Business Details
About
Electronics StoreComputer Repair ServiceCell Phone Repair ShopApple
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Details
- DeliveryAvailable
Location
Hours
Reviews
3.6
1,435 reviews
5 stars
673
4 stars
234
3 stars
106
2 stars
65
1 star
357
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some employees praised for their helpfulness and professionalism, while others were described as rude and dismissive.
Product Knowledge
Several customers highlighted the staff's knowledge and ability to assist with product inquiries, although some reported experiences with unhelpful or uninformed employees.
Repair Experience
Many customers expressed dissatisfaction with the repair process, citing delays, poor communication, and inadequate service quality.
Store Environment
The store was noted for being busy, with some customers feeling neglected or ignored despite having appointments.
Overall Satisfaction
While some customers had positive experiences and praised specific employees, a significant number expressed frustration and disappointment with the service received.
- NBNk B2 days ago1.0Overcrowded, understaffed, poor service they made us wait 1.5 hour before they could look at my device ridiculous wait times
- BNBradley Garfield NeedhamDec 31, 20251.0Apple Service told genius bar wait was 15mins over an hour later and still waiting
- ATAlisten TauroDec 20, 20255.0Darlington was really helpful during my visit to the Apple Store. He guided me through setting up my Apple Watch and patiently addressed all my concerns. I was very happy with his support and truly appreciated his willingness to help.
- KSKomal SinghDec 15, 20251.0I visited the Apple Store Genius Bar to reschedule an appointment, which should have been a quick and simple interaction. Instead, I had an extremely unpleasant experience with an employee named Henna who was the only one to who I could go to for rescheduling my appointment according to the other employee Her tone was dismissive, rude, and condescending from the start. She spoke to me with a complete lack of respect, cut me off while I was talking, and made me feel like I was an inconvenience rather than a customer. The way she handled the interaction came across as biased and made me feel very uncomfortable. This was honestly one of the worst customer service experiences I’ve had anywhere. Apple is known for high standards, but this interaction fell far below what I expect from a company of this caliber. I hope management takes this feedback seriously, because no customer should be treated the way I was—especially for something as basic as rescheduling an appointment.
- SKSarita KevatDec 10, 20251.0We were very disappointed with our experience today. The staff member who introduced herself as the manager made us feel extremely uncomfortable. Without even asking about the difference in belts, she quoted prices in a rude and dismissive way. I rarely write negative reviews, but this experience was genuinely upsetting. We felt spoken to in a degrading way, and the interaction came across as discriminatory and humiliating. This kind of behaviour is unacceptable and needs to stop. Customers deserve respect and basic courtesy.
Frequently Asked Questions About Apple Masonville
What products can I find at Apple Masonville?
Apple Masonville offers a range of products including iPhone, Mac, Apple Watch, iPad, and more.
What services does Apple Masonville provide?
The store provides expert advice from Specialists and technical support at the Genius Bar.
What are the regular opening hours for Apple Masonville?
Apple Masonville is open Monday to Friday from 10 AM to 9 PM, Saturday from 10 AM to 8 PM, and Sunday from 10 AM to 5 PM.
Are there any special holiday hours at Apple Masonville?
Yes, Apple Masonville has extended and varied hours on certain holidays. For example, it is closed on December 25 and January 1, but opens earlier or closes later on other holiday dates.
Can I shop online or use app services with Apple Masonville?
Yes, you can shop via the Apple Store app available on the App Store or visit their online store through their website.
Does Apple Masonville offer delivery or in-store pickup?
Yes, Apple Masonville offers delivery, in-store pickup, and in-store shopping options.
What is the contact information for Apple Masonville?
You can contact Apple Masonville by phone at +1 519-963-4060 or email at masonville@apple.com.
Which stores are located near Apple Masonville for additional shopping options?
Nearby stores include QE Home (fabric and home goods store), Victoria's Secret (lingerie and clothing), and Build-A-Bear Workshop (toy and gift shop), providing diverse shopping experiences close to Apple Masonville.
How can visiting nearby QE Home complement my trip to Apple Masonville?
After shopping for electronics at Apple Masonville, you can visit QE Home nearby for home goods and fabric needs, making your shopping trip more efficient and convenient.
Are there beauty services near Apple Masonville?
Yes, Caryl Baker Visage, a beauty and hair salon, is located near Apple Masonville, so you can combine your tech shopping with a beauty appointment or visit.