0
  Favorite spot for tv shopping. got a new 90" and its exactly as advertised. price, display, great quality for what i paid.
• JC

  Justin Coulis

  Feb 8, 2026
  1.0
  Leaving this review for geek squad. The automated phone system will not allow me to speak to an operator. Been paying the fee for nearly 5 years and considering cancelling over this inconvenience. Speaking to a real person shouldn’t be so difficult!
• AS

  Amrit Singh

  Jan 27, 2026
  1.0
  I had a disappointing experience at Best Buy. When I purchased my device, I was clearly told that my monthly bill would be $65 However, I am now being charged $75 When I went back to the store to ask about the extra charges, the staff repeatedly told me that the difference is due to taxes. This explanation does not match what I was originally promised, and I have proof showing the agreed amount was $65 Instead of properly addressing the issue, I felt like they were trying to brush me off rather than give a clear and honest explanation. I expect transparency and accountability when making a purchase. I hope Best Buy improves how they communicate pricing and handles customer concerns. I wanna aware others so they don't get same experience as mine
• AA

  Abood Aloran

  Jan 17, 2026
  1.0
  Bad bad bad never come back and you should hire better managers not someone doesn’t even know hot to speak
• LD

  lynn D

  Dec 30, 2025
  1.0
  I went in to pick up an online order that was ready for pickup (a mouse) and Nikki helped me. She asked all the required questions and started heading to the back to go grab the mouse but was stopped by a coworker to answer a question (no issues there). After helping her coworker, a random new customer came up (ignoring the line that was formed at the cash) and started asking Nikki about buying an IPad, and instead of telling the customer to wait a moment while she finishes her task with me, she goes and starts trying to sell him an IPad. After 10 min or so of chatting with that guy, she leaves him to think and she spots a new couple and starts fully helping them buy a TV (this second interaction was not prompted by the customer and she straight up just walked to them and asked them if someone had helped them yet). After spending another 10 min or so with the second set of customers she leaves them and goes to help her coworker with a customer at the cash but asks him to grab something from the back for her while she takes over the register (at this point I’ve been waiting 20 or so min for the damn mouse but I figured she asked her coworker to grab it and I can finally leave). The coworker comes out with a TV… for the people she was helping… when I’ve been waiting like an idiot at the cash for 20+ min at that point for probably the smallest thing bestbuy offers. A few minutes later a new employee shows up (she seemed like she was starting her shift or something) and I asked her for some help and she was really nice and helped me out. It took the new employee 2 minutes total to verify my identity and give me my mouse. This interaction was so bizarre and frustrating like why did I have to wait 25 min (not including the time waiting in line) to pick up an Item that needed 2 min to process?? I know I wasn’t being ignored because Nikki kept glancing back at me while she was helping all the other people so it just leaves me to think that she can’t be bothered with grabbing my item from the back and she just wanted to make commission or something (if they even do commissions at bestbuy). Overall I left super frustrated by this experience and it left me not wanting to shop at bestbuy again. After reading through other reviews for this location, it seems like Nikki is a recurring problem for the barrhaven bestbuy…