Best Buy

Reviews

• AM

  Anony Mouse

  5 days ago
  1.0
  Shame you can not get through to the store for a question on availability. The help line I got through to was no help at all. will have to shop elsewhere. Gave a 1 star as it wont let you give anything less
• JL

  Jenna Lewis

  Apr 23, 2026
  1.0
  I don't want to be this person but sometimes people like to shop on their own. I was haunted by employee's the second I entered the store. I was looking for a birthday present for someone and just bombarded with questions to an uncomfortable level. When I said I was just looking around another one came. Legit was just looking for gift ideas and left without one because I couldn't browse for five seconds without someone following me around. Won't be returning to Best Buy ever.
• MM

  Michael

  Apr 10, 2026
  1.0
  I’m writing to share a disappointing experience at Best Buy London South. On March 23rd, I visited the store with my mother and spent over $1,600 on a new phone. Unfortunately, the customer service we received from the sales associate, Hadi, was far below expectations. The interaction felt cold and unwelcoming, and there was little effort made to engage with us or explain the product in a helpful or informative way. When making a purchase of that size, you expect a certain level of professionalism, communication, and basic courtesy. Instead, the experience left us feeling uncomfortable and undervalued as customers. There was no attempt to build rapport, answer questions thoroughly, or ensure we felt confident in our purchase. I’ve always believed in supporting stores like Best Buy, but this experience has made me reconsider. If I do return, I will be very selective about who I deal with. I hope this feedback is taken seriously, as customer service is a major part of what keeps people coming back. This is not the Canada I was born and raised in. We are just average hard working Canadians who needed a new phone instead had to feel like we weren't very appreciated. On the way home we're asking ourselves "Did we say/do something to him?" I don't understand how BestBuy could allow someone of this caliber to represent their brand.
• SN

  Sally Nelson

  Apr 10, 2026
  1.0
  Bought an AC with 3 year protection plan for an additional $160. AC stopped working after 9 months. Protection plan was to replace or fix the AC. Except it was all a lie. They dont fix or replace anything. They stole our $160 through deceit. Won't even look at the unit even though we drove it to them! DO NOT TRUST THEM. Theyre not honest.
• AH

  Amber Han

  Apr 7, 2026
  5.0
  My husband and I recently updated our phone plan here, and the whole experience was super smooth. The pricing was great, and everything was handled quickly and efficiently. A big thank you to Hadi, who helped us throughout the process—he explained everything clearly, made sure we understood all the details, and even offered us two gift cards. Really friendly service and excellent communication. Highly recommend this location

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