Best Buy

Reviews

• DD

  dyoll

  1 day ago
  1.0
  I bought a USB drive and within days of buying it and loading data on it, it stopped working. A visit to the store was met with the poorest of customer service I have experienced. They wanted to charge me approx $300 to retrieve my pictures that was loaded on the USB. To add insult to injury, the supervisor was blunt and eventually walk away as he did not want to repeat himself. I was offered a replacement but when I asked for the old stick to see if I could get the data retrieved elsewhere, I was told I have to BUY the defective SB back from the store. I will never shop at BEST BUY again and will encourage everyone not to unless Best Buy provide a more reasonable position on defective product and their supervisor demonstrates a more customer friendly attitude.
• SK

  shahin karimi

  Apr 10, 2026
  1.0
  This was one of the most disturbing retail experiences I’ve ever had. During a routine transaction, employee Jano handled my payment in a way that immediately raised red flags. Instead of simply processing the card like any normal transaction, he held onto my credit card longer than necessary and appeared to take a photo of it with his phone. When I questioned this, his response was defensive and dismissive, and employee Kowshi stepped in but did nothing to properly address or explain the situation. There was no transparency, no professionalism, and no attempt to reassure me about the security of my financial information. This is completely unacceptable. There is absolutely no legitimate reason for an employee to photograph a customer’s credit card under any circumstance. This behavior raises serious concerns about fraud, data security, and internal controls at this location. I have already taken steps to monitor and secure my accounts, and I will be escalating this matter to corporate and the appropriate authorities for further investigation. If you value your financial security, do not trust this location with your payment information.
• JJ

  Justin

  Apr 10, 2026
  1.0
  This location is hands down one of the most dysfunctional and unprofessional stores I have ever walked into. I came in for a simple purchase and immediately noticed the atmosphere was completely off. Staff were disorganized, distracted, and clearly not interested in helping customers. When I approached for assistance, employees Jano and Kowshi acted irritated just by being asked a basic question. Instead of helping, they gave vague and conflicting information, then brushed me off like I was wasting their time. When I asked for clarification, their tone became hostile, and they started speaking over me rather than actually listening. It felt like dealing with people who had zero training and even less accountability. At one point, the interaction escalated for absolutely no reason raised voices, aggressive attitude, and a complete breakdown of professionalism. Other customers were visibly uncomfortable watching how the situation was handled. It’s honestly shocking that a business would allow employees like Kowshi and Jano to represent them. This isn’t just bad customer service it’s a complete failure of management and oversight. I will be reporting this location to corporate because this kind of behavior should not be tolerated anywhere. Avoid this place at all costs unless you want your time wasted and your patience tested.
• FA

  Fereshteh aminian

  Apr 10, 2026
  1.0
  I had a extremely negative experience at this location, and it’s clear this is not a one-off issue but a pattern of behavior. On this visit, I came in with a straightforward request that should have been handled quickly and professionally. Instead, employees Jano and Kowshi immediately approached the situation with attitude, dismissiveness, and a complete lack of basic customer service. Rather than listening or trying to resolve the issue, they were interrupting, speaking over me, and acting as if helping a customer was an inconvenience. At one point, they gave conflicting information and then refused to take accountability when it was pointed out. The situation escalated unnecessarily, with both employees becoming visibly irritated and unprofessional instead of de-escalating. This kind of behavior reflects very poor training and management oversight. It’s honestly shocking that a business would allow employees like Jano and Kowshi to represent them on the floor. This location clearly has serious internal issues that need to be addressed. I will be taking this further with corporate, as this is no longer just a bad experience—it’s a consistent failure in customer service standards. Avoid this location if you value your time and expect to be treated with basic respect.
• AD

  armin David

  Apr 10, 2026
  1.0
  I attempted to make a legitimate in-store return for a brand new, sealed item well within the return policy period, and it was wrongfully refused without any valid justification. The situation escalated due to extremely unprofessional and unacceptable behavior from management. The manager began yelling, using inappropriate language, and made dismissive remarks about “daily sales,” implying they did not want to process the return. During the confrontation, the manager was shouting so aggressively that spit was coming out while speaking, creating an uncomfortable and hostile environment. This behavior is completely unacceptable in any professional setting. Employees Jano and Kowshi demonstrated some of the worst customer service I have ever experienced. Their conduct was hostile, disrespectful, and entirely unfit for a retail environment. I will be escalating this matter to corporate and the appropriate compliance teams for immediate review. This situation reflects extremely poorly on the brand, and I expect it to be addressed seriously. I strongly advise others to avoid this location.