Best Buy

Reviews

• PJ

  pun jong

  4 days ago
  1.0
  DO NOT BUY HERE!! WORST CUSTOMER SERVICE 😩😩😩😩😩😩👎👎👎👎👎 the guy SYED he is absolutely the WORST - the product was delivered on a different date - We didn’t get the refund for the returned item - staffs were RUDE and knew nothing about the products and didnt know refund process
• SA

  Sabina Andriopoulos

  Dec 29, 2025
  5.0
  The customer service from Guru was excellent! He helped me buy earbuds for my son. He was very knowledgeable and helped me make a decision on which was the best product to buy. He explained the pros and cons of the different options available which helped me feel confident in the product I chose to buy. He was so kind and very polite and went above and beyond to check inventory for other items I was looking for. I am very grateful for all of his help.
• KK

  Kay

  Dec 28, 2025
  5.0
  Celina made my visit to Best Buy genuinely enjoyable. She helped me set up my new phone plan and walked me through everything with patience and clarity. I really appreciated how polite, friendly, and knowledgeable Celina was throughout the whole process. It’s clear she cares about making sure customers feel comfortable and supported. Thanks to her, something that could’ve been stressful ended up being quick and easy. I’m really grateful for her help and the positive experience she created. Thanks Celina!!!!
• PP

  Piyush Patel

  Dec 21, 2025
  1.0
  I am trying to connect with Bestbuy website to return eero 7 router. Since two weeks it is giving me trouble. I contacted eero team but they do not resolve to connect my old device with internet and spent 24+ hours. I decided to return it but their website do not work to accept the return. I will not buy anything from Bestbuy. Their service is no more good as before. If their manager will contact me, i will try to improve my rating otherwise i will forget them forever. You sent the link, never work for agents. I waited for 1 hour there and no agent showed up for chat. I sent email to Bestbuy office regarding this but no reply. Extremely poor communication when people buy something from Bestbuy marketplace. If none of you available i will claim through Consumer protection. I need money as soon as possible to spend on others. I spend 200$ on eero router but zero result. Luckily i was able to connect bestbuy agent. He show me the market place policy different than the bestbuy policy and said the seller will send shipping label after three to four business days. After i will receive the label i will ship their item. After they receive the item i will get refund after a week if i am lucky. This kid of policy is taking 15 days or more time to get refund. None of the market place have this kind of policy where the item is faulty you need to wait for 15 days for refund. How consumer ministry accept this kind of policy, they must improve on this. Your team is asking to communicate on the page which is not working for buyers. See attached error.
• PT

  Paul Titanic

  Dec 20, 2025
  5.0
  Recently my wife and I were heading to the Apple Store to possibly buy 2 new phones. We entered Markville Mall through Best Buy and a friendly employee saw us looking at a hand written sign advertising phone deals. He said hi and in a very kind, warm way and suggested there were some pretty good deals. We decided to listen. We ended up spending the next few hours with Victor Cao and thank goodness we did. Victor treated us like we were his own family and his knowledge and the knowledge of his co-worker Jassi allowed us to get a good deal on our phones and get set up with our supplier Rogers. Victor was incredibly patient with us and the technology of our ancient phones that made the transfer very difficult. In fact Victor’s shift ended but he refused to leave until everything was taken care of for us. His wife even came in to check on him since he was an hour past his time. Our experience with Victor was actually heart warming and made us feel good about our young people. Best Buy at Markville is an excellent store because of caring people like Victor! Thanks!

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