Best Buy

Reviews

• AC

  Anna C

  4 days ago
  1.0
  I recently purchased a TV from this Best Buy location and was very disappointed by the customer service experience. My father and I went in looking for a Samsung TV, but the associate we spoke with strongly recommended a TCL instead, citing his personal experience and several supposed advantages. Thinking he was being sincere, we decided on the TCL as we trusted what he told us about the product and his personal experience to be true. After doing some research later, we found that some of the information he gave us about the product itself was inaccurate. The main issue, however, was with how the warranty was presented and processed before and after the purchase. Before the purchase, he told us that if we purchased the warranty and there was an issue within the warranty period with the TV, we would get a gift card for the full value of the TV and then with that we could purchase a new one. He told us he could offer a “discount,” as well, but instead of adjusting the warranty price, he lowered the TV price on the receipt from about $180 to $109 without clearly explaining the implications. This raised a concern for me because it changes the recorded value of the TV in a way that contradicts what he said about how the warranty would work. Thus, if there was an issue with the TV, we would not get the full value back on a gift card, as he explained, and would be out $70 plus tax for a new one. After the purchase, when I saw the receipt and caught on, I mentioned this to the associate, and he told me, "At least I wouldn't be out the full amount of the TV". Overall, the experience left me questioning both the transparency of the sales process and the accuracy of the product information I was given. It was disappointing, especially for a first purchase from Best Buy. I realized the size of the TV I got is too small for my space, so I plan to return the TV and the warranty and will likely purchase a larger size elsewhere. As someone who had worked for years in customer service and retail myself, effective communication, accountability and integrity go a long way.
• AR

  Abdul Rehman

  4 days ago
  1.0
  The manager c j is prolly dealing with some issues bros tryna take all his frustration out on the Customer not a good look for best buy do better
• RB

  Rohan Bhatti

  Mar 3, 2026
  1.0
  I wish I had a chance to give NO STARS! Absolutely unacceptable experience at Best Buy at this location. I was helped by Jimmy, and it was honestly one of the worst customer service interactions I’ve ever had. From the moment I approached him, his attitude was cold, dismissive, and outright rude. Simple questions were met with sarcasm and impatience. It genuinely felt like he had no interest in helping and saw customers as a burden rather than the reason he has a job. When I escalated the issue to the manager, Cory, I expected professionalism and a solution. Instead, he immediately went into defense mode, backing up the behavior instead of addressing it. There was zero accountability and no effort to resolve the situation properly. Rather than calming things down, the response made it worse. Customer service should never make someone feel disrespected or unwelcome. This experience left me frustrated, disappointed, and questioning whether this location values its customers at all. I sincerely hope serious changes are made, because no customer should have to deal with this level of unprofessionalism, and Jimmy should be fired, as he doesn’t deserve what he’s doing
• JO

  Johan Van Oldenbarnevelt

  Mar 2, 2026
  5.0
  Made some purchases, staff was very helpful. Clean store, thanks again
• NA

  N A

  Feb 27, 2026
  1.0
  This was one of the worst customer service experiences I have ever had. I walked into the store today at 4:40 PM and was first helped by a very kind lady at the checkout counter. I was calmly asking about something I had previously been told regarding my Best Buy Protection plan — that I could replace my phone screen even after cancelling the plan. She then called over the manager, who I believe is named Ashwan. From the moment he approached, his attitude was hostile. Instead of listening or attempting to understand what I was explaining, he immediately raised his voice and insisted I had to pay for installation. When I tried to clarify that Best Buy Mobile had informed me it would be free, he repeatedly cut me off and told me to “go to them” in an aggressive tone. There was no effort to verify the information, no attempt to communicate respectfully, and no willingness to handle the situation professionally. It was dismissive, confrontational, and completely inappropriate behavior for someone in a managerial position. Whether there was a misunderstanding or not, there is never an excuse for speaking to a customer in that manner. Managers represent the company, and this interaction reflected extremely poorly. I left feeling disrespected and genuinely shocked that this is the level of treatment customers receive.

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