Best Buy

Reviews

• MC

  Master Chief

  6 days ago
  5.0
  I like coming to Best Buy especially this location at the north end of London, Ontario across the road from Masonville Mall. I have not gone here for almost a few months, but I will look forward coming back here. I bought my Halo: Season 2 Blu-Ray DVD from Best Buy. Since my refrigerator from my home is is no longer functioning properly or cost more to repair than buying a brand new one. I will look into their Whirlpool refrigerators mainly the side-by-side ones along with a water dispenser. Best Buy do have unique and high quality items such as their Dyson, Míele, Sony, Samsung, LG, XBOX, Alienware and a whole lot more there. My brother is looking into a future gaming laptop as he currently has an Acer Predator. The Best Buy employees and I had a talked about their Alienware gaming laptops. They do perform around average; however, it is common for Alienware gaming laptops to overheat for those who use their gaming laptops more often than average. I am thinking about their Sony ULT speakers and their Amazon Echo Studio speakers built-in Alexa. As my electric stove and my refrigerator is falling apart. I feel the need to look into their Whirlpool or Maytag products are it is know to be more durable and long-term use. LG, Samsung and Kitchen-Aid are good refrigerators. But they are more in the premium side of its technology and high quality. I would buy their Sony Bravia televisions. Best Buy has the best brands of quality, and when it comes to appliances, laptops, speakers, video-games, etc. Best Buy has it all. I remember back in 2019, I talked to one of their nice employee and talk about soccer/football. Best Buy staffs here are also Halo fans, too. I will look forward to purchase my Halo Campaign Evolved from Best Buy in the future. I bought many items from them before. I will be back at Best Buy.
• MA

  Malik Ahmad

  Nov 16, 2025
  1.0
  I tried to return a pair of headphones that I never even used, just because I found the same ones cheaper online from Best Buy. They literally emailed me telling me, “When the package arrives you can take it and RETURN it at any Best Buy store.” So I show up expecting a normal return, and suddenly they hit me with, “Oh, sorry, store policy—no refunds, only exchange or store credit.” Now I’m stuck with $200 trapped at Best Buy, with no product I want and no way to get my money back—all because of their dishonest promises, garbage store policies, and terrible customer service. They misled me, wasted my time, and basically stole my money. Absolutely awful company.
• JK

  Jasmeen Kaur

  Nov 12, 2025
  1.0
  I literally would like to give 0 stars . No help unprofessional staff. Waited for 2 hours and ordered a laptop just to find out they wasted our time and took the money but didn’t have laptop in store or online. I have no idea how that happened? And straight away was just given a refund without any apology. Do not suggest anyone to go at this location. Really frustrating.!!!
• SH

  Sabrina Hope

  Oct 31, 2025
  5.0
  Wow! I had the best customer service at this store yesterday. I was greeted when I came in and asked if I needed help finding anything. Which was so awesome to feel welcome. I told him what I needed - a new magic mouse (for a Mac) - and he directed me where to go in the store. When I arrived in the mouse section, John greeted me and helped me immediately. He was friendly and chatted. When done, John walked me to the desk to check out. There was also another group of friendly people working there. Cheerful and helpful people - what a great vibe. I even bought the protection plan because I was just really happy with this team working. In the past when I have gone to this store, I brace myself to be ignored, which doesn't feel good when you genuinely need assistance finding something and making sure it's the right product. I'm a mother of 3 teenagers, so I'm here often getting things for myself and the kids. So I share this review to say - please keep up the good work. Whatever you were doing last night with your team, or your new hiring and training practices, whatever it is, it really made a difference to my buying experience. Now, I actually feel like I want to go back to your store. Thank you! Please keep up the awesome work at being kind and helpful.
• RH

  Robert Hume

  Oct 28, 2025
  1.0
  I checked online to see if the store had the headphones I was looking for, an expensive pair, I could have it shipped to my door or I could pick it up at the store location. I thought, it would be great idea to go in and check out the headphones in person. I went to the location, went to the headphone section, and shocking, the headphones were not on the display or (in the back) according to the sales person. The sales person suggested I go to the other side of the store to another location where the headphones were also located, and they were not . I had a rather heated discussion with the sale clerk and the manager, who repeated the options after I explained the process I went through, twice, it was like they had not heard a word I said. What is the point of physical store locations if all I get is "non player characters" instead of actual humans when dealing with finding items that one intends to buy that one can't find. Why can't sales cleaks go and find what a customer is looking for, it's almost as if it's not their jobs. Poor customer service and very poor conflict resolution skills by the manager. By the way, snark is not tool used in dealing with customers.

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