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Electronics store chain specializing in computers and accessories, mobile devices through Best Buy Mobile, TVs and home theatre, video games, and many other product categories. Customers can reserve products online and pick up in-store, or shop online and get free shipping on orders over $35. Best Buy Canada offers a Low Price Guarantee and a wide selection of the latest and greatest tech products.
In-house Geek Squad Agents can take care of any technology issues, whether it’s repairing problems, protecting valuable devices, or providing extra perks with monthly home or business membership.
Feedback on customer service is highly mixed, with many praising individual employees for their helpfulness while numerous others report rude, unhelpful, or unprofessional behavior from staff.
Product Availability
Customers frequently expressed frustration over product availability, including issues with online orders, stock levels, and misleading information about promotions.
Store Environment
Several reviews mentioned a chaotic store environment, with staff appearing disengaged or unhelpful, leading to a negative shopping experience.
Positive Experiences
Despite the negative feedback, there are numerous accounts of exceptional service from specific employees, highlighting that some staff members are knowledgeable and dedicated to customer satisfaction.
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Sam Smith
Feb 11, 2026
1.0
Just tried to buy online and pick up here. Used PayPal. But price incorporated delivery charge. Either BB is trying to slip one by me or the interface between BB & PP is screwed up. Doesn’t matter. Staples has the product on sale & bot online there.
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1Malik Cole
Feb 3, 2026
1.0
Half ass workers don’t seem to want to be there and do their job. When approached with a question seem disinterested in making any efforts to help or make a sale. Best Buy Markville do better
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Phoebe Y
Feb 1, 2026
5.0
Went to BestBuy for shopping a laptop this afternoon, there was a gentleman in who speak Cantonese to us and provide us lots of information and very detail, nice customer service and friendly, he explained type of laptop we should get and differentiate Chromebook and Chromebook Plus, as well other brands choices. Love his service. Forgot to ask his name. He reversed a raise!
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Wayne McDermott
Jan 26, 2026
3.0
Decent prices but customer service is seriously lacking here. Not sure if the store needs an overhaul of staff, but something to consider if you want customers to come back
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J L
Jan 21, 2026
1.0
All these kids have no clue what they are doing. 4 people to try to do one return and left me waiting for 10 minutes. Terrible customer service.